Portage Chrysler Dodge Jeep Ram - Service Center

Outstanding unscheduled service My wife and I were driving from Joliet, IL to Waupaca when we experienced a flat tire on our Ford Fusion about a half mile south of the I-90/94 and I- My wife and I were driving from Joliet, IL to Waupaca when we experienced a flat tire on our Ford Fusion about a half mile south of the I-90/94 and I-39 split. After having the flat changed by emergency road side assistance and based on their recommendation, we drove to Portage to try and purchase a new tire as we were driving on a doughnut and couldn't possibly go all the way to Waupaca safely on it. After being told by two other businesses that they didn't have our tire size in stock, we pulled into Portage Ford CDJR's service center around 3:00 p.m. They had one tire our size left in stock and it was reserved for a commercial vehicle the next day. However the manager said that they could order another one for next day delivery and we could have the tire that was reserved for the other customer. So they pulled us in, balanced and mounted the new tire, and we were on our way by about 3:40. Words cannot express how grateful we were for this outstanding customer service as our only other option would have been to stay overnight in Portage and get a new tire the next day. Hats off to Dave and his wonderful service staff. More

Small areas that need work Organization is important when scheduling vehicles at your center. It was a little disorganized when scheduling and also pickup. Make sure your wo Organization is important when scheduling vehicles at your center. It was a little disorganized when scheduling and also pickup. Make sure your workers pickup and put lug wrenches back into compartments they got them from. Our were left on the floorboard and also a razor blade left out. Wipe down the steering wheel when completed, we don’t need to be cleaning up a vehicle when your work is done. More

To Be Continued Came into service to have the Trailer Brake Controller checked out. Much to my surprise my truck was built & delivered without a TBC. After talking wi Came into service to have the Trailer Brake Controller checked out. Much to my surprise my truck was built & delivered without a TBC. After talking with the service techs, a TBC was ordered. The service department is going to contact me as soon as the part is received, and let me know when an appointment can be made for the installation of the controller. More

Service was done on time B J went the extra mile Monday night when I was leaving my F-150 for an oil change the next day. I had arrived at about 7:05pm, BJ had already got to B J went the extra mile Monday night when I was leaving my F-150 for an oil change the next day. I had arrived at about 7:05pm, BJ had already got to his car as I went to get an envelope to drop my keys in he pulled up to me and offered to go back in and write-up the order. I said that wasn't necessary but he said no problem.. Thank You. More

Rustproofing New Car Wanted to protect my new car against Wisconsin WINTERS!!! The rustproofing procedure (as well as the interior fabric protection) was explained and don Wanted to protect my new car against Wisconsin WINTERS!!! The rustproofing procedure (as well as the interior fabric protection) was explained and done in a scheduled appointment with a loaner car provided so I did not have to wait. Everyone courteous and friendly. I like to do business locally and Portage Ford was great. More

Service was great, Waiting area not good. Service was fast and friendly, the waiting area didn't have any current magazines nor a daily newspaper, the coffee was undrinkable, that part of the Service was fast and friendly, the waiting area didn't have any current magazines nor a daily newspaper, the coffee was undrinkable, that part of the experience left much to be desired More

Oil change I do not remember any names, the whole staff was very nice and accommodating. I will use this location in the future. Thank you for all your help. I do not remember any names, the whole staff was very nice and accommodating. I will use this location in the future. Thank you for all your help. More

Exalent service They will make sure you get the vehicle you want and take time to get to know you.make you are satisfied with there service.if your not happy with the They will make sure you get the vehicle you want and take time to get to know you.make you are satisfied with there service.if your not happy with there service.they will ask how they can better service you to make you happy More

Nice friendly people Everyone was polite and answered all my questions. They explained everything that was wrong and what needed to be done. Work was done right away. Everyone was polite and answered all my questions. They explained everything that was wrong and what needed to be done. Work was done right away. More

Excellent They go above and beyond to help you and and make the experience great, I would recommend them to anyone and glad I found their service They go above and beyond to help you and and make the experience great, I would recommend them to anyone and glad I found their service More