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Portage Chrysler Dodge Jeep Ram - Service Center

Portage, WI

4.6
1,007 Reviews

1,007 Reviews of Portage Chrysler Dodge Jeep Ram - Service Center

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March 26, 2024

Vehicle required a new motor. Specifically requested vehicle be driven at least forty miles prior to pickup to ensure quality work. Vehicle was not repaired correctly and required More

by electrical.maintenance.don
Recommend Dealer
No
Employees Worked With
David Hornung, David Hornung
March 24, 2024

Great service. Always prompt and courteous. Always have a great experience with Portage Ford. Always have a great experience with Portage Ford everyone is the best. More

by louzer_uss
Recommend Dealer
Yes
Employees Worked With
David Hornung, David Hornung
March 22, 2024

It was done well, on time, and as expected on the cost and time to finish More

by briankremer70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Czarnecki
March 17, 2024

We are So grateful for all of the incredible team of men and women at Portage Ford. From Mark and the others at the Service Desk to the amazing mechanics in the garage, we really feel confident in all of th More

by Lori W
Recommend Dealer
Yes
Employees Worked With
Mark Pietrzak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Pietrzak
March 14, 2024

Was able to schedule service quickly. Melissa was very attentive and informative. Provided details I hadn't gotten from original dealer staff. More

by crbuhr
Recommend Dealer
Yes
Employees Worked With
Melissa Czarnecki, Melissa Czarnecki
Mar 14, 2024 -

crbuhr responded

Thanks Melissa! 😊

March 13, 2024

Solved the problem with my tire and had me back on the road in under an hour. More

by TAMMYEMT2005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hornung
March 12, 2024

Never have any problems with this dealership. Always nice and willing to help if you have any questions. More

by wibasketballgirl
Recommend Dealer
Yes
Employees Worked With
Mark Pietrzak
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 12, 2024

They corrected a mistake that was made on a recall part that was installed by accident. They corrected it immediately with great apology. More

by behling3128
Recommend Dealer
Yes
Employees Worked With
David Hornung, David Hornung
March 10, 2024

Nice to get in quickly. Remodel looks nice. Things went smoothly. Questionnaire is worst part of process. More

by psmcd2
Recommend Dealer
Yes
Employees Worked With
Melissa Czarnecki, Melissa Czarnecki
March 09, 2024

My husband and I bought a 2013 Ford f150 from portage ford back in Nov 2023. The night we got it home the check engine light came on. Long story short, it was in the shop 4 times in the first three month More

by flyingsparrow21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
JOHN BULGRIN
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Stanford, David Hornung, Debra Moore, Melissa Czarnecki
Mar 11, 2024 -

Portage Chrysler Dodge Jeep Ram responded

It always amazes me what justifies a bad review. In this particular case, we sold a vehicle that ended up having a significant problem. From time to time, things happen and unfortunately vehicles break. We did everything in our power to put our best foot forward. As the customer states in their review, we gave them a FREE loaner vehicle to drive for months while we tried to figure out this complex problem. We also did $9,000 worth of repair work to the vehicle at ZERO cost to them. In the end they got their truck back fixed and it's still deserving of a bad review. Some customers simply can't be pleased no matter what you do for them. As you can see by the hundreds of positive reviews online, their experience is far from the norm. We will learn from this and move forward.