Port Lavaca Ford

The absolute worst dealership I have ever worked with in my life and I will never buy vehicle from them again... my life and I will never buy vehicle from them again... More

ISSUE: Intermittent problem w/ Remote Key Entry / Locking, VEHICLE: 2020 Ford F-350 Dually Pickup. Vehicle has developed problem as noted. Onset @ 2 weeks ago. Sent Email two (2) days ago, Locking, VEHICLE: 2020 Ford F-350 Dually Pickup. Vehicle has developed problem as noted. Onset @ 2 weeks ago. Sent Email two (2) days ago, requesting’APPT’ w/ Service Department to have issue evaluated / repaired. Received reply either late last night or this morning to contact Service Mgr., for appointment. Telephoned today about 1000 hrs and spoke with ‘someone’ in Service Dept. Initially polite and said would look for my “information “. He then told me they could ‘get me in on Friday, 03/12/21. Today is 03/09/21. I then asked if I were to bring the truck / Remote Key and have someone just “check the battery” and replace if needed? He said “No” that would have to be done during a scheduled appointment, “Friday the 12th!”. I told him that was “ridiculous, to have to wait wait three days to have Remote Key battery checked”! I further told him that was “poor Service”, “asinine Service policy”, and that I would just take my vehicle somewhere else for “real service”! To be unable to have a Remote Key Battery checked and possibly replaced on a walk-in is about the poorest Service I have ever heard of! More

I stopped by Port Lavaca Ford Service Department this morning to get an appointment and or see if a DEF sensor failure on my F250 could be repaired this morning. I walked in to the service department, th morning to get an appointment and or see if a DEF sensor failure on my F250 could be repaired this morning. I walked in to the service department, the service associate said he’d be right with me. The phone rang and he answered it, talked for about 7 mins or so. About 2/3 of the way thru the first call another call came in. After finishing the first call of which came in after I came into the service department, he answered the 2nd call instead of seeing what I was there for. He talked on the 2nd call for about 5 mins or so and then started setting an appointment for the individual on the phone. It was clear to me that they do not care about their customers. I started to think that if another call was to come in that I’d bet that he’d take that one as well. I turned and walked out. This is the 4th time that I’ve had issues with this service department. Shame on me or the 3rd time and big time for this 4th try. I’ll be taking my truck to Victoria Ford from now on. Daniel More

Worst service department ever. I had a warranty issue with my ford truck. The truck was purchased at another dealer. They had to submit some info to Ford Motor company for review. I I had a warranty issue with my ford truck. The truck was purchased at another dealer. They had to submit some info to Ford Motor company for review. I waited over 2 months calling them every couple of weeks. Finally found out the service manager was lying the whole time and did not want to help. Now is out of warranty and Ford says too bad for me now. Don`t get screwed over like I did. More

Service department and repairs suck Took my 2015 F250 to them, under warranty, had issue with controls on steering wheel. Told them it was clock-spring failing. They troubleshot and said Took my 2015 F250 to them, under warranty, had issue with controls on steering wheel. Told them it was clock-spring failing. They troubleshot and said “no, it was the switches. 2 days later they called and said they had the part. I brought the truck in. They replaced the switch. Paid my deductible, drove truck 15 feet. Backed it up 10 feet to check repair. Wasn’t fixed. They didn’t even verify their repair. 5 hours of waiting here and still not repaired. May have to go buy the part and fix it myself. More

passing the buck Bought a 2012 ford fusion back in 2014 from ptlavaca ford had only 25,000 miles on it, about 2 days later we noticed the air conditioner blew hot air Bought a 2012 ford fusion back in 2014 from ptlavaca ford had only 25,000 miles on it, about 2 days later we noticed the air conditioner blew hot air when on cold setting we told our salesman kevin henderson, he stated "oh I have a fusion and what ever was on the last setting thats what it will be on when you turn it back on"! Really, ....well a year later it's doing it more and now that it's summer its miserable checked with the ptlavaca in victoria gave me a 400 plus rate for fixing it found out the fusions have this problem for a while its the sensor that are put on at the factory. My issue is my salesman new that it was not the settings they just didn't want to fix the problem and pass the buck because ford won't pay for their mistakes and that's because I still have warranty! More

Very pissed off I went to get my Ford F-150 checked out one morning and then kristen told me that my vehicle would be ready by the next day after i spent the WHOLE DA I went to get my Ford F-150 checked out one morning and then kristen told me that my vehicle would be ready by the next day after i spent the WHOLE DAY waiting for it. I requested a rentar car and was told i couldnt Get one because my vehicle wasnt mechanically broken down. I called the next day and was told my vehicle wouldnt be ready until monday or tuesday. Which means i would not have a vehicle for a WHOLE WEEK. I again asked for a rental car and was told the same thing as the previous day and that if i wanted one that i had to pay out of pocket for it. I gave her the number to MasterTech Warranty so i could Get the rental car then i came to find out she never called them and she said she had and that they did not aprove for a rental car. I had a horrible experience here and i will not be coming again. I much rather drive an extra hour and a half to Get the right kind of Service i need More

The internet manager, Tara Gayle, is the whole reason I came to Port Lavaca Ford. She was wonderful and friendly and readily answered all the questions I had. I got to work with both Angel and Kevin, both came to Port Lavaca Ford. She was wonderful and friendly and readily answered all the questions I had. I got to work with both Angel and Kevin, both of whom were wonderful, friendly, helpful, and it was the absolute best car buying experience I have ever had. I HATE buying cars, but this was a completely different experience and I send everyone I know there. More

I have owned BMW, Jaguar and Cadillac and none of those dealerships have treated me as well as Port Lavaca Ford. From sales to service I couldn't be happier or treated better. When my SUV had a safety reca dealerships have treated me as well as Port Lavaca Ford. From sales to service I couldn't be happier or treated better. When my SUV had a safety recall, they contacted me before I had even heard about it to get my car fixed. They do care about their customers. More

I will not recommend this dealership to anyone. We went there to buy a brand new vehicle and were told that we were approved,signed papers in financing and drove off in our new car. A week and a half later there to buy a brand new vehicle and were told that we were approved,signed papers in financing and drove off in our new car. A week and a half later we get a call that the bank did not finance us after all and that they could not find a bank to finance the amount on the car or us. So we had no choice but to return the car back over. That was the most embarrissing moment I have been through considering we had showed off our new car and now left with nothing. Not to mention that I had to pay twice to my insurance company to add and remove this vehicle. They did everything wrong and will never go back there again much less recomend them. And thats because the company I work for was gonna go and see about buying some company trucks there but there loss I told my company what happened and they went to a different Ford dealership. Big mess up on Port Lavaca. More