Port Jeff Chrysler Jeep Dodge

I Love My Jeep I actually ended up at Port Jeff Chrysler Jeep Dodge on accident... a colleague sent me to Browns Jeep. I met Mike Lupo who on first contact was very I actually ended up at Port Jeff Chrysler Jeep Dodge on accident... a colleague sent me to Browns Jeep. I met Mike Lupo who on first contact was very personable and although he was with another customer at the time he made me feel like I was someone important which is so rare these days. Mike Lupo, I would say is one of the most professional, personable & patient salesperson I've had the pleasure of dealing with. His knowledge and wittiness coupled with his overall consideration and genuine concern of my needs and comfort made me feel a level of value that any consumer could appreciate. I am a realtor (saleperson) and I am constantly observing other salespersons & how they interact with consumers to see if they have the level of customer service skills that I give to my clients and customers and Mike Lupo is on point! I could go on and on about my experience so to sum it up I will say that Mike Lupo is great at what he does, he is very professional, knowledgable and has excellent customer service skills and Mike is the main reason why I purchased My new Jeep that I absolutely love! Thank you Mike Lupo! I also would like to add that the finance rep Adam was equally as great. Adam was very kind, patient very helpful. Thank you Adam (Financing) More

Outstanding experience from start to Finish Great Dealership, Not once did I feel pressured. It felt like I was dealing with my family from the time I walked in. I have bought from many dealer Great Dealership, Not once did I feel pressured. It felt like I was dealing with my family from the time I walked in. I have bought from many dealers in the past and can honestly say, this has been the best experience of any dealer I've walked into. Thank you Port Jeff Chrysler Jeep for making this experience and quick and painless process. More

My past experiences with Car Salesman have been horiable. My past experiences with Car Salesman have been horrible. However my current salesman has made my buying experience a pleasure. From start to finish w My past experiences with Car Salesman have been horrible. However my current salesman has made my buying experience a pleasure. From start to finish we felt that Mike Lupo actually cared about us. He listened to what we were looking for, how much we had to spend and went to work for us. We did not feel at any time that he was trying to sell us something we didn't want or could afford. Mike Lupo was a pleasure to work with and when its time to buy another vehicle we will be looking forward to working with Mike again. More

Great customer service Outstanding experience all around beginning from the second you walk in the door from the Owners to the salesmen, finance, insurance and Mike who taug Outstanding experience all around beginning from the second you walk in the door from the Owners to the salesmen, finance, insurance and Mike who taught us how to use the car. Highly recommend this company. More

Lying Sneaky dishonest xxxxxxxx After purchasing my new Ram 2012 pickup I noticed a warning light on my dash board. I always check a vehicle before actually completing all the paperw After purchasing my new Ram 2012 pickup I noticed a warning light on my dash board. I always check a vehicle before actually completing all the paperwork and paying for the vehicle. The salesman said 'Hey its no problem, I'll have the mechanic bring it right into the shop and replace it right now. It'll take about 30 minutes. Lets finish all the paperwork in the meantime' (Big mistake!) After completing all the paperwork and PAYING for the vehicle I noticed the mechanic in the parking lot with my new truck feverishly rubbing the drivers door. I said to the salesman 'What's going on?' The salesman and mechanic went outside for a secret huddle and after 'Whisper, whisper' they came inside and said to the 'sales manager' ' Hey boss we need to give this gentleman a WEO (which is short for a repair they owe) 'I spilled some hydraulic fluid on the drivers door and we're out of the 'magic mystery cleaner' to clean it. It will be in next week' Stupid me, I believed these lying xxxxxx and took delivery of my truck. Next week I show up for what I think is going to be a 'clean up with the 'magic mystery cleaner' and I'm told by the Service Manager that my new one week old truck needs the drivers door repainted and they have to take it back for a week to do this job. So they conned me into signing all the paperwork, paying for the truck and pushing it out of the lot so I could come back a week later and couldn't do anything - I owned the truck. Scheming Lying xxxxxxxx!!!! More

Ourstanding and honest customer service I contacted this dealership through the Costco automobile purchasing program. The manager Vinnie was more than accodomating and since I was pressed fo I contacted this dealership through the Costco automobile purchasing program. The manager Vinnie was more than accodomating and since I was pressed for time, he gave me a lease price quote on a new Jeep Wrangler I was very interested in. Since I contacted him through the Costco program, he gave me a very competitive lease quote. It was wonderful. No switch and bait. No haggling. I thought it was too good to be true. However, after meeting with the sales person Kim and the finance manager Gene, everything went extremely smooth. No games whatsoever. I have never had such an honest and smooth car buying/ leasing experience. It was so refreshing. This dealership and staff exceeded my expectations and I would highly recommend this dealership. Teresa C. More

Easy and non-stressful From the minute I walked into the dealership to the time I drove away with my new vehicle I was treated with fantastic service. My sales person, Jeff From the minute I walked into the dealership to the time I drove away with my new vehicle I was treated with fantastic service. My sales person, Jeff Bell was very attentive to my needs and helpful with going over all the functions of the car. He made it a very comfortable transaction. Gene, in the finance department also was extremely helpful and made everything go smooth. I would highly recommend this dealership. More

Service and Sales are great I have purchased 4 trucks from Port Jeff Ram, I use their service department for all my routine oil changes. They are great at what they do. Keep up I have purchased 4 trucks from Port Jeff Ram, I use their service department for all my routine oil changes. They are great at what they do. Keep up the great work. Thanks More

Friendly quick service First time I did a lease, they were helpful all along the way and they honored a promotion from another dealership in order for me to get my truck, wi First time I did a lease, they were helpful all along the way and they honored a promotion from another dealership in order for me to get my truck, will go back in the future. More

Leasing of Ram 1500 The minute I walked in, had a nice and friendly greeting. Tom said hello, and how can I help you. I told him what I wanted and he brought me to the tr The minute I walked in, had a nice and friendly greeting. Tom said hello, and how can I help you. I told him what I wanted and he brought me to the truck. Entire process overall was smooth sailing. In and out same day with my truck. More