Port Jeff Chrysler Jeep Dodge

There were circumstances where I had to get out of a car I was going to lease, before I picked it up. And they were nasty, rude and very unprofessional. Spoke to an attorney and was told they had to give I was going to lease, before I picked it up. And they were nasty, rude and very unprofessional. Spoke to an attorney and was told they had to give me my deposit back and their response was, take me to court. Very, very difficult to deal with. Very unprofessional More

Absolute worse service department! Every time my car goes in for regular maintenance it is damaged with either a scratch and or dent. Very confrontational individuals that their wrong doings become a debate in for regular maintenance it is damaged with either a scratch and or dent. Very confrontational individuals that their wrong doings become a debate rather then taking accountability for there shortcomings! The owner Scott Rhein is the biggest culprit and like most things in life it starts from the top down and clearly Scott's hostile approach to customer service has trickled down through the entire dealership with only the consumer being negatively impacted. This service department cannot be trusted to complete the most simple scheduled maintenance let alone the quality component. The overall lack of knowledge and incompetence in ordering the right part is a challenge for them, how can a customer trust the workmanship of a brake job in the vehicle you transport your family in. Chrysler Corporation needs to instill some sort of punishment towards the dealership and its Owner Scott Rhein to rectify their approach to CUSTOMER SERVICE! My suggestion is to have all personnel take part in a customer service course on how to more effectively communicate with customers coupled with taking ACCOUNTABILITY for mistakes, ensure non-confrontational debates with the customer, increase PRIDE in there workmanship, and simply respect the customer's time and property with some vehicles costing >$50,000.00 you would think they ran a junkyard! Very disappointed in the lack of professionalism displayed towards me as a customer.... STAY AWAY! More

Went in to have my car serviced for a stalling problem. My car had 10,000 miles not even broken in.I Was told I needed a complete fuel service. for $300 wich is not covered under my warranty. I bit the bul My car had 10,000 miles not even broken in.I Was told I needed a complete fuel service. for $300 wich is not covered under my warranty. I bit the bullet and paid for the service. and the car came out running the same way. I was upset and called the dealer back and was told there is nothing wrong maybe just the outside temperature causing the stalling. At this point I was infuriated and went to another dealership and was told the a/c had too much pressure and had to be repressurized a common problem on my car wich was covered under my warranty.I paid $300 for nothing.... About 6 months after this I went into PJ Chrsler to purchase a new vehicle only to find out they were about 5grand higher then a dealership 15 min down the road just west of them. SAVE YOUR MONEY IN THIS ECONOMY GO TO ANOTHER DEALER OR BUY FOREIGN..... I brought these matters to Chrsler Motor Corp just to be told the dealers are independtly owned go elesewhere... More

I''m a customer for over twenty five years. I have referred friends and family for both service and new car purchase and I have never regretted it! The dealership is immaculate, the staff friendly an referred friends and family for both service and new car purchase and I have never regretted it! The dealership is immaculate, the staff friendly and the pricing competitive. If you are in the market for what they sell or need service, this is the dealership to go to...Port Jeff Chrysler Jeep Dodge. Dr. S D Fluger More

I bought a certified 2008 Town and Country. The car overall was in pretty good shape. As part of the buy, I wanted the dealer to address 3 open recalls on the carfax. I came back two days later to pi overall was in pretty good shape. As part of the buy, I wanted the dealer to address 3 open recalls on the carfax. I came back two days later to pick up the car and was told that they addressed the recalls. After picking up the car, there was a minor transmission issue and therefore brought the car back. I spoke with Tim who was very friendly and mentioned he will look at the transmission and would replace a gas pump which was going bad. I had to come back after in a couple of days to reduce the amount of gas in my tank. When I came back, I met George (THIS GUY SHOULD NOT BE AT THE COUNTER). He denied that I had any issues with the car and did not think I needed any repairs. Unfortunately Tim was on vacation that week. After fighting about the gas pump and pointing out the service guy that identified the problem, the dealer took the car and did the repair. I brought up the recalls and they mentioned that they were taken care of. I spoke with Chyrsler Corporation about the recalls because I had a suspicion that they were not done. Chrysler called the dealer and asked about my car and it turns out that they did not do the recalls. Needless to say, I had to go back to the dealer and this time dealt solely with Tim. Chrylser also followed up with the dealer to ensure that the repairs are done. The dealer is not willing to do any repairs within that warranty period after buying the car because it is losing money everytime they fix something. Guys like George are good for the dealer but are bad for the customer because they are willing to tell you that the car has no issues since it is within the warranty period. My advice to anyone is talk to Chrysler Corporation and if you do not feel comfortable going back to the dealer, it can be worked out that you go to another dealer to get the work done and it would still be covered. More

I shopped all over Long Island for a new Ram Truck and could not find the truck I was looking for or could I find a sales person with the product knowledge to properly educate me. I went to Port Jeff a could not find the truck I was looking for or could I find a sales person with the product knowledge to properly educate me. I went to Port Jeff and was immediately impressed with the huge inventory of trucks they had. They had the model, color and diesel engine I was looking for. Noel assisted me in my purchase, he had the information I was looking for on the trucks capabilities. We went on a test drive and negotiated a very good deal. Im thrilled with my purchase and Port Jeff Chrysler Jeep Dodge! More

I have been a customer of Port Jeff Chrysler Jeep for several years. They have always provided the best service. Going from a leasee to a purchaser has been a semaless and satisfying experience. The ser several years. They have always provided the best service. Going from a leasee to a purchaser has been a semaless and satisfying experience. The service team is without equal, particularly Tim and Larry. They have gone beyond what is required of an auto repair unit to assist me through some difficult times. In my most recent experience, Rick was a knowledgeable and accomodating sales person. Carlo was an exceptional business manager. I can not say enough positive things about my experience with this dealer. I have placed my trust in them and have not been disappointed. More

I brought my Dodge Truck to get serviced and it was a pleasurable experience. People were pleasant and professional. They changed the oil, rotated the tires and looked over the whole vehicle because I pleasurable experience. People were pleasant and professional. They changed the oil, rotated the tires and looked over the whole vehicle because I purchased the vehicle used privately. The price was reasonable, average and I only waited a half hour. More

I purchased multiple new & used vehicles from here & took all of my 5 cars here for service. I recommended Port Jeff to my friends & Family also! While in for a warranty repair, Their mechanic damaged & took all of my 5 cars here for service. I recommended Port Jeff to my friends & Family also! While in for a warranty repair, Their mechanic damaged my vehicle (It slipped off the jack because it wasn't placed properly) & Alex the service manager cursed me & blamed me for their damage to my vehicle! Even the mechanic admitted he caused the damage, but that wasn't good enough for ALEX!!! Also it took 5 trips to fix a simple electronic part replacement & the same mechanic ripped the terminals from the rear window instead of un-clipping the connector, now the whole job is botched up & looks like a kinder gardener did it! I was nothing but professional when talking to Alex, while he SCREAMED at me. When I contacted Peter the owner, he asked if "I was going threaten him also???" They're out of their minds at this dealership! If asking what the service managers last name is, is considered a threat, then ok!! There are MUCH better Chrysler dealerships out there who actually appreciate good customers! Stay away from Port Jeff Chrysler both Alex & the Owner Peter are unprofessional & don't cater to good LOYAL customers!! Go To Browns on Rt. 112, they seem much more professional! Funny thing is i'm an active member of all the local Mopar car clubs, I guess port jeff doesn't need any local sales from people who purchase Chrysler, Dodge, Jeep & Fiat cars & parts. More

After extensive research for purchasing my new Durango I ended up at Port Jeff Chrysler Jeep Dodge. My sales person Pat Ryan was helpful and knowledgable. I felt I received a very fair price. Pat and Adam ended up at Port Jeff Chrysler Jeep Dodge. My sales person Pat Ryan was helpful and knowledgable. I felt I received a very fair price. Pat and Adam were very patient and helpful. Everything promised on the phone and in person was delivered as promised. The service staff has been equally as helpful but admittedly I have only come in only for some oil changes. So far I am very happy. More