Port Jeff Chrysler Jeep Dodge

Excellent Buying Experience The buying experience was a pleasure from start to finish. Tony is a true gentleman. He listened to what we were looking for and helped us get a great The buying experience was a pleasure from start to finish. Tony is a true gentleman. He listened to what we were looking for and helped us get a great deal on the car we were looking for. No games, no pressure. Charlie was a pleasure to work with as well. The financing process was smooth and easy. These guys truly were the best. Highly recommended! More

Great Experience I just leased a 2015 Jeep Wrangler Unlimited. Everyone from my sales person Jeff to the manager John right down to Mr McCarville who handled my financ I just leased a 2015 Jeep Wrangler Unlimited. Everyone from my sales person Jeff to the manager John right down to Mr McCarville who handled my financing was a pleasure to deal with. I had to do most of my shopping via phone since I work 7 days a week and Jeff made this less stressful and possible for me to accomplish. Thank you again you guys , you were all so friendly and easy to do business with. We Love our "Tank" ! Kathleen & Kari More

Awful they are the worst dealership ever, okay buying the car but they literally curse at you over defects in the car that i am not responsible for, they ar they are the worst dealership ever, okay buying the car but they literally curse at you over defects in the car that i am not responsible for, they are so rude and mean absolutely angry with customers over defects in a 50k car that i did nothing to cause they try to fix it as they should but while they fix it you are treated like a dirt bag and they dont even fix the problem!!! Go some where else!!! Avoid these rude pieces of crap at all cost!!! Not worth the time or attitudes More

Horrible customer service I purchased a 2014 vehicle. Before I left the showroom I noticed a defect on the car. They just told me to take the car and bring it back another time I purchased a 2014 vehicle. Before I left the showroom I noticed a defect on the car. They just told me to take the car and bring it back another time. The only thing that they did not do was physically pick me up and carry me off the lot. Before I left the dealership with my new purchase I called Chrysler's resolutions department. The resolutions department handled the situation and corrected the problem. They were great but the dealership was less than stellar. I like the car but I will never do business with the dealership again. More

Great experience thank you to charlie, Dan and scott, i would recommend Port Jeff Dodge to everyone. They were very helpful and I really appreciate how easy the whol thank you to charlie, Dan and scott, i would recommend Port Jeff Dodge to everyone. They were very helpful and I really appreciate how easy the whole process was. More

Stay Away! So, I have an older model Jeep and needed a power window repaired. Dropped it off with that knowledge. Was called during the day to be informed they d So, I have an older model Jeep and needed a power window repaired. Dropped it off with that knowledge. Was called during the day to be informed they didn't have part and had to order it. "Just pay for part, and we'll order it and do the work another day". Fine. When I arrived to pick up my vehicle that evening, there was only a girl behind a window with my keys. I was told I had to pay full amount on invoice. I explained to her to her that no work was done on my car, but she insisted. I got pissed, and she finally got a Sales Mgr., who then had to call Service Guy at home. Mind you, this is all after long day of work! Finally, Sales Mgr. Tells me I just have to pay for part. Fine, right? Except a day later, I get a call from Service Mgr.(Alex)to talk about the INCIDENT that occurred. Incident? What incident?! He tells me that he can't have people yelling at his employees. Thing is, no yelling ever took place! He tells me others confirmed this, except that it was just me and the girl in the whole service Dept.! He then tells me I should have just paid full bill, OR left my car overnight! Really! I guess I should have walked home (25 miles)! The thing is, Alex specifically called me @ 9:00 AM in the morning to tell me this, not to apologize for any misunderstanding! Not to mention that the original quote for my window is about $100.00 more than I was originally told! There is something really wrong with these people and this place! STAY AWAY! More

Gratitude / follow thru Since I had a van go down last week,I decided to buy a new van. After shopping and being confused thru the process nick followed thru in Avery timely Since I had a van go down last week,I decided to buy a new van. After shopping and being confused thru the process nick followed thru in Avery timely man had me driving off the lot 50 hrs later. Dan and Rob where extremely helpful and expeditious and getting me in and out and on my way. Thanks. Good teamwork More

Bullys and crooks I have been here twice. Once I was yelled at by some big meathead and told kellys bluebook is for morons. The second time was today. The salesperson I I have been here twice. Once I was yelled at by some big meathead and told kellys bluebook is for morons. The second time was today. The salesperson I had seemed nice and knowledgable until I let him know I would need to think about the deal I was presented with at home. As soon as he knew I wouldnt be buying it that very day he tried to pressure me into it and told me hes been wasting his time with me not getting paid. He was seriously rude. He was on the verge of losing his temper. I then saw the manager on the way out as I was surrounded by sales people while the manager interrogated me asking why I had come in. Obviously a bully tactic they use very often. As if pricing out a 45,000$ vehicle without buying it is insane. I walked out the door and will never enter again. Very unprofessional staff that bullys and corners you into deals you do not want. Steer clear of this place. I know I will! More

Happy and Helpful Rob Giordano greeted me as soon as I walked up to the building. He listened to exactly what I was looking for and proceeded to show me a few CPO Dodge Rob Giordano greeted me as soon as I walked up to the building. He listened to exactly what I was looking for and proceeded to show me a few CPO Dodge Ram 1500 Crew Cab trucks. One caught my eye and he brought me the key to test drive it. He was knowledgable and very capable of answering the questions I had. We went back to work on the numbers and I was grateful that he tried to stay around my budget. I was there on Wednesday, July 16th for about an hour and a half. Thursday, July 17th, I went to work out the final numbers with Adam Troy Donin. He went above and beyond to get me as close to the original estimate as possible. Adam was able to explain the paperwork I was signing and the process was relatively quick. The service center was able to clean up the slight imperfections from the original ownership and worked on the back passenger tire (which were issues I'd mentioned during the test drive). The gentlemen that worked to get me into my new truck, cared. I appreciate that they listened, treated me with respect and were timely and overall, I certainly had a positive customer service experience. More

I dealt with owners son and in my opinion it was completely unethical what he did to me . He acted like a bully and was completely unprofessional when I chose not to accept his offer after he had wo completely unethical what he did to me . He acted like a bully and was completely unprofessional when I chose not to accept his offer after he had worked on getting my loan approved.. He admitted to me that he had my loan canceled because I was going to a different dealer. A much better dealer I might add go to Browns jeep. I did get my jeep from Brown.This is the owners son and sales manager terrible attitude and please do not get a truck from these people. I hope just one person out there read this and stays away from his dealership . More