Port Jeff Chrysler Jeep Dodge

absolute worst customer service ever.. bought on 2010 jeep liberty with extended warranty from this dealership own a 2001 jeep liberty This has got to be the worst dealership ever... I bought on 2010 jeep liberty with extended warranty from this dealership own a 2001 jeep liberty This has got to be the worst dealership ever... I dropped off my 2001 jeep Grand Cherokee for a safety notice/ recall. I had a 8am appointment for Tuesday that I scheduled a week in advance, I dropped it off Monday night. About 3pm Tuesday I called for an update on my Jeep and they said there was no update and that they will call me when its done. 630pm I called again and asked for an update, still no update but I was promised it would be done today..... so I didn't call again, also i was not called. I showed up 10 minutes before the service department closes and my Jeep was just getting finished. So I asked what they did, the recall I was there for was for the aftermarket hitch that could cause a gas tank leak in an accident. They told me that they inspected it and it needed to replaced so they took off mine and that they don't have the new hitch in stock. Meanwhile when I made the appointment I asked if they will have parts in stock and they said yes they will. Then as I went to leave my other jeep I drove there (purchased there less than a year go) to pick up the one being serviced was acting up and wouldn't start and I asked the man behind the service desk to have a tech come out and just listen to it. So I could have an idea if I can drive it home and his response was " no all the guys are off at 8, i cant help you". absolute worst customer service I have ever experienced More

Excellent Customer Service I went in to look at a new SUV today. I was immediately offered assistance by Sales & Leasing Consultant Jeffery Bell. Jeffery listened to what I wan I went in to look at a new SUV today. I was immediately offered assistance by Sales & Leasing Consultant Jeffery Bell. Jeffery listened to what I wanted in a vehicle and was very helpful in finding me the perfect SUV for my needs. Jeffery went above and beyond through the entire purchasing process. After the sale, Jeffery spent a great deal of time showing me the ins and outs of my vehicle, the Jeep Compass. I highly recommend Jeffery and the Port Jeff Chrysler dealership to anyone looking to purchase a car. More

Outstanding sales experience and customer care I wanted a Jeep Grand Cherokee and visited several Jeep dealerships, but as soon as I contacted Port Jeff they quickly became my first choice. Everyth I wanted a Jeep Grand Cherokee and visited several Jeep dealerships, but as soon as I contacted Port Jeff they quickly became my first choice. Everything from the best price, best selection and quick call back times to outstanding customer service at pick up time makes me sure I made the right choice. Jeff Bell took the time to handle everything with professionalism and care, including a tutorial of how everything in th car works by sitting with me and going through the buttons and gadgets so I could really take advantage of what the JGC offers. He also had the Jeep prepped and ready to go when promised. My transaction was painless and they made me feel like it was more than just getting a car. Jeff and his team, including the phone receptionists, paperwork people, car prep team and the dealership in general was a professional and caring environment. Over the past 15 years I have bought or leased from Maserati, Jaguar, Lexus, and Toyota but this experience for taking care of the customer at pick up and actually taking the time to sit with me and explain all the bells and whistles inside the car, not just handing me the owners manual or asking if I had any questions and handing me a dvd to explain everything that of course I never watched, here Jeff (who works hard and finds time to make each customer feel special) was like having a family member make sure I was comfortable in the vehicle and could take off knowing what I was doing instead of making it up while I was driving off the lot. I really appreciate his time and caring, and I thought he was beyond great. Low key, no pressure and a nice experience. Thanks, Jeff and team Port Jeff Jeep! More

Long time customer. Highly recommend. We've been purchasing Jeeps from this dealer for many years now, and have always been treated with courtesy and respect. True sales and service profes We've been purchasing Jeeps from this dealer for many years now, and have always been treated with courtesy and respect. True sales and service professionals. More

Great experience Before I walked into the Port Jeff Chrysler Jeep Dodge Dealership, I visited three other dealerships. No one gave me any helpful information. In fac Before I walked into the Port Jeff Chrysler Jeep Dodge Dealership, I visited three other dealerships. No one gave me any helpful information. In fact, I wasn't even acknowledged in one dealership. Then I visited the Port Jeff Chrysler Jeep Dodge Dealership. When I walked in I met Jeff. He listened to what I wanted and gave me several viable options. He was quite knowledgeable and very attentive. He was great to work with and I would definitely recommend the dealership to my family and friends! I am a highly satisfied customer! More

Vanessa Saved the Day! On July 21, 2015, we walked into this dealership looking for a new Chrysler 300c. We owned a 2003 Chrysler 300m and were planning to continue shopping On July 21, 2015, we walked into this dealership looking for a new Chrysler 300c. We owned a 2003 Chrysler 300m and were planning to continue shopping in other dealerships for the Cadillac CTS, Ford Taurus & the Nissan Maxima. We were standing there for a few minutes when Vanessa came up to us and saved the day. She showed us the brochure, I asked for the beautiful Velvet Red Pearl color, she spoke to her people and came back with the paper work for a magnificently loaded beautiful car. She showed us the actual color on a Chrysler 200. Then we took a test driver in the 300c they had on display. We negotiated in earnest and the deal was done! An absolutely professional job was done by Vanessa. No pushy sales person here. She was just a Dream. We picked up the car 9 days later.....We are glad we went to the PJ Chrysler Jeep Dodge Dealer first. The other dealerships did not have a chance!!! Thank You. HRF More

A very satisfied customer; highly recommend Knowledgable; attentive to my needs and worked with me to help make the right deal happen. Thorough in explaining features of new vehicle. Paperwork Knowledgable; attentive to my needs and worked with me to help make the right deal happen. Thorough in explaining features of new vehicle. Paperwork easy. More

Karma I had just been through the worst possible experience with browns dodge. Please do not buy anything from them. So I went to port jeff dodge after I I had just been through the worst possible experience with browns dodge. Please do not buy anything from them. So I went to port jeff dodge after I swore I would never step foot into a dealership ever again and could not believe the total 360 there. Everyone I worked with was great. The sales man was cool not creepy and they work with my budget to make it possible for me to have a sweet ride. They were so good that I picked up a suv for my wife at the same time. If anyone wants to feel good about buying or leasing from a dealer listen to me......GO TO PORT JEFF DODGE! They really take care of there customers. More

Better then the rest This was my very first car buying experience and these guys are the best! I had originally planned on buying a Jeep Wrangler from Smithaven, when I we This was my very first car buying experience and these guys are the best! I had originally planned on buying a Jeep Wrangler from Smithaven, when I went in ready to buy the car I was told I could only have a loan through a crappy credit union. The dealer would not work to even try to get me through a better bank. I decided to go to Port Jeff and dealt with Vanessa and Dave the Sales Manager. The two of them completely made this experience easy and enjoyable. Vanessa was helpful with explaining the ins and outs to the truck, while Dave was able to find me exactly the car I wanted, and the color with no problems. Excellent dealership and service. Looking forward to buying more vehicles from this place! More

Great Job Jeff was a great sales person! I think he is honest and I am satisfied I got a fair deal. Jeff was very helpful and I'm extremely happy with my truc Jeff was a great sales person! I think he is honest and I am satisfied I got a fair deal. Jeff was very helpful and I'm extremely happy with my truck. More