Port Jeff Chrysler Jeep Dodge

Would not honor my recall in a timely manner Received a recall about the Camshaft and how it could stall while driving which could cause an accident. Called to set up appointment and got the Rec Received a recall about the Camshaft and how it could stall while driving which could cause an accident. Called to set up appointment and got the Receptionist who felt compelled to give me her opinion on the recall which showed her incompetence. Left a message for the Manager to call me regarding the fact that I could not get an appointment until the end of the month. With two kids and a wedding upstate this weekend I needed either the car fixed or a Loaner. Still waiting for a phone call back. Terrible service, when my lease is up going back to Ford. More

JEEP RENEGADE CUSTOMER SERVICE WAS EXCELLENT. LEASED THE RENEGADE, IT IS A GREAT SUV. DRIVES BEAUTIFULLY. THINKING OF BUYING ONE AFTER MY LEASE. DAVID DAMBRA AN CUSTOMER SERVICE WAS EXCELLENT. LEASED THE RENEGADE, IT IS A GREAT SUV. DRIVES BEAUTIFULLY. THINKING OF BUYING ONE AFTER MY LEASE. DAVID DAMBRA AND IS PARTNERS WERE VERY KNOWLEDGEABLE AND HELPFUL WITH ALL OUR QUESTIONS. More

Worst service experience. Worst service experience I ever encounter. Louis Mignone was very unprofessional and simply just a total rip-off. Took my 2011 town & country (64k mi Worst service experience I ever encounter. Louis Mignone was very unprofessional and simply just a total rip-off. Took my 2011 town & country (64k mileage) in for service check engine light code P0005D. Dealer changed cam xxx sensor bank2 & oil control valve ($1700.00 cost). Drove the car 40 miles and the check engine light came back. Took the car into the dealership only to be told that another part needed to change and I have to pay for additional parts and labor. More

Rude , unprofessional service director Alex Vetere Sadly after a near 20yr relationship I am done with this dealership after dealing with their very rude and extremely unprofessional service director A Sadly after a near 20yr relationship I am done with this dealership after dealing with their very rude and extremely unprofessional service director Alex Vetere today. As if it wasn't bad enough to return to Port Jeff for service for the same issue 3 or 4 times (I'm losing count) but today this clown calls me and demands to know who authorized the loaner given to my wife this morning BY THEM. Says to bring it back as they are for "customers only". I have bought and serviced a literal fleet of cars there since 2000 , maybe earlier. Recommended the dealership to countless people. Well no more. If this imbecile is who they deem worthy of a management position , I question their judgement. The first time they claimed they fixed a software issue and it was fixed. Then (after i replaced my key fob batteries with new just in case) they said the new batteries were bad and charged me for new ones. Today's drop off was the 3rd or 4th. The loaner was because it was a recurring issue. I didn't buy this 2015 Durango R/T at Port Jeff becuase I was told by a salesman they couldn't get me one. I found 17 at East Hills , who will now be my new servicing dealer and future sales recipient. I was patient even in the face of return trips until this loud mouth called me to bark at me over his incompetence. I called for either the GM (Rich) or owner Scott , but to no avail. However Alex picked up and continued his rude tirade, then actually hung up on me. Needless to say I picked up my Truck and will never look back. I intend to discuss this with a few important FCA friends I have whom I have been fortunate to have met and hang out with over the years as i race two SRT-8's I own at the tracks. I also participate in SRT Rountable engineering discussions on the various forums I belong to. I look forward to spreading the word on Yelp , DealerRatings.com and other social media outlets to forewarn others to deal with Port Jeff at their own risk. Nicely played Alex. More

Worst Service I bought a car on January 23, 2017, THREE weeks after taking the car home the radio stopped working. I made an appointment to get it fixed at Port Jef I bought a car on January 23, 2017, THREE weeks after taking the car home the radio stopped working. I made an appointment to get it fixed at Port Jefferson Jeep Chryster, after dropping my car off for the appointment they told me they weren't able to replace the navigation/radio unit and needed to order me a new one. It is now May 24, 2017 THREE months after my initial appointment and I still have NO RADIO. They have done nothing, I have been given the run around by every employee in the dealership and service department. I was told it would be in May 15, on the 15 I called and was told I was misunderstood and it would be in May 18, and now on May 24, making 4 phone calls today alone to Tim in service, Nick in service and Chuck the manager...I STILL HAVE NO RADIO, or even an answer as to when it will be in, I have not even recieved a phone call back. I should have gone to Consumer Affair over a month ago. This dealership and its customer service sucks. DO NOT BUY A CAR HERE. More

Thanks Port Jeff Chrysler Jeep Dodge Thank You Tony Bottone at Port Jeff Chrysler Jeep for making this the easiest and best buying experience in 40 years of vehicle purchasing. it was Thank You Tony Bottone at Port Jeff Chrysler Jeep for making this the easiest and best buying experience in 40 years of vehicle purchasing. it was nice to have a no pressure salesman who knows all the little details about what he's selling. I purchased a 2015 Ram 1500 with a trade in and drove off the lot the same day. I was told upfront what the price and all fees would be, and that's what I paid for the vehicle. There were no hidden add on's and no surprises. After months of online comparison and face to face shopping at many dealerships I would have to say It was a great price for the vehicle I bought and I received exactly what I expected for my trade in. More

Most Ridiculous car buying experience I was there to buy a used 2015 Grand Cherokee, first sales person didn't tell me that the car used to be a rental. I called them back to cancel the tr I was there to buy a used 2015 Grand Cherokee, first sales person didn't tell me that the car used to be a rental. I called them back to cancel the transaction first thing in the morning and went out there. Looked at another one and I liked it. Price was 25K, they bring the price $500 down and I told them that I will talk to my wife and come back. 30 minutes later I called them back and informing them I will buy the car. Surprise ... They told me that I can't buy the car for $24500. Because they found out the options that car have worth more.. Never again.. More

Extremely Satisfied I went to inquire about trading in my 2015 jeep patriot for a 2016 jeep renegade. Sales consultant Vanessa Viva-Somri was outstanding. Vanessa was ple I went to inquire about trading in my 2015 jeep patriot for a 2016 jeep renegade. Sales consultant Vanessa Viva-Somri was outstanding. Vanessa was pleasant, knowledgeable and knew exactly what I would like right down to the color. More

If they were giving them away I still wouldnt go Wouldn't step in this dealership if they were giving them away. Despite the new service department which is just as bad as the old and if you didn't Wouldn't step in this dealership if they were giving them away. Despite the new service department which is just as bad as the old and if you didn't buy the Jeep from them your treated second rate. Too top off there exception service they didn't even pull the jeep around for my fiance when she went to pick it up who clearly had a foot cast on her left foot. When asked... "we don't do that here". More

Best car purchase experience, even across state lines I wanted a very specific Jeep with very specific features and wasn't interested in making any compromises while looking for a fair price and a dealers I wanted a very specific Jeep with very specific features and wasn't interested in making any compromises while looking for a fair price and a dealership worthy of my business. After viewing inventory on Jeep's website I found an exact match at Port Jeff. I tried to work with local dealers (I live in Connecticut) but had a hard time finding help in trying to get this car to me. A quick call and a chat with Rob Giordano from the sales team and we were in business. A short ferry trip the next day, picked up by Rob and brought to the dealership, sign papers, get a tour of the truck and back on the ferry I went with my brand new vehicle. The whole team is made up of straight shooters. I was never pressured into any add-on, unnecessary coverage, etc. just an honest deal with two very happy parties at the end. The only downside is that I won't be using them for service as they are an hour away by ferry. More