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Port City Nissan

Portsmouth, NH

3.9
629 Reviews

120 Spaulding Turnpike

Portsmouth, NH

03801

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Showing 629 reviews

May 28, 2010

Like many folks, I dread having to interact with aggressive sales people when ready to purchase a new vehicle. It's a necessary evil similar to going to the dentist for a root canal. However, to my More

by leejeffers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Marchese, Phil Walter
Jun 11, 2010 -

leejeffers responded

This is a follow up to my previous review dated 5/28/2010. I just discovered through the credit union that financed my new auto loan that I DO NOT qualify for a small reduction in my monthly payment as stated by Jeff at Port City Nissan. This dealership needs to get the facts straight before they call a customer making such a false claim. I am not impressed. Also, it was understood before I signed on the dotted line that I would get my basic maintenance service schedule covered at noc cost the first year of ownership. I later spoke with the service manager and that is untrue. Again, not impressed. I am now discovering that this dealership wasn't as gosh darn wonderful as I initially thought. My mistake for not getting these false promises in writing. Lesson learned. Port City Nissan will not be my first choice when I purchase my next vehicle.

Jun 15, 2010 -

Port City Nissan responded

Mr. Jeffers, As promised on Saturday, I have resloved all issues. You do, and always did, qualify for free basic maintenance being four oil changes and two tire rotations within the first twelve months or 15,000 miles of ownership. I contacted the lending institution and they made an internal error which slipped through their system of checks and balances. You will see the lower payment reflected immediately. I look forward to helping in the future. Phil Walter

April 29, 2010

Phil worked diligently to help me get the vehicle that was most appropriate for all of my needs. He communicated well and his service was spectacular. I will recommend him any one that will listen. All More

by kjcallahan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Walter
March 26, 2010

Phil Walter and this dealership was awesome. All of the sales staff were very helpful and knowledgeable. I very much enjoyed the entire experience from start to finish. Even the test drive was enjoyable. More

by wheelekl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Walter
March 19, 2010

I spoke with Brain Snow. he reassured me all would be taken care of. thanks to Brian! Brian was available when I called and took the time to listen to my concerns. I believe working with Brian will chang More

by Chris White
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Snow
Mar 19, 2010 -

Port City Nissan responded

Thank you very much for being customers of ours. Always let us know what we can do to make you happy!

March 17, 2010

Phil was very knowledgeable. He was open and honest and actually cared about what it was that I wanted in a car. Phil made it an enjoyable experience with his humor and down to earth, honest attitude. I wo More

by gemgee23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Walter
March 17, 2010

It has been years since I have needed or wanted to look for a new car. Mine was reaching 10 years old, and I needed something more reliable where I could save some money as well. I requested a quote on a v More

by JessD0820
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Walter, Kevin (Finance), Ed (Suzuki)
March 16, 2010

Phil was a very easy salesman to work with. No pressure, and he did everything possible to accomodate our needs. He invited us to come back a few days later (we didn't have much time on the day we bought th More

by mcpherson0627
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Walter
February 25, 2010

My husband and I were interested in a car we saw listed on the Port City Nissan webpage. We spoke with the dealership via telephone to get as much information as we could prior to visiting the dealership, More

by kporch913
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Curry, Brian Snow, Rob Curry
February 24, 2010

I was pleased with the service I received. Jason was knowledgeable and friendly and I did not feel overly pressured. The experience was quick which I am all about, I hate taking a long time. Overall I w More

by Shane401
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Oliver
January 27, 2010

Having purchased my Nissan vehicles from this dealer Having purchased my Nissan vehicles from this dealer since 1982 and always been happy with the product and salespeople over the years I would recomm More

by danjanebar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wes Miller
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