Porsche of Ocala - Service Center

I always feel like I’m coming back home when I get your service never disappoints! service never disappoints! More

This is a hard review to make. I've had a strong relationship with this dealer and would like to have one again in the future but this service event was not good. Understand that t I've had a strong relationship with this dealer and would like to have one again in the future but this service event was not good. Understand that that relationship was with a different Service Manager, Service Advisor SA, different group of service techs. Starting with a call for an appointment. I could wait something like 2-3 weeks for an appointment with a loaner or come in 2-3 days without a loaner. I thought it would be 1-2 days service call so no problem. It wasn't, yet I was told by the SA that loaners were coming back that afternoon whenever I managed to get to speak to him. I questioned why they wouldn't give me a rental car as a loaner as many dealerships do including their BMR store right next door. I found out after all this was over that Porsche doesn't allow dealer to give anything but Porsche cars as loaners. Telling me that when I first questioned it would have ended the discussion, but it continued instead for the whole service event. After a week of borrowing my sister's car it got to the point where that wasn't always possible to do so, I got a rental for the second week. Next problem was reaching the SA. Voice mail, email, text, phone messages were all used with equal amounts of unsuccess. I asked what's the best way to reach you; text I was told. It didn't help. I would get a call back but it was usually a 1 or 2 later. I was at the dealer about 10 days into this service talking with a group of employees when Aaron SA call Skip (the Service Manager) over to the group. I Aaron told him about the parts delay in Germany which was holding up my warranty service call. The Parts Manager had already put in a ticket for these parts. Not sure what that means but it's something to do with getting the parts needed released to the dealer. Skip said he would call somebody about it. Next, I got a call saying the parts were released by Germany, should be here Monday and the job completed Tuesday or Wednesday. It finally was done and waiting to be washed. They would meet me at the rental car company with my Porsche that afternoon. That didn't happen but they did finally delivery the car to my home that evening. About a week later I got a call from Skip saying he wanted to make things better and that they fully intended to reimburse me for the rental car and would I be willing to revisit their review. This is it. I certainly hope our relationship returns to its former level as this is my 7th Porsche (there will be more) and I've been a 28-year member of PCA. I continue to be very happy with the my dealing with the Parts Manager Erica Harraman, Hans-Peter Maier Salesrep and Scott Prince General Manager. More

refreshing to come to a dealership that will provide you with a loaner Maybe next door at BMW they will start providing loaners again and take into consideration that you spend over $100000 for a car little with a loaner Maybe next door at BMW they will start providing loaners again and take into consideration that you spend over $100000 for a car little perks mean a lot . More

Everyone kept me up-to-date, even offered me a meal. Over the top service. Over the top service. More

The experience was pleasant and my expectations were exceeded. When I purchase my next vehicle, I’ll put Porsche of Ocala at the top of the list. exceeded. When I purchase my next vehicle, I’ll put Porsche of Ocala at the top of the list. More

I always reveive great service at Porsche of Ocala. Scott in Management, Aaron in Service, and Erica in parts have been most helpful in meeting my needs. Scott in Management, Aaron in Service, and Erica in parts have been most helpful in meeting my needs. More

It is always a great experience to work with porche of Ocala They re very professional and caring Ocala They re very professional and caring More

Every good service. very very good service. I am 100% satisfied. Have a nice day. very very good service. I am 100% satisfied. Have a nice day. More

This dealership was great they were very friendly and answered all my questions even sent video of my service which was awesome! Love this place answered all my questions even sent video of my service which was awesome! Love this place More

From the moment I pulled into Porsche of Ocala's Service Center, I knew my car was in great hands. The staff greeted me with warmth, professionalism, and an evident knowledge of Porsche vehicles. Aaron took Center, I knew my car was in great hands. The staff greeted me with warmth, professionalism, and an evident knowledge of Porsche vehicles. Aaron took the time to understand my concerns, provided clear explanations on the work that was needed, and kept me informed every step of the way. The waiting area was comfortable and stocked with refreshments. But what truly stood out to me was the fact they offered to buy me lunch & the efficiency of their service. My car was returned in pristine condition, serviced to perfection, and even cleaned to a showroom shine. Aaron also took the time to explain what was done, ensuring I understood the maintenance aspects for future reference. It's clear that the team at Porsche of Ocala's Service Center is passionate about not just cars, but also delivering an unparalleled customer experience. It's rare to find such dedication and expertise in one place. I wholeheartedly recommend them to any Porsche owner seeking top-tier care for their vehicle. More