Porsche Woodland Hills - Service Center

As always the service was professional, Don provided clear guidance and helpful updates. As much as it costs to have the car serviced and paying for repairs is never a pleasure, dealing with a great se clear guidance and helpful updates. As much as it costs to have the car serviced and paying for repairs is never a pleasure, dealing with a great service writer and dealership ALMOST makes up for the cost of maintaining a Porsche. More

To whom it may concern; On March 27, 2012 I wrote to To whom it may concern; On March 27, 2012 I wrote to Porsche Customer Relations and wrote this: “It smoked again, today and my left brake light we To whom it may concern; On March 27, 2012 I wrote to Porsche Customer Relations and wrote this: “It smoked again, today and my left brake light went out so I drove to Auto Gallery since it is near my work to get changed. I spoke to the team there and they took the time to explain to me, unlike Rusnak Porsche, the problem is with the oil separator that is causing the puff of smoke and even if it is to get changed out the problem will continue... well, I was not happy with the that outcome. He said that there is no failure to it just the vehicle was made that way. As I told him, I wish I would had known about that issue when I made the purchase. I have done everything to maintain my vehicle since my purchase and nothing has been inexpensive and now I have an embarrassing issue that Porsche manufactured and calls "Porsche Intelligent Performance" “ The team member I was speaking about was Armin Mansouri. I had been a loyal customer of Rusnak since 2002, driving from Pacific Grove, CA to just for my Audi to get serviced there, due to the outstanding customer service at Audi Service. I purchased 3 vehicles 2 TT Audi’s and in 2007 a Porsche Cayman. Loyalty on my behalf…only to be so disappointed by Porsche Service, sometimes it would be great but 90 percent of the time, is was as though I was disturbing them, and making up my own issues with the Porsche, not like Audi Service… I was so disappointed to know you upgrade on a vehicle and the service does not compare to the upgrade. After March 27, 2012 and writing to Porsche Customer Relations, I received an un-official call from Porsche Service from one of the Service Advisor’s and off the record he said his apologies and please continue to have faith in them. But no official letter or phone calls from Rusnak Corp. But I felt, the gentleman that called was sincere. On April 19th, I needed to locate the tire security key and could not find and was at Firestone. The same gentleman provided me his direct cell number and to call him if anything arises, well it did and I did. Only for him to not answer call or text once reached and explained to him what I needed and still could not find it, he said to come in so I may purchase a new one and wait a week or so. I asked him to take a picture of where it would be located and send it via cell phone, 45mins passed and nothing, luckily, I had found it after thoroughly reading the handbook. Suddenly the off the record phone call he made to me was a waist of my time and not sincere at all. Loyalty meant nothing. On April 20th, 2012 I find myself with a TCP dilemma and was 5mins away from Auto Gallery, I stopped by. It was a mad house, Don came out and in seconds activated the TCP, explained what it was for and I was on my way… no problems no hassles , listened and fixed it. On May 24, 2012 the TCP light goes on and on my way to the valley and on the 101 I get to get to Auto Gallery. I am greeted by Armin and he immediately inspects my vehicle. He tells me it may be the sensor and makes an appt for me… in mins after I arrived. No hurrying me away like Rusnak or no explanation to why this may be happening. Yesterday, May 29th, 2012, I bring in my vehicle at 7am and by 7:35pm I am heading back to work. Before 4pm my vehicle is completed. I see Armin is on the phone and I say thank you. As I am waiting outside for my vehicle and it pulls up, out comes Armin to apologize for being on the phone and tells me what was done on my vehicle and why… I was surprised because Rusnak, since I bought my Porsche had failed to do such a simple act. Loyalty, we come back to that strong but simple word, Rusnak lost mine and it had been patient but not anymore. From here on out, I will be an Auto Gallery customer. Customer Service is very hard to find, yes the product is great but doesn’t mean anything without the Customer Service behind it… that is what sells it too. Thank you, Maria Elena Kladis More

Always a great experience at AutoGallery Porsche. Friendly and accurate service. Everything is done in a timely manner. All the people from Armen down to Luis are wonderful. Friendly and accurate service. Everything is done in a timely manner. All the people from Armen down to Luis are wonderful. More

The Service Team at the Auto Gallery always has the customer's interests in mind. They know that we are busy professionals and love our Porsche's and expect to be treated well. They focus on problem customer's interests in mind. They know that we are busy professionals and love our Porsche's and expect to be treated well. They focus on problem solving and customer service rather than just procedures. For example, I came in recently with an error light indicating a problem with a tire pressure sensor. The problem may have just been a dead battery in the sensor which would not have been covered under warranty, but they were not 100% certain due to a mixed message the diagnostic tool was given. Rather than having me wait for them to troubleshoot futher, Don and Armen instructed the service technician to quickly replace the sensor under warranty. The error message went away and I was back on the road within 30 minutes. More

Don and Armen at the woodland hills auto gallery are absolutely fantastic! They are very knowledgeable and always make me feel like a priority. I would refer them to everyone! absolutely fantastic! They are very knowledgeable and always make me feel like a priority. I would refer them to everyone! More

i have found Don Sucich and Armen Mansouri to be more than professional! they provide immense added value to the proper care of my PORSCHE. when you spend this much money on a car with the potential to than professional! they provide immense added value to the proper care of my PORSCHE. when you spend this much money on a car with the potential to spend a huge amount of money on repairs...having advisors this honest and professional is paramount! More

I have always received friendly, quality service at Auto Gallery. Michael Medina, who sold me my car, always takes the time to say hello when I bring my car in for service. Armen and Don are always quick to Gallery. Michael Medina, who sold me my car, always takes the time to say hello when I bring my car in for service. Armen and Don are always quick to please and make sure that I'm happy when I leave. More

My employer has purchased many vehicles from the Auto Gallery, the latest being a Porsche Cayenne. The service received from Armen and Don keeps us coming back. If you're looking for great customer ser Gallery, the latest being a Porsche Cayenne. The service received from Armen and Don keeps us coming back. If you're looking for great customer service then this is the place! More

Joanna and Armand are easy to work with and always solve our car issues. Service is convenient as well now that you are open on Saturdays. The Porsche Clinic was a great experience and I am looking forwar our car issues. Service is convenient as well now that you are open on Saturdays. The Porsche Clinic was a great experience and I am looking forward to another one soon. More

esie siabi best car salesman i've worked with and don suchich in service is terrific.esie is the only porsche salesman to actually call me back and he found just the car i was looking for. he's genuinely suchich in service is terrific.esie is the only porsche salesman to actually call me back and he found just the car i was looking for. he's genuinely personable and lo pressure.don in service has taken care of all service issuse with absolutely no problems. he's a real pro More