Porsche Woodland Hills - Service Center

Small mix up handled smoothly and simply 2012 Cayenne in for scheduled service. Set appointment and dropped off car with Cristal. Drove off with loaner for the weekend. Got a call at the e 2012 Cayenne in for scheduled service. Set appointment and dropped off car with Cristal. Drove off with loaner for the weekend. Got a call at the end of the day car was ready for pickup and told them I would be in the following day. Wife wanted to return the loaner and get her car back the same day, so we drove down to pick it up before service dept. closed. Closed out the ticket and drove home. On the drive home got a low oil light. Emailed service, put some oil in the car from my reserve and brought the car back the next day. Service tech was ready and waiting. Went through everything on the car, washed it (again) and offered us a full detail service next time the car is in. Nice enough to apply a $100 service coupon to the service as well. No fewer than four people from Porsche followed up with us on this service. They are very much on top of every hit and miss wanting feedback. Thank you again Cristal and Armen. More

10k Macan GTS Service It was a great experience working with Armen and Liz. They made it effortless and convenient for my schedule. They even delivered a loaner car to my It was a great experience working with Armen and Liz. They made it effortless and convenient for my schedule. They even delivered a loaner car to my home. I will be going back to Keyes Porsche for service again. More

Always a pleasure! I have been a happy camper as a customer at this dealership well before it came under the Keyes' umbrella. Whether in the days of Ogner or the Auto Ga I have been a happy camper as a customer at this dealership well before it came under the Keyes' umbrella. Whether in the days of Ogner or the Auto Gallery, I have always been treated as a valued customer. As a long-standing customer of Audi's through Keyes' of Sherman Oaks, my experience there, too, has always been favorable. So I'm happy to share that this "valued customer" feeling has continued as I periodically have one or more of my autos serviced here, now under the Keyes' mantel. Whether dealing with Jessica or Liz in service, or John the master Porsche mechanic, or John George, Myron, or Nicole behind the hospitality bar, my experience has been positive, friendly and honoring across the board. More

Making things right Courteous, effcient, informative yielding to achieve optimum. Dealership is well managed, clean, and service focused. Friendly and helpful parts depar Courteous, effcient, informative yielding to achieve optimum. Dealership is well managed, clean, and service focused. Friendly and helpful parts department. Things that could improve: Cleanliness of Customer Service Vehicles. More

Amazing as always! I have been servicing my porsche at this dealership for almost 2 years and the service only gets better as tike goes by. Liz is both super friendly an I have been servicing my porsche at this dealership for almost 2 years and the service only gets better as tike goes by. Liz is both super friendly and professional aways makes me leave with a smile! Thanks Liz! More

fast tire needed Tire blowout - needed a tire on fast These guys did it! Had tire in stock, they carved out time to get this quick job done quickly and with a smile Tire blowout - needed a tire on fast These guys did it! Had tire in stock, they carved out time to get this quick job done quickly and with a smile More

Great experience overall.. As always Woodland Hills Porsche was once again on top of their game. Starting from the welcoming service team to the super talented mechanics & th As always Woodland Hills Porsche was once again on top of their game. Starting from the welcoming service team to the super talented mechanics & the loan a car department. Ms. Cristal Lopez is always great in giving details, her communication skills are superb. The mechanics are always on time delivering at the promised date with on target results. Ms. Sima Rahimian in charge of the “loan a car” department goes above and beyond to accommodate the demanding clientele of Woodland Hills Porsche giving her best. Thank you to the ownership for choosing such an impeccable team.. More

Service Dept fail I’ll start by saying I don’t know how the dealer side of this operation is but my experience is with the service side. My cayman gt4 had issues with i I’ll start by saying I don’t know how the dealer side of this operation is but my experience is with the service side. My cayman gt4 had issues with its transmission so I took it in to Porsche of woodland hills. It turned out to be a Porsche recall so It got replaced without fuss. I get the car back and I realize I can’t put the gear into 4th and 6th. I take it back and it takes many more days to correct it. I get the car back and it starts to grind 2nd gear. Why not check the work before giving back to the owners?Remember this is a brand new transmission they’ve installed. I also started hearing a ticking noise so I mention that as well. On inspection they find the motor has issues too and need to be replaced. It takes their young tech 2 weeks to swap out this motor. Now if you know caymans or 911’s, they are the easiest to swap out engine. Designed by Porsche to be easily replaced and serviced. I’ve worked with mechanics that could swap it out in a day. So after two weeks they tell me they forgot to order a part that’s needed to install the engine. Now after another week when I go to pick up the car they tell me it’s giving out a engine code. Now needing to replace another part. At this point it’s been over a month. A month!! Eventually I get the car back (unwashed and with an empty gas tank) the car the next day doesn’t start. They blamed it on the battery. Again why wasn’t that checked in the first place. I can’t tell you online how frustrating it’s been dealing with this service dept. specially after working with so many other great service like downtown Porsche , etc... I would highly recommend another dealer for services especially if it’s major work. More

Warning lights came on and I dropped by The Auto Gallery to checkout. Jessica greeted me and arranged for a technician to cortect the issue. I was on my way in minu came on and I dropped by The Auto Gallery to checkout. Jessica greeted me and arranged for a technician to cortect the issue. I was on my way in minutes. More

Service All of the personnel at Auto Gallery service department are very knowledgable and helpful. They performed the 1 year service as requested in the tim All of the personnel at Auto Gallery service department are very knowledgable and helpful. They performed the 1 year service as requested in the time advised. Also, they gave a loaner vehicle while car was being serviced. More