Porsche Woodland Hills | Page 73

This dealership off of Canoga is 30-35 minutes away from me each way. Armen and his team are the reason I will go out of my way to ensure my car is in their capable hands. They are competent, fair, upfront, me each way. Armen and his team are the reason I will go out of my way to ensure my car is in their capable hands. They are competent, fair, upfront, transparent and efficient in resolving any and all issues. Whether it's small like re-targeting a windshield washer jet or replacing a panorama roof. I will continue to drive 30-35 minutes each way to do business with Armen and his team because they meet and exceed the expectation that comes with the Porsche brand and life style. More

Within 24hrs. of making an offer and accepted I wired the total amount negotiated. It was more then challenging then getting a straight answer when the car would be delivered with a few stories. I travel a l total amount negotiated. It was more then challenging then getting a straight answer when the car would be delivered with a few stories. I travel a lot and wanted to make sure i would be available to pick up the car. As i was going away for 10 weeks i had to delay my trip over a week as i did not know when the car would be delivered and could never get a straight answer. ( once the sale was made everyone involoved in the transation dissapeared. It took almost three weeks to recieve the car ( there was a four day trasit time) The car came wih a few dinks in it but i did it sight onseen so i suppose i'm the only one to blame for that. More

We came from Northern California and drove south on Highway 5. We arrived at this dealer on Friday 3:30pm. The check engine light was on for 2 hours. Don and one senior technician helped us to detect t Highway 5. We arrived at this dealer on Friday 3:30pm. The check engine light was on for 2 hours. Don and one senior technician helped us to detect the problem quickly. It took them one hour to resolve the problem. Their professionalism and willingness to help deserves praise. We were able to continue on our pleasant trip to San Diego to attend my son's graduation ceremony and have safe trip back home. More

I was on a week long trip with the Porsche Club and had to return home (250 miles) on the first day due to an issue with my car. On the Saturday morning of Memorial Day weekend, I called Auto Galley and s to return home (250 miles) on the first day due to an issue with my car. On the Saturday morning of Memorial Day weekend, I called Auto Galley and spoke with Armen. He understood my plight and agreed to immediately fit me in for the repair. I was back on the road that afternoon and was able to re-join the group for the rest of the trip. More

My experience at the Woodland Hills Auto Gallery has been the most professional, one of a kind experience. Myron originally helped with my 2011 Panamara S and he was very determined to meet my specific needs the most professional, one of a kind experience. Myron originally helped with my 2011 Panamara S and he was very determined to meet my specific needs in a car; my experience with Myron was the best car sales experience I have had ever! Kay helped me in financing and she was very detailed and made sure the transaction transitioned smoothly. Armen is my service advisor and he is the most amazing person, he is very genuine when helping people and he makes sure the job is perfect! Armen always makes sure that I'm completely satisfied with their service before I leave the dealership. Overall, my experience was one of a kind and will be hard to compare to any other car dealership experience. Myron, Kay, and Armem Rock!! Sincerely, Rae Prince More

As always the service was professional, Don provided clear guidance and helpful updates. As much as it costs to have the car serviced and paying for repairs is never a pleasure, dealing with a great se clear guidance and helpful updates. As much as it costs to have the car serviced and paying for repairs is never a pleasure, dealing with a great service writer and dealership ALMOST makes up for the cost of maintaining a Porsche. More

To whom it may concern; On March 27, 2012 I wrote to To whom it may concern; On March 27, 2012 I wrote to Porsche Customer Relations and wrote this: “It smoked again, today and my left brake light we To whom it may concern; On March 27, 2012 I wrote to Porsche Customer Relations and wrote this: “It smoked again, today and my left brake light went out so I drove to Auto Gallery since it is near my work to get changed. I spoke to the team there and they took the time to explain to me, unlike Rusnak Porsche, the problem is with the oil separator that is causing the puff of smoke and even if it is to get changed out the problem will continue... well, I was not happy with the that outcome. He said that there is no failure to it just the vehicle was made that way. As I told him, I wish I would had known about that issue when I made the purchase. I have done everything to maintain my vehicle since my purchase and nothing has been inexpensive and now I have an embarrassing issue that Porsche manufactured and calls "Porsche Intelligent Performance" “ The team member I was speaking about was Armin Mansouri. I had been a loyal customer of Rusnak since 2002, driving from Pacific Grove, CA to just for my Audi to get serviced there, due to the outstanding customer service at Audi Service. I purchased 3 vehicles 2 TT Audi’s and in 2007 a Porsche Cayman. Loyalty on my behalf…only to be so disappointed by Porsche Service, sometimes it would be great but 90 percent of the time, is was as though I was disturbing them, and making up my own issues with the Porsche, not like Audi Service… I was so disappointed to know you upgrade on a vehicle and the service does not compare to the upgrade. After March 27, 2012 and writing to Porsche Customer Relations, I received an un-official call from Porsche Service from one of the Service Advisor’s and off the record he said his apologies and please continue to have faith in them. But no official letter or phone calls from Rusnak Corp. But I felt, the gentleman that called was sincere. On April 19th, I needed to locate the tire security key and could not find and was at Firestone. The same gentleman provided me his direct cell number and to call him if anything arises, well it did and I did. Only for him to not answer call or text once reached and explained to him what I needed and still could not find it, he said to come in so I may purchase a new one and wait a week or so. I asked him to take a picture of where it would be located and send it via cell phone, 45mins passed and nothing, luckily, I had found it after thoroughly reading the handbook. Suddenly the off the record phone call he made to me was a waist of my time and not sincere at all. Loyalty meant nothing. On April 20th, 2012 I find myself with a TCP dilemma and was 5mins away from Auto Gallery, I stopped by. It was a mad house, Don came out and in seconds activated the TCP, explained what it was for and I was on my way… no problems no hassles , listened and fixed it. On May 24, 2012 the TCP light goes on and on my way to the valley and on the 101 I get to get to Auto Gallery. I am greeted by Armin and he immediately inspects my vehicle. He tells me it may be the sensor and makes an appt for me… in mins after I arrived. No hurrying me away like Rusnak or no explanation to why this may be happening. Yesterday, May 29th, 2012, I bring in my vehicle at 7am and by 7:35pm I am heading back to work. Before 4pm my vehicle is completed. I see Armin is on the phone and I say thank you. As I am waiting outside for my vehicle and it pulls up, out comes Armin to apologize for being on the phone and tells me what was done on my vehicle and why… I was surprised because Rusnak, since I bought my Porsche had failed to do such a simple act. Loyalty, we come back to that strong but simple word, Rusnak lost mine and it had been patient but not anymore. From here on out, I will be an Auto Gallery customer. Customer Service is very hard to find, yes the product is great but doesn’t mean anything without the Customer Service behind it… that is what sells it too. Thank you, Maria Elena Kladis More

This is by far the best auto dealership I have ever dealt with, from sales to service. Their pricing is fair and they are so friendly and accommodating that you just want to buy a car from them and get it s with, from sales to service. Their pricing is fair and they are so friendly and accommodating that you just want to buy a car from them and get it serviced there, even if there are other dealerships that are more convenient. I just got my third car from Eric (including an upside down trade in) and he just finds a way to make it happen. Essie delivered the car to my house. The whole process was the easiest I have ever experienced. I have no reservation in recommending this dealership to anyone, as I tell all of my friends who are looking for a car. More

Always a great experience at AutoGallery Porsche. Friendly and accurate service. Everything is done in a timely manner. All the people from Armen down to Luis are wonderful. Friendly and accurate service. Everything is done in a timely manner. All the people from Armen down to Luis are wonderful. More

The Service Team at the Auto Gallery always has the customer's interests in mind. They know that we are busy professionals and love our Porsche's and expect to be treated well. They focus on problem customer's interests in mind. They know that we are busy professionals and love our Porsche's and expect to be treated well. They focus on problem solving and customer service rather than just procedures. For example, I came in recently with an error light indicating a problem with a tire pressure sensor. The problem may have just been a dead battery in the sensor which would not have been covered under warranty, but they were not 100% certain due to a mixed message the diagnostic tool was given. Rather than having me wait for them to troubleshoot futher, Don and Armen instructed the service technician to quickly replace the sensor under warranty. The error message went away and I was back on the road within 30 minutes. More