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161 Reviews of Porsche Westlake - Service Center
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July 08, 2015
Consistently Great Service Rusnak Westlake's Service Department consistently does a great job for us. I trust them completely, and that's not something I have been able to say a Rusnak Westlake's Service Department consistently does a great job for us. I trust them completely, and that's not something I have been able to say about any other dealership's service department in my nearly 45 years of driving / car ownership. More
by GTSOwner
Employees Worked With
July 07, 2015
No AC No radio On one of the hottest days of the year my Porsche Cayenne began acting up first the air conditioning system failed followed by the radio and navigatio On one of the hottest days of the year my Porsche Cayenne began acting up first the air conditioning system failed followed by the radio and navigation system becoming inoperable. Without an appointment I brought my car to Rusnak Porsche. Where I was greeted by the service department who listen to my problem assured me that it would be corrected as soon as possible. I was given a loaner car a brand-new 2015 Cayenne loaner at no cost. Within a few hours I was notified of the repairs needed at the time expected to be approximately two days. My car had a leak and flooded the backside of the dash with windshield washer fluid. Sorting out some key components and sensors which had to be replaced. My car was returned the next day completely clean and dry as if it had gone through and complete detail shop the radio and air-conditioning systems work as new. Thanks again to Steve and all the staff the mechanics at Rusnak Porsche Westlake More
by lifelongporscheowner
Employees Worked With
July 07, 2015
Window Repair Window motor broke. They diagnosed the problem quickly and told me the scope of the repair within an hour. Service rep negotiated with, and worked wit Window motor broke. They diagnosed the problem quickly and told me the scope of the repair within an hour. Service rep negotiated with, and worked within the stringent guidelines of, the car-warranty company. She was able to make the repair happen within one day. Job was done quickly and properly; with authentic Porsche parts and with factory-authorized mechanics! More
by Ann Onymous
Employees Worked With
Daneel Wilson
May 11, 2013
Excellent service from the team, a vast difference compared to my more local choice of Porsche dealer. Will now switch to Rusnak despite the longer drive. compared to my more local choice of Porsche dealer. Will now switch to Rusnak despite the longer drive. More
by philipblack
Employees Worked With
April 09, 2013
Steve Ellis gives terrific, personal attention. He listens to my concerns and makes every effort to resolve them in the most reasonable manner. He cares deeply about giving the best service possible. listens to my concerns and makes every effort to resolve them in the most reasonable manner. He cares deeply about giving the best service possible. I feel that he is my advocate in working with the technicians to keep the service bar high. His interface contributes significantly to my joy of Porsche ownership. Thanks, Steve. More
by DavidChild
Employees Worked With
March 19, 2013
Rusnak has been great since day one. They take car of our used 2009 Porsche that we bought from another dealer just like it was one of their own. used 2009 Porsche that we bought from another dealer just like it was one of their own. More
by bryanwent
Employees Worked With
Lawerence Tewner
March 17, 2013
The service done to my CPO Carrera was excellent. I am very satisfied on the work done as I have specified. Rene called me prior to starting the work to clarify the scope and even called me daily to give very satisfied on the work done as I have specified. Rene called me prior to starting the work to clarify the scope and even called me daily to give me an update. Excellent service, above my expectation. More
by 1mightymax
February 23, 2013
I brought in my 2012 Panamera for a problem with the fuel filler door. I walked in and spoke to Steve and showed him the problem. He immediately called the parts department to see if they had the part to fix filler door. I walked in and spoke to Steve and showed him the problem. He immediately called the parts department to see if they had the part to fix the door. They did have the part in stock. Steve told me it would be repaired in an hour or so. Since I live close to the dealership, I walked home. in an hour Steve called me and said that the repair was done. I returned to Rusnak, signed my name on the work order, and drove home. How's that for excellent service! Rusnak is the best. More
by westlakeed
Employees Worked With
October 24, 2011
Just wanted to add a review for Service. I've had my car in twice for some service work and I am very happy with the service I received. Rene was very professional, my car was ready when he said it would b in twice for some service work and I am very happy with the service I received. Rene was very professional, my car was ready when he said it would be ready, and all the work they promised they would get done got done in the time promised. My car was returned to me in the same condition as when I purchased. Good job Rusnak. More
by 12345M
Employees Worked With
Rene Carranco
July 28, 2011
Steve Ellis Service and Lawrence Tewner Master Technician were excellent to work with and were very very knowledgeable regarding the service I needed for my Porsche 911 GT 3 Technician were excellent to work with and were very very knowledgeable regarding the service I needed for my Porsche 911 GT 3 More
by pat
Employees Worked With
Steve Ellis, Service Advisor and Lawrence Tewner Master Technician
