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Porsche Westlake - Service Center

Thousand Oaks, CA

4.1
161 Reviews

161 Reviews of Porsche Westlake - Service Center

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February 10, 2017

The best Porsche service anywhere I've got 3 Porsches, know a lot of other Porsche owners, have owned a number of other brands over the years as well. Rusnak Porsche's service departm More

by geoff walsh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam Abergil, Mark Leach
Feb 14, 2017 -

Porsche Westlake responded

Geoff, thank you for this terrific review. It is wonderful to know that an experienced Porsche owner, like yourself, thinks so highly of our dealership. We truly appreciate this exceptional feedback, and we look forward to providing high quality cusotmer service during your next visit. - Keith Goldberg, General Manager

December 23, 2016

very professional The dealership staff are friendly, attentive and do their upmost to take care and service customer needs transportation was supplied when needed and More

by Rick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marty Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Ruiez
Dec 28, 2016 -

Porsche Westlake responded

Rick, thank you for the great review. I am happy to hear about your wonderful experience with our team. We hope you continue to enjoy your vehicle! - Keith Goldberg, General Manager

December 21, 2016

Great service support Steve Listened carefully to my list of concerns and he and his tech addressed each one. Handled the extended warranty claim so that all necessary repa More

by fbfisher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2016 -

Porsche Westlake responded

Thank you for the compliments to Steve, and for the great review. I am pleased to hear that you had a smooth and simple Service visit. - Keith Goldberg, General Manager

December 06, 2016

Always satisfied with service I've had two Boxster Porsche's in the past 20 years and Rusnak has been my service of choice. Steve Ellis has been my service rep since the begi More

by Suzyq8383
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2016 -

Porsche Westlake responded

Suzy, We truly appreciate your businessover the past years. Thank you for recognizing Steve, as he is a great team member. He will thoroughly enjoy reading your review! - Keith Goldberg, General Manager

December 03, 2016

Great service from Steve Ellis and the entire staff. Very professional and courteous service. Highly recommend the service department and particularly Steve Ellis, who made the experience very easy. Ca More

by porsche guy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2016 -

Porsche Westlake responded

I am so pleased to hear that you enjoyed your Service experience, and your visit with Steve. We look forward to working with you in te future!- Keith Goldberg, General Manager

November 15, 2016

Really Great Service Experience I bought from Rusnak a really nice 2005 Carrera S manual, with about 23,000 miles on it. I asked Steve Ellis to do the next major service, and he coul More

by richardd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Rubin
Dec 01, 2016 -

Porsche Westlake responded

Richard, thank you for the compliments to both Steve and Michael! I am happy to know that you have enjoyed both Sales and Service experiences with us. We look forward to working with you and your Porsche Carrera again. - Keith Goldberg, General Manager

October 04, 2016

Best Service I feel extremely happy with the service here. Steve consulted with me about the symptoms the car was having, and immediately provided a loaner vehicle More

by beertvguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2016 -

Porsche Westlake responded

I am glad to know that you enjoyed your experience with our Service department and Steve! Thank you for choosing Rusnak/Westlake Porsche, and thank you for the great review. - Keith Goldberg, General Manager

September 24, 2016

Service Rich was great and he will be an asset to Porsche as he was my advisor at Audi. I trust his suggestions and will continue to have my car serviced ther More

by Fivebuffs
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Rich Ruiz
Oct 04, 2016 -

Porsche Westlake responded

I am so pleased to hear about your wonderful experience with Rich in Service.Thank you for the great review, and thank you for choosing Rusnak/Westlake Porsche! - Keith Goldberg, General Manager

August 31, 2016

Great service I had an appointment for service . I did not have to wait they took care of it as it was explained to me before I arrived at the dealership. I was out More

by AlexL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Stratmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2016 -

Porsche Westlake responded

Alex, Thank you for the great review and thank you for recognizing Fernando! We look forward to working with you in the future! - Keith Goldberg, General Manager

August 22, 2016

30,000 mile service I brought my car in to be serviced on Saturday and dealt with Richard. He explained to me what needed to be done and took the time to answer all of m More

by Nicole
Recommend Dealer
Yes
Employees Worked With
Richard Ruiz
Aug 29, 2016 -

Porsche Westlake responded

Nicole, I am so pleased to hear that you received fantastic customer service during your Service visit. Thank you for recognizing Richard, and thank you for the fantastic review! We appreciate you choosing Rusnak/Westlake Porsche!- Keith Goldberg, General Manager

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