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Porsche Westlake - Service Center

Thousand Oaks, CA

4.1
161 Reviews

161 Reviews of Porsche Westlake - Service Center

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October 25, 2017

Richard has been taking care of our cars for 7 years. First at Audi and now at Porche. He’s been amazing in every aspect possible. Porche is lucky to have h More

by Dfeingold
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard
Oct 30, 2017 -

Porsche Westlake responded

Thank you for your continued patronage, and thank you for recognizing Richard! We are so glad to have Richard on our team. Thank you for your review! - Keith Goldberg, General Manager

October 23, 2017

Great Customer service.Mario it is the best you can expect. Mario went above and beyond to make sure that I was most comfortable with my service. I purchase my car over year ago, but Mario care for you cust More

by FFreire
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Perera
Oct 30, 2017 -

Porsche Westlake responded

Thank you for the great review. I am so pleased to hear that Mario went above and beyond to ensure a fantastic Service experience. Thank you for your business, and this excellent feedback. - Keith Goldberg, General Manager

September 23, 2017

Treats me like I am his only customer Each time I come in I'm greeted with a smile and how can I help you today. My car is serviced by support staff of highly trained Porsche technician More

by lifelongporscheowner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carl Bell
Oct 02, 2017 -

Porsche Westlake responded

Thank you for this tremendous feedback. I am so pleased to hear that our team makes you feel welcomed, and delivers great communication and fantastic customer service. We look forward to working with you in the future! - Keith Goldberg, General Manager

September 22, 2017

Always the best There are few service advisors that would be the sole reason to take your business to a dealership. Steve Ellis is one of them. He is knowledgeable, More

by Steve V
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2017 -

Porsche Westlake responded

Thank you for the wonderful Service feedback, Steve! I am happy to know that Steve delivered knowledgeable and professional customer service during your visit. - Keith Goldberg, General Manager

August 16, 2017

great sevice everything done right and they were able to meet my tight schedule. loaner car was perfect and when price was more than original estimate I was told a More

by sol lehr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2017 -

Porsche Westlake responded

Thank you for the great review of our team! I am pleased to hear that you enjoyed efficient service during your visit. Thank you for choosing Rusnak/Westlake Porsche. - Keith Goldberg, General Manager

August 16, 2017

Rusnak service Great team to work with from purchase through service and repeat purchase. I have dealt with this team for many years and am totally satisfied with th More

by Paul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marty Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Goldberg, Tina Shahverdian
Aug 28, 2017 -

Porsche Westlake responded

Thank you for the great review, Paul! We are grateful for your continued business, and this excellent feedback. We look forward to delivering more great customer service during future visits! - Keith Goldberg, General Manager

August 05, 2017

Great service Best service Iv'e had at any dealership. Everyone goes out of there way to make sure you are satisfied. If they don't have an answer to your question More

by star9john
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mark Stratmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rene
Aug 10, 2017 -

Porsche Westlake responded

WOW! We enjoy hearing excellent feedback about our team and facility. Thank you for taking the time to tell us about your visit. Come in and see us again! - Keith Goldberg, General Manager

July 27, 2017

Rene service mgr service Rene took car to tech to confirm problem, ordered part, and had it installed in 15 minute wait after part came in and he called to tell me he received More

by Bob345
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rene Carrasco
Aug 08, 2017 -

Porsche Westlake responded

Bob thank you for this feedback! I am glad that Rene was able to deliver quick and quality customer service. - Keith Goldberg, General Manager

July 06, 2017

Excellent service and work done correctly. Everyone in the o Rene and the girls at the counter are very helpful. Getting my courtesy car will my cayenne is being serviced is effortless and everyone was great. I More

by Jim cauanne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rene
Jul 17, 2017 -

Porsche Westlake responded

Jim, I am glad to hear that you enjoyed an effortless and pleasant experience. Thank you for your compliments to Rene and our front desk team members! We appreciate your positive feedback, and your business. Thank you for choosing to work with Rusnak/Westlake Porsche! - Keith Goldberg, General Manager

March 07, 2017

very satisfied with the service performed I purchased a set of new tires . I had to wait a few days which is ok . Once the tires arrived, Renee arranged for prompt installation More

by yasha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Renee
Mar 20, 2017 -

Porsche Westlake responded

Yasha, thank you for your patience in waiting for the tires. I am pleased to hear that the rest of your experience was prompt and efficient! Thank you for recognizing Renee, and thank you for the great review. - Keith Goldberg, General Manager

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