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Porsche Westlake - Service Center

Thousand Oaks, CA

4.1
161 Reviews

161 Reviews of Porsche Westlake - Service Center

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February 24, 2018

Professional, courteous and friendly Porsche Rusnak always treats me like a VIP. They remember me too. All staff greet you with a smile and hello. Buying and service are great experience More

by Brad917
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2018 -

Porsche Westlake responded

Thank you for taking the time to share this 5-Star recommendation! Our number one goal is providing an exceptional customer experience. I'm so happy to know that this was achieved with you during your visit. Thank you for your business and we look forward to the opportunity to serve your automotive needs for many more years to come!- Keith Goldberg, General Manager

February 16, 2018

Steve did an excellent job of taking care of my service need Steve was very efficient, as usual, and took care of getting my car taken care of in a timely and professional manner. I appreciate the service he ha More

by Dave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2018 -

Porsche Westlake responded

We're so glad that we were able to go above and beyond your expectations at Rusnak/Westlake Porsche! Please let us know if there is anything else we can do for you; we are more than happy to help! - Keith Goldberg, General Manager

February 02, 2018

First Service, Oil Change Good experience, greeted well, service done on time, etc. A little pricing for an oil change, this is my first Porsche and first Porsche Service Expe More

by brian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rene
Feb 09, 2018 -

Porsche Westlake responded

Thank you for the wonderful compliments to our team member Rene, we will be sure to pass them along! We hope to see you again soon - Keith Goldberg, General Manager

December 25, 2017

1st class service! The staff and service is what keeps make anchored to this dealership. Sam, Rene, and Alex(master tech) welcome me on a personal level. I'm a hands on More

by bimmer8181
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
RENE CORANCO and ALEX BEASS
Jan 04, 2018 -

Porsche Westlake responded

Thank you for the compliments to our team, including Sam, Rene, and Alex! We look forward to providing more exceptional experiences for you. - Keith Goldberg, General Manager

December 21, 2017

service always quick, service writers keep me updated they meet turnaround time commitments, thanks, Joe always quick, service writers keep me updated More

by 911 Turbo s
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rene, Larry Ternin
Jan 04, 2018 -

Porsche Westlake responded

Thank you for the great review of your experience with Joe and our Service Team! We look forward to working with you in the future. - Keith Goldberg, General Manager

December 19, 2017

Excellent dealership My brand new 911 stalled after 100 miles. Rusnack Porsche promptly diagnosed the problem, ordered the necessary parts and had my car back to me in 2 w More

by Zoomcor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2018 -

Porsche Westlake responded

Thank you for the great review of your experience! I am happy to know that you enjoyed a great experience with our team. Thank you for choosing Rusnak/Westlake Porsche. - Keith Goldberg, General Manager

December 16, 2017

Pleasant! Great service department. Steve Ellis is my go to guy for anything my car needs. Always a pleasure going to Rusnak Westlake Porsche service departme More

by Porsche4Me
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2017 -

Porsche Westlake responded

I am so happy to hear that Steve went above and beyond to ensure your satisfaction. Thank you for choosing Rusnak/Westlake Porsche! - Keith Goldberg, General Manager

November 18, 2017

Fast and efficient I was able to schedule my appointment online at a date and time that was convenient for me. I called the service department to see if I could stop by More

by Valerie Vollmer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Renee Carranco
Nov 27, 2017 -

Porsche Westlake responded

Valerie, thank you for sharing your experience. I am happy to hear that you had a great and quick experience with our Service Department. We look forward to working with you in the future. Thank you for choosing Rusnak/Westlake Porsche! - Keith Goldberg, General Manager

November 08, 2017

Rene was awesome. I didn't have an appointment, but came in when a warning light appeared. Rene handled my situation professionally and efficiently, and with no surpri More

by Donn T.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rene Carranco
Nov 27, 2017 -

Porsche Westlake responded

Donn, thank you for the great review! I am happy to hear that Renee was able to address the concern with professionalism and efficiency. Thank you for choosing Rusnak/Westlake Porsche. - Keith Goldberg, General Manager

November 01, 2017

Service and check car for needed repairs Needed service and it appears it was done and done on time. Car was clean when I picked it up. Nothing noted that concerned me. More

by WBC1945
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2017 -

Porsche Westlake responded

Thank you for the great review! I am happy to hear that you had a seamless Service experience. - Keith Goldberg, General Manager

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