Porsche Westlake - Service Center

Had I known this was a Rusnak, I wouldn't have driven all the way from Pasadena considering there is one here. I had made an appointment with a request for a loaner for issues that had added up on my 992 wit the way from Pasadena considering there is one here. I had made an appointment with a request for a loaner for issues that had added up on my 992 with 20k miles - 1. Cab top stopped working 2. Front Windshield Seal Melting 3. Seatback strap broke off 4. Spoiler stopped deploying 5. Front trunk not opening 6. Rattles in interior 7. 20K Service I brought it in to Westlake because I had heard it was a newer dealership and I had had a poor experience at Rusnak prior. When I arrived for my appointment, I was told a loaner was unavailable and was not noted for my appointment and had to reschedule a week later. I obliged and returned a week later, dropped off the car and was given a loaner. My issues upon picking up my car were as follows: 1. No photos or videos were sent of work performed (something I was told they do at this dealership) 2. No 17% off advertised coupon discount was added for my 20k service which cost $1000 + an additional $350 for brake fluid change (something that should already be included by manufacturer for 20k service in manual). 3. Charged $175 for curb rash on one wheel for loaner (fine though, I get it) 4. Original Windshield was put back on when I was told it would be replaced with a new one (my old oil change sticker was still on it) Other than these issues, the turnaround time was good (10 days) More

This review is for the service department only and especially Steve Ellis. I have been a client of this dealer for the past 7 years now and Steve has always been my advisor. I would never bring my P especially Steve Ellis. I have been a client of this dealer for the past 7 years now and Steve has always been my advisor. I would never bring my Porsche to another service advisor. Steve always treat me with respect, always keep me updated on what is being done on my car and when my car will be ready. But most importantly, Steve always tells me the way things are and doesn't try to do repairs or increase the amount of work just to inflate the invoice. I truly appreciate Steve and will always bring my Porsche to him. Thanks Steve. Benoit More

Dealership fine. Porsche reliability poor. Have owned Porsches for 26 years and although the price of entry is high the reliability has always been excellent. After o Porsche reliability poor. Have owned Porsches for 26 years and although the price of entry is high the reliability has always been excellent. After owning the Porsche 991 I purchased from Westlake Porsche for a year and a half my opinion has completely changed. My experience plus what I have read clearly indicates Porsche cars are no longer the high quality, high reliability cars they were. More

very professional Rusnak is very professional. they completed the job timely and thoroughly and we are very happy. i would recommend this dealership to anyone that nee Rusnak is very professional. they completed the job timely and thoroughly and we are very happy. i would recommend this dealership to anyone that needs service on their Porsche. More

The staff as always was very helpful and kept me updated throughout the whole process. With these difficult times I know you are running with a reduced staff. Even so the service was excellent. throughout the whole process. With these difficult times I know you are running with a reduced staff. Even so the service was excellent. More

The true definition of excellence can be found at Westlake Porsche. Eric, Skip, and the entire service crew were in communication with me throughout the entire service workflow. My wife came along wi Westlake Porsche. Eric, Skip, and the entire service crew were in communication with me throughout the entire service workflow. My wife came along with me for the first time to pick up my vehicle and on the way home she kept on praising the team at Westlake Porsche. Eric and team thank you so much for giving me peace of mind and being so knowledgeable. Thanks so much and keep up the great work! More

Service dept is just the best always very accommodating and efficient. They communicate well with the customer Steve is always on it he makes you feel like a friend and efficient. They communicate well with the customer Steve is always on it he makes you feel like a friend More