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Porsche Westlake
Thousand Oaks, CA
417 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 417 reviews
July 13, 2015
Simple, pain free 40k service appointment We took our Cayenne in for our regularly scheduled service visit. It all went the way it should. No issues, problems or surprises. All done in one da We took our Cayenne in for our regularly scheduled service visit. It all went the way it should. No issues, problems or surprises. All done in one day. More
by Dodger Blue
Employees Worked With
July 11, 2015
911S Service Visit Steve was courteous, professional, and knowledgeable. Recommended service I needed versus trying to 'sell me' on a list of items. This type of approac Steve was courteous, professional, and knowledgeable. Recommended service I needed versus trying to 'sell me' on a list of items. This type of approach is always appreciated and makes me become a return customer. More
by chungrx
Employees Worked With
July 08, 2015
Consistently Great Service Rusnak Westlake's Service Department consistently does a great job for us. I trust them completely, and that's not something I have been able to say a Rusnak Westlake's Service Department consistently does a great job for us. I trust them completely, and that's not something I have been able to say about any other dealership's service department in my nearly 45 years of driving / car ownership. More
by GTSOwner
Employees Worked With
July 07, 2015
No AC No radio On one of the hottest days of the year my Porsche Cayenne began acting up first the air conditioning system failed followed by the radio and navigatio On one of the hottest days of the year my Porsche Cayenne began acting up first the air conditioning system failed followed by the radio and navigation system becoming inoperable. Without an appointment I brought my car to Rusnak Porsche. Where I was greeted by the service department who listen to my problem assured me that it would be corrected as soon as possible. I was given a loaner car a brand-new 2015 Cayenne loaner at no cost. Within a few hours I was notified of the repairs needed at the time expected to be approximately two days. My car had a leak and flooded the backside of the dash with windshield washer fluid. Sorting out some key components and sensors which had to be replaced. My car was returned the next day completely clean and dry as if it had gone through and complete detail shop the radio and air-conditioning systems work as new. Thanks again to Steve and all the staff the mechanics at Rusnak Porsche Westlake More
by lifelongporscheowner
Employees Worked With
July 07, 2015
Window Repair Window motor broke. They diagnosed the problem quickly and told me the scope of the repair within an hour. Service rep negotiated with, and worked wit Window motor broke. They diagnosed the problem quickly and told me the scope of the repair within an hour. Service rep negotiated with, and worked within the stringent guidelines of, the car-warranty company. She was able to make the repair happen within one day. Job was done quickly and properly; with authentic Porsche parts and with factory-authorized mechanics! More
by Ann Onymous
Employees Worked With
Daneel Wilson
August 07, 2013
It is such a pleasure to work with such knowledgeable, competent and hard working individuals such as Gary Greenheld. He actually made it a great buying experience for me. Gary will find a way to make you competent and hard working individuals such as Gary Greenheld. He actually made it a great buying experience for me. Gary will find a way to make your dream car come true and works with you every step of the way. This is a rarity for any salesman. I have purchased several cars from Gary and I have always been so happy. More
by mkeich
June 05, 2013
Gary Greenheld is so helpful , patient , and kind. Makes Gary Greenheld is so helpful , patient , and kind. Makes your experience easier and very pleasant. He is very determined to make your dreams of driv Gary Greenheld is so helpful , patient , and kind. Makes your experience easier and very pleasant. He is very determined to make your dreams of driving a Porsche possible. (: More
by Natiak25
Employees Worked With
Gary Greenheld
June 03, 2013
I personally had an incredibly wonderful experience when buying my vehicle from Rusnak (Dan Gibbs) Dan was so patient with me and spent a lot of time making sure I was getting exactly what I wanted. Not o buying my vehicle from Rusnak (Dan Gibbs) Dan was so patient with me and spent a lot of time making sure I was getting exactly what I wanted. Not once did I feel pressured, uncomfortable or got the feeling that he was just "going through the motions." My experience was personal, and in one word, delightful. Additionally, Sam (the service and parts director) stepped in to assist when Dan was pulled away by another customer. He had no qualms about taking the lead to ensure that I was being helped. He even helped me clean out my car and transfer items to expedite the process. The overall experience was certainly fantastic and I think they have an incredible team working together to make customers happy and ensure that the operation of the dealership is functional, efficient and welcoming. After all was said and done, I received a follow up email from the General Manager, Keith Goldberg, who was so gracious and thankful for the business. Thank you ... to the wonderful team this dealership has assembled. More
by taragsb
Employees Worked With
Sam Abergel , Keith Goldberg, Dan Gibbs
May 31, 2013
You have a great team to give a wonderful experience in purchasing a new vehicle (in this case, a beautiful 2014 Cayman)! Sales: Randy is a friendly, knowledgeable, "no-pressure" salesman that spent a tre purchasing a new vehicle (in this case, a beautiful 2014 Cayman)! Sales: Randy is a friendly, knowledgeable, "no-pressure" salesman that spent a tremendous of time with my wife and I to explain all details of the new car and the options. Robert Watkins helped explain the financial options in our situation (we are semi-retired with "fixed" income). We really appreciate his patience. Mark and Adam is always there to greet us as friends. Mark: We appreciate your trust allowing us to drive the new Cayman S without any restrictions a month ago. Steve is a jewel in the service department. His knowledge and patience, It's a pleasure to know him! Alex in service is a down-to-earth mechanic that knows the complexities of Porsches. He is friendly and always does his best to make me happy when it comes to the modifications and repair. This is the FOURTH vehicle I purchased from Rusnak. Besides the three Caymans, twenty years ago, I bought a used Nissan "Z". Thanks all for making this a "painless" and exciting experience. More
by haljandorf
Employees Worked With
Other Employees :
Randy (Sales), Alex (Service), Adam
May 14, 2013
From beginning to end (first finding the car on the internet to driving it home), my experience with Gary and the dealership were perfect. They made the whole experience meaningful, which is in sharp c internet to driving it home), my experience with Gary and the dealership were perfect. They made the whole experience meaningful, which is in sharp contrast to what I have typically found with other car dealerships that push you, hover over you, and turn you off. More
by rkilmann
