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Porsche Westlake
Thousand Oaks, CA
417 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 417 reviews
June 05, 2018
OBD II Readiness Codes would not set on 1996 993 My 1996 993 passed all Smog Tests except "OBD System Check". This is a known problem with the 993 series. The car is 22 years old and has less than My 1996 993 passed all Smog Tests except "OBD System Check". This is a known problem with the 993 series. The car is 22 years old and has less than 100,000 miles. The service adviser recommended a top-end rebuild to resolve the "premature valve guide wear." He estimated the cost at $10 - $15,000 to do it right. Steve asked the Service Technician (Mark) to identify the cause of the OBD error and try to resolve that problem. They replaced two oxygen sensors and performed two extended road test (75 miles) to set all ready codes. Total cost $850. Courtesy car was provided and the work was completed in two days. Customer service was good. However, Porsche should stand behind their products better. I have never owned a car in the last 50 years that needed $10,000 plus repairs in less than 100k miles. More
by CCarter830
Employees Worked With
June 05, 2018
Great! Steve ellis is a pro when it comes to taking care of business. He returns calls promptly & always let’s me know the best way to keep my car up to dat Steve ellis is a pro when it comes to taking care of business. He returns calls promptly & always let’s me know the best way to keep my car up to date. He’s also very personable. More
by Peterbun
Employees Worked With
May 18, 2018
Car Repair My expectations were met repair and service wise respectively. The time frame of such were minimal and car rental was good. I enjoy working with La My expectations were met repair and service wise respectively. The time frame of such were minimal and car rental was good. I enjoy working with Larry (Service Tec) as he brings respect and knowledge to the dialog More
by GG
Employees Worked With
May 14, 2018
10k miles service All went well as planned. In and out quickly. Steve and Chelsey were friendly and helpful. I will be back in another 10k. Thank you! All went well as planned. In and out quickly. Steve and Chelsey were friendly and helpful. I will be back in another 10k. Thank you! More
by Kate
Employees Worked With
May 10, 2018
Stepping up to keep one customer satisfied My 2015 diesel Chyanne has had issues with the EPA’s software update. The dealership has made every effort to keep me informed as to availability of My 2015 diesel Chyanne has had issues with the EPA’s software update. The dealership has made every effort to keep me informed as to availability of parts in the progress it’s taking to remedy the situation. The dealership has gone the extra mile and have supplied me with brand new loaner cars everyday I’ve needed one since my car went into the shop. Yours truly one very satisfied Porsche owner More
by lifelongporscheowner
Employees Worked With
Other Employees :
Keith Goldberg, Tina Shahverdian, Carl Belichesky
May 07, 2018
Recent Service Working with Steve Ellis is always a pleasure! I have been working with Rusnak since 1987 and I am always pleased with the sales and service relations Working with Steve Ellis is always a pleasure! I have been working with Rusnak since 1987 and I am always pleased with the sales and service relationship. More
by Dallas04
Employees Worked With
March 30, 2018
Service experts Always do a first class job, the key word is trust, service and people you can trust. Have purchased two cars since 2009 and they have always impresse Always do a first class job, the key word is trust, service and people you can trust. Have purchased two cars since 2009 and they have always impressed More
by Rocosh
Employees Worked With
February 28, 2018
Great as always my service was completed early; everyone I interacted with was pleasant and knowledgeable; the facility was clean and comfortable; I take all three of my service was completed early; everyone I interacted with was pleasant and knowledgeable; the facility was clean and comfortable; I take all three of my family’s cars to this site when due for service! More
by Jewels ruby
Employees Worked With
February 24, 2018
Professional, courteous and friendly Porsche Rusnak always treats me like a VIP. They remember me too. All staff greet you with a smile and hello. Buying and service are great experience Porsche Rusnak always treats me like a VIP. They remember me too. All staff greet you with a smile and hello. Buying and service are great experiences. More
by Brad917
Employees Worked With
February 16, 2018
Steve did an excellent job of taking care of my service need Steve was very efficient, as usual, and took care of getting my car taken care of in a timely and professional manner. I appreciate the service he ha Steve was very efficient, as usual, and took care of getting my car taken care of in a timely and professional manner. I appreciate the service he has provided me over the last year or two. More
by Dave
Employees Worked With
