Porsche of West Houston - Service Center

Porsche West HOUSTON is the best. Super super helpful staff always from the concierges to the after sales staff. Special recognition for Ivan who took care of my car which was recalled for some leaks fro staff always from the concierges to the after sales staff. Special recognition for Ivan who took care of my car which was recalled for some leaks from the engine. He was totally professional and caring from the time I dropped my car and keeping me informed and following after I collected the cat More

They were propt to get me scheduled and courtious on arrival We've not used this dealership previously since we usually get our cars services at Central Porsche Austin and our 996 to a top-line after-market shop We've not used this dealership previously since we usually get our cars services at Central Porsche Austin and our 996 to a top-line after-market shop in Houston - took the Macan in for a factory re-call. When I was called to let me know the service was complete, it was accompanied by a list of repair items that were either not yet due or not needed. I certainly know my car better than the service writer / service tech that's only seen this car for the first time. I would suggest having your service writer / tech review the specific car's on-line Porsche service records prior to making calls like this one. In the future, I'll take my Macan along with my 996 to the after-market shop in Houston. More

David was helpful in coordinating my visit due to a safety recall and needed oil change. He made sure I was provided a service loaner and explained all services provided, specifically as it related to safety recall and needed oil change. He made sure I was provided a service loaner and explained all services provided, specifically as it related to COVID-19 precautions. More

First class service With David Riddle and Amanda's assistance, my dirty car was picked up, serviced and returned clean in 4 hours! The service dept has won me back. Grea With David Riddle and Amanda's assistance, my dirty car was picked up, serviced and returned clean in 4 hours! The service dept has won me back. Great work. More

Everyone at the dealership was courteous and helpful. I left the car for a part recall and they changed it in an hour and gave the car a good wash as well. left the car for a part recall and they changed it in an hour and gave the car a good wash as well. More

Friendly, Quick, Effortless I went in for a recall fix. I was able to schedule an appointment easily and the staff was friendly on the phone and when I arrived to drop off my ca I went in for a recall fix. I was able to schedule an appointment easily and the staff was friendly on the phone and when I arrived to drop off my car. They were communicative throughout the process and had my car ready when they said it would be. More

Professionalizm The dealership is not the original Company that I bought the vehicle from. I use your dealership due to location and your help and assistance from you The dealership is not the original Company that I bought the vehicle from. I use your dealership due to location and your help and assistance from your service department personnel Cody Zebac. More

Wonderful Service My A/C fan was not working properly in my Cayenne, they were able to fix it within 24 hours and washed inside and out. My A/C fan was not working properly in my Cayenne, they were able to fix it within 24 hours and washed inside and out. More

Great service during Coronavirus My Panamera needed the 20,000 mile service and state inspection right before Houston went on lockdown. Jason and his team got it done (and even took c My Panamera needed the 20,000 mile service and state inspection right before Houston went on lockdown. Jason and his team got it done (and even took care of some recall items) in less than the time promised.. He also communicated well. The team was very sensitive to social distancing and trying to avoid virus spread, wearing gloves and wiping down the key plus all interior surfaces of the car and door handles with disinfectant when I came to pick it up. More

Ivan provided great service. Excellent communication and information provided. I felt very comfortable with the work that was done on my 2017 Porsche Macan Sport. information provided. I felt very comfortable with the work that was done on my 2017 Porsche Macan Sport. More