Porsche of West Houston - Service Center

Series of bad service experiences - not going back. 1.0 star rating9/20/2017 I want to make it clear that this review applies only to the service dept and the actual work performed on my car. Intera 1.0 star rating9/20/2017 I want to make it clear that this review applies only to the service dept and the actual work performed on my car. Interactions with all the employees has always been friendly/accomodating. I bought my car at PWest and don't have any complaints about that process. My problem with the service dept is that my car has been returned to me several times with visually obvious errors in work (e.g. missing engine brace bolt, hose clamp dangling on hose, alignment report showing the alignment out of spec, etc) and/or original issue not resolved and/or new issue created. I recognize that part of this is due to the fact that dealer wants to make money on service and doesnt get paid the same hours for a job if its warranty vs if customer is paying. On the other hand, the items mentioned above were OBVIOUS errors that reflect either haste, inexperience, incompetence, or combination of all three. I recently got PCNA involved because the problems continued even after talking to service manager and general manager, but even with all that, my car was returned to me on my most recent visit after having front suspension work done and the side that was worked on started "popping". I took the car to Porsche NORTH who fixed it the next day and said "something was loose". Shame on me for returning to PWest so often (they are closer than PNorth). I wont be going back to PWest again. I want my very expensive, very well engineered, very high performance car to be fixed right the first time (within reason) without having to personally review the work myself OR worry that something wasnt done right. More

Cayman Service I needed to replace the rear tires on my 2014 Cayman. I called ahead and had Porsche of West Houston order them for me. They took a while to come in, I needed to replace the rear tires on my 2014 Cayman. I called ahead and had Porsche of West Houston order them for me. They took a while to come in, but I was in no hurry as the Cayman is a second car for me. The price they gave me was better than Tire Rack for the same Goodyear Eagles, so I was very pleased with that. Once the tires were in I was able to get an appointment right away. Overall service was excellent. The only hiccup was they forgot to reset the oil chance service reminder on the car's computer, so I had to go back for that. But it was a quick fix and I was out in just a few minutes. Enjoy looking at new stock anyway. More

tire change david was excellent as usual in getting the service done. tire was ordered; i brought the car in at 7 and it was done at 12. porsche drove me back t david was excellent as usual in getting the service done. tire was ordered; i brought the car in at 7 and it was done at 12. porsche drove me back to my office after dropping car off. always excellent and professional service from all of west houston porsche service guys! More

Great service Excellent service from advisors Cody and John! My 2017 Macan had to have it's PCM updated and this solved some issues and now is functioning fine. Joh Excellent service from advisors Cody and John! My 2017 Macan had to have it's PCM updated and this solved some issues and now is functioning fine. John was persistent and made sure that it was done correctly. Cody as well handled my recent regular service and seamlessly included a repair of a steering column noise along with a fuel filter recall notice. Couldn't hope for better service! More

Always great customer service I always receive friendly and helpful service when I take my car in. The issues are always addressed and the charges are fair and well explained. I always receive friendly and helpful service when I take my car in. The issues are always addressed and the charges are fair and well explained. More

Great blown out tire repair! I recently had a tire blow out on my Cayman S PDE1. I immediately placed a call to Cody Zerbec, assistant service manager, to let him know. He advised I recently had a tire blow out on my Cayman S PDE1. I immediately placed a call to Cody Zerbec, assistant service manager, to let him know. He advised me to bring the car in right away and they would take care of it. Cody offered to have my car towed to the dealership. I also spoke with Mario Pedone, parts manager, who immediately called to let me know they had a replacement tire in stock. Shortly after, my car was at the dealership and on the lift, where they discovered another tire had a problem and needed to be replaced. That tire would have to be ordered, arriving the next day, so Cody offered me a loaner car. This experience, just like my prior dealings with this dealership, was just great. Cody and Mario have always been just tremendous to deal with and I have always been very satisfied with both the service and the professionalism. I only bring my Porsches to Porsches of West Houston. More