Porsche of West Houston - Service Center

Cayman Service I needed to replace the rear tires on my 2014 Cayman. I called ahead and had Porsche of West Houston order them for me. They took a while to come in, I needed to replace the rear tires on my 2014 Cayman. I called ahead and had Porsche of West Houston order them for me. They took a while to come in, but I was in no hurry as the Cayman is a second car for me. The price they gave me was better than Tire Rack for the same Goodyear Eagles, so I was very pleased with that. Once the tires were in I was able to get an appointment right away. Overall service was excellent. The only hiccup was they forgot to reset the oil chance service reminder on the car's computer, so I had to go back for that. But it was a quick fix and I was out in just a few minutes. Enjoy looking at new stock anyway. More

tire change david was excellent as usual in getting the service done. tire was ordered; i brought the car in at 7 and it was done at 12. porsche drove me back t david was excellent as usual in getting the service done. tire was ordered; i brought the car in at 7 and it was done at 12. porsche drove me back to my office after dropping car off. always excellent and professional service from all of west houston porsche service guys! More

Great service Excellent service from advisors Cody and John! My 2017 Macan had to have it's PCM updated and this solved some issues and now is functioning fine. Joh Excellent service from advisors Cody and John! My 2017 Macan had to have it's PCM updated and this solved some issues and now is functioning fine. John was persistent and made sure that it was done correctly. Cody as well handled my recent regular service and seamlessly included a repair of a steering column noise along with a fuel filter recall notice. Couldn't hope for better service! More

Always great customer service I always receive friendly and helpful service when I take my car in. The issues are always addressed and the charges are fair and well explained. I always receive friendly and helpful service when I take my car in. The issues are always addressed and the charges are fair and well explained. More

Great blown out tire repair! I recently had a tire blow out on my Cayman S PDE1. I immediately placed a call to Cody Zerbec, assistant service manager, to let him know. He advised I recently had a tire blow out on my Cayman S PDE1. I immediately placed a call to Cody Zerbec, assistant service manager, to let him know. He advised me to bring the car in right away and they would take care of it. Cody offered to have my car towed to the dealership. I also spoke with Mario Pedone, parts manager, who immediately called to let me know they had a replacement tire in stock. Shortly after, my car was at the dealership and on the lift, where they discovered another tire had a problem and needed to be replaced. That tire would have to be ordered, arriving the next day, so Cody offered me a loaner car. This experience, just like my prior dealings with this dealership, was just great. Cody and Mario have always been just tremendous to deal with and I have always been very satisfied with both the service and the professionalism. I only bring my Porsches to Porsches of West Houston. More

Poor and unacceptable service. Drop my car off to service because I had a nail on my right rear tire and needed an oil change too. Big mistake!! They did not replaced it and invoice Drop my car off to service because I had a nail on my right rear tire and needed an oil change too. Big mistake!! They did not replaced it and invoice it out as though a brand new tire was put in on the right rear. When I found out that they did NOT; I called service; they claimed the mechanic got confused and replaced left rear side bc he found out there was another hole on the left and replaced left rear side instead. Another lie bc all my tires have the same wear and the DOT on both rear tires are same from manufacture date with right rear still have the hole from the nail. On top of that; they stole my sunglassses out of my club compartment. It's sad to see Porsche service has such pride in cheating customer. They have lost my trust completely even after they have corrected the problems the second time. More