Porsche of West Houston - Service Center

Service visits for same problems over and over again My vehicle is spending more time in the dealership than my home. They are just resetting the warning lights and telling me they did a software update My vehicle is spending more time in the dealership than my home. They are just resetting the warning lights and telling me they did a software update and the same lights keeps coming back on. They also told me that a button that is not working, is not supposed to be in my vehicle at the first place, because the vehicle is not equipped with that feature. C’mon I didn’t put that button there !!!! More

Outstanding service! Brought my Cayenne in for first oil change/service. I drove up and they immediately met me at my car, walked me into the office and started the paper Brought my Cayenne in for first oil change/service. I drove up and they immediately met me at my car, walked me into the office and started the paperwork. I was in a loaner car maybe 10 minutes later. By 4:00, I was back at the dealership to pick up my serviced and freshly washed car. Best part was it cost NOTHING! Thanks Porsche of West Houston, David Riddle and all who helped me that day~ More

Great Service! Had my car inspected at this dealership and would gladly return. Service was kind, fast and efficient, David Riddle went above and beyond. Clean waiti Had my car inspected at this dealership and would gladly return. Service was kind, fast and efficient, David Riddle went above and beyond. Clean waiting room too with good coffee all a girl needs! Will return next year for inspection again! More

Awesome service. The service at Porsche West Houston service is impeccable. I was met in the parking lot by the valet and Brittany met me at the door with a smile. As The service at Porsche West Houston service is impeccable. I was met in the parking lot by the valet and Brittany met me at the door with a smile. As always, Cody addressed my needs and I was in a loaner within ten minutes. They never disappoint. Keep up the good work. More

Painter Had a horrible experience with their painter. I can't speak for other services. Service personnel were very helpful and professional, only bad experie Had a horrible experience with their painter. I can't speak for other services. Service personnel were very helpful and professional, only bad experience was with bad work by painter himself. It was eventually corrected after multiple times visiting dealer and sending car back and forth to painter. This is unexceptable when dealing with a dealer of this caliber. Having to answer the question of recommending this service overall is unfair and a "Maybe" selection should be available because I haven't experienced the center for other services. But because of the experience I had, I can't recommend this service center based solely on my experience with the painter they use. More

Excellent Service I worked with David Riddle, he was very patient with me as we worked on the itemized extended warranty repair coverages. I had a loaner car to suit my I worked with David Riddle, he was very patient with me as we worked on the itemized extended warranty repair coverages. I had a loaner car to suit my need during the time my vehicle was being repaired, although most of my repairs ended up being routine maintaince I was very pleased with the service and professionalism Porsche West and my service advisor provided. I highly recommmedn, and will definitely use them again. More

Excellent service advisor I worked with Ivan Clovis. He is an excellent advisor and even took the time to answer a follow up email question I had about my car. I worked with Ivan Clovis. He is an excellent advisor and even took the time to answer a follow up email question I had about my car. More

Great service Dave Riddle as always was very professional and prompt. Porsche also was very graciously provided office space to work as I waited. Thank you all Dave Riddle as always was very professional and prompt. Porsche also was very graciously provided office space to work as I waited. Thank you all More

Great Service and Accommodations Provided great service on my visit. Attitude of staff was great. During my wait for my vehicle, I was able to take advantage of a private office to Provided great service on my visit. Attitude of staff was great. During my wait for my vehicle, I was able to take advantage of a private office to take a conference call. This made the trip and experience convenient and productive. More

Excellent service I had an issue with my Cayenne and called Porsche of West Houston on a Saturday morning. They attended the call, were super friendly and super helpful I had an issue with my Cayenne and called Porsche of West Houston on a Saturday morning. They attended the call, were super friendly and super helpful, and scheduled an appointment for the following Monday (when I called I was out of town with a different car). On Monday, everything was handled very smoothly and professionally, and they delivered my car to the office in the afternoon. I can nothing but highly recommend this dealership: First class! More