Porsche West Houston
Houston, TX
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 268 reviews
Extremely disappointing experience Extremely disappointing Experience! Never buy at this dealership! I inquired about the purchase of a pre-owned Porsche: the dealership staff (from the Extremely disappointing Experience! Never buy at this dealership! I inquired about the purchase of a pre-owned Porsche: the dealership staff (from the greeter to the sales person were very rude and condescending). The sales person increased their price $2,000 over the online price and then proceeded to add nearly $1,000 worth of other useless add-ons (non negotiable). BUYER BEWARE: all of these additional add-ons (addendums) have no value other than putting money in the dealer's pocket! Porsche of West Houston and their staff don't care about customer service and I would highly recommend if you're in the market for a Porsche to take your business elsewhere! Porsche corporate should be embarrassed to have such a poorly run dealership... More
Easiest car buying experience ever They had the vehicle that I was looking for and they made the car buying experience very easy. With sonic pricing, there is no room for negotiation bu They had the vehicle that I was looking for and they made the car buying experience very easy. With sonic pricing, there is no room for negotiation but it was still a great deal. Khalil did a great job. More
Excellent Service By far the best experience in all Houston. Service was great. They know how to treat their old and new customers with respect and a very positive atti By far the best experience in all Houston. Service was great. They know how to treat their old and new customers with respect and a very positive attitude. Paperwork process had gone smooth also. Overall experience, 5 star! More
Buyer beware on trade in values I bought a used 2012 Porsche Boxster S from them 2.5 years ago . As a client they send me emails with lists of cars for sale. I saw they had a red 2 I bought a used 2012 Porsche Boxster S from them 2.5 years ago . As a client they send me emails with lists of cars for sale. I saw they had a red 2014 Porsche Boxster S for sale recently. I did some research & it seemed around $40000 was the trade in value for my 2012. I took my 2012 to the dealer & they offered me $36000 & were charging $300 for a frivolous protection on the new car. The salesman told me I was way off at $40000 they could best sell it at $42000. I agreed to $37500 for the 2012 & remove the $300 protection. I now see my 2012 listed at $45000. During the last 6 months I have replaced the tires & in August spent $2100 in Porsche West Houston service department having the 4 year service completed. They will have minimum reconditioning costs on the car. I realize they are only asking $45000 & may sell it for less but a $7500 mark up makes me feel they undervalued my trade. I will buying a new Porsche in about 2 years & have the 2014 serviced but it will not be at Porsche West Houston. As a repeat customer I will never come back or refer people I know. More
Be Wary I purchased a used BMW here at Porsche. The vehicle had a decent price, low miles, looked good and I was promised that it was in perfect condition as I purchased a used BMW here at Porsche. The vehicle had a decent price, low miles, looked good and I was promised that it was in perfect condition as any repairs were completed prior to my purchase. After reaching an agreement over phone and email, I flew to Houston from Colorado, completed the deal and drove home. Half way to Colorado, I got a warning message that the coolant level was low. I added a half a gallon of expensive BMW coolant to the tank and continued home. After arriving, I checked the level and saw it was very low again. I contacted my salesman and was told the cooling system was serviced by BMW before I took delivery and the work was warrantied in case there was a problem. That repair order was in my car and after viewing it, saw only 3 hoses running to the tank were replaced. I took the car to my local BMW shop for service and was told the coolant tank needed to be replaced (not covered by previous repair). In addition, the battery needed to be replaced. The original repair order also suggested the battery be replaced, but apparently Porsche West declined to do so. In total, I had to spend over $1000 2 days after purchasing a car that was supposed to be in perfect condition. My emails to the salesman have gone unanswered. Based on my experience and interactions I viewed with other customers while waiting in the dealership, I would not recommend this dealership. I feel deceived and cheated. If The dealership ever responds to my emails and does the right thing, I will update my review. If you're reading it in this negative tone, stay away. More
David was professional; helped select car and arrange financing; price was fair; trade in process smooth; left with "new" car in a couple of hours. financing; price was fair; trade in process smooth; left with "new" car in a couple of hours. More
Have bought a lot of high end cars in my time and my experience working with Tri Nguyen was very pleasant. I would recommend him and the dealership to anyone buying a used or new car there or at the Aud experience working with Tri Nguyen was very pleasant. I would recommend him and the dealership to anyone buying a used or new car there or at the Audi dealer next door. More
I purchased a Panamera this summer and could not be more pleased with the car or the purchase. The service and attention I received was terrific. I actually went to Porsche Audi West Houston to look for an pleased with the car or the purchase. The service and attention I received was terrific. I actually went to Porsche Audi West Houston to look for an Audi and had never previously considered a Porsche. When I could not find a particular Audi that I liked I was then shown the Panamera. It was late on a Saturday afternoon and I was pretty set to buy right then. There was no pressure or sales pitch and I was offered to demo the car for the rest of the weekend. On Monday morning I purchased the car and all follow up service has been terrific. I would highly recommend purchasing your next Porsche from Porsche West Houston.! More
I agree with most of the posts that when walking into the dealership you do feel very ignored. Then when you do get some service they are very rude and talk to you like you're wasting their time. We brought dealership you do feel very ignored. Then when you do get some service they are very rude and talk to you like you're wasting their time. We brought our car in to get serviced and after a month of having our car they couldn't figure out how to fix the car. We always had to call them about the status of the car and of course we would have to leave a message and wait a couple days before we get an answer back. Well long story short, they've had our car for almost 6 months and is now telling us we have to pay $4000 for parts they changed but yet the car still has the same problem or pay to have more parts to be changed but can't guarantee me if that will fix the problem. Stay away from this place! Of course they will treat you nice if you're buying a car but after that they don't care much about how you're treated. More
This dealership has continued to provide poor service. I actually bought the Porsche 2012 Cayenne new because I loved the car. Hated the experience. The service afterwards has been even worse. I've been cal actually bought the Porsche 2012 Cayenne new because I loved the car. Hated the experience. The service afterwards has been even worse. I've been calling repeatedly trying to get my car serviced, but unable to make appointments. This is by far the worse luxury car experience I've ever dealt with. More