Porsche West Houston

Second rate Absolutely the worst customer service I have ever experienced at a car dealership. Having owned multiple exotic brands over the years I was excited t Absolutely the worst customer service I have ever experienced at a car dealership. Having owned multiple exotic brands over the years I was excited to own a Porsche. Don't get me wrong. The car is beautiful. It's the people at this dealership that don't deserve to represent it. The car came 2 days late and was delivered at my home at 11:15 PM in an open trailer. It was filthy with bird droppings and smudges all over it. It took me hours to detail it the next day just to make it acceptable to drive. Car also came with absolutely no paperwork, no title, no purchase agreement, no owners manual no window sticker. I've contacted the dealership multiple times in an attempt to get the necessary documentation so that I can register the car. No response from my salesman "Khalil" and lip service from their manager Phil Sotolongo. I've been a gentleman up to this point but enough is enough. I will be contacting the CEO of Porsche NA so he is aware of the way Porsche of West Houston treats their customers. If your thinking Porsche look to another dealership. More

Series of bad service experiences - not going back. 1.0 star rating9/20/2017 I want to make it clear that this review applies only to the service dept and the actual work performed on my car. Intera 1.0 star rating9/20/2017 I want to make it clear that this review applies only to the service dept and the actual work performed on my car. Interactions with all the employees has always been friendly/accomodating. I bought my car at PWest and don't have any complaints about that process. My problem with the service dept is that my car has been returned to me several times with visually obvious errors in work (e.g. missing engine brace bolt, hose clamp dangling on hose, alignment report showing the alignment out of spec, etc) and/or original issue not resolved and/or new issue created. I recognize that part of this is due to the fact that dealer wants to make money on service and doesnt get paid the same hours for a job if its warranty vs if customer is paying. On the other hand, the items mentioned above were OBVIOUS errors that reflect either haste, inexperience, incompetence, or combination of all three. I recently got PCNA involved because the problems continued even after talking to service manager and general manager, but even with all that, my car was returned to me on my most recent visit after having front suspension work done and the side that was worked on started "popping". I took the car to Porsche NORTH who fixed it the next day and said "something was loose". Shame on me for returning to PWest so often (they are closer than PNorth). I wont be going back to PWest again. I want my very expensive, very well engineered, very high performance car to be fixed right the first time (within reason) without having to personally review the work myself OR worry that something wasnt done right. More

Cayman Service I needed to replace the rear tires on my 2014 Cayman. I called ahead and had Porsche of West Houston order them for me. They took a while to come in, I needed to replace the rear tires on my 2014 Cayman. I called ahead and had Porsche of West Houston order them for me. They took a while to come in, but I was in no hurry as the Cayman is a second car for me. The price they gave me was better than Tire Rack for the same Goodyear Eagles, so I was very pleased with that. Once the tires were in I was able to get an appointment right away. Overall service was excellent. The only hiccup was they forgot to reset the oil chance service reminder on the car's computer, so I had to go back for that. But it was a quick fix and I was out in just a few minutes. Enjoy looking at new stock anyway. More

tire change david was excellent as usual in getting the service done. tire was ordered; i brought the car in at 7 and it was done at 12. porsche drove me back t david was excellent as usual in getting the service done. tire was ordered; i brought the car in at 7 and it was done at 12. porsche drove me back to my office after dropping car off. always excellent and professional service from all of west houston porsche service guys! More

Great service Excellent service from advisors Cody and John! My 2017 Macan had to have it's PCM updated and this solved some issues and now is functioning fine. Joh Excellent service from advisors Cody and John! My 2017 Macan had to have it's PCM updated and this solved some issues and now is functioning fine. John was persistent and made sure that it was done correctly. Cody as well handled my recent regular service and seamlessly included a repair of a steering column noise along with a fuel filter recall notice. Couldn't hope for better service! More

Always great customer service I always receive friendly and helpful service when I take my car in. The issues are always addressed and the charges are fair and well explained. I always receive friendly and helpful service when I take my car in. The issues are always addressed and the charges are fair and well explained. More

Panamera great service; competent salesman, good time frame to close the deal; test drive was helpful, advise on whether leasing or buying was honest and helpf great service; competent salesman, good time frame to close the deal; test drive was helpful, advise on whether leasing or buying was honest and helpful More