Porsche West Houston

Awesome service. The service at Porsche West Houston service is impeccable. I was met in the parking lot by the valet and Brittany met me at the door with a smile. As The service at Porsche West Houston service is impeccable. I was met in the parking lot by the valet and Brittany met me at the door with a smile. As always, Cody addressed my needs and I was in a loaner within ten minutes. They never disappoint. Keep up the good work. More

New Cayman Bought a new 2018 Cayman at this dealership and was not as pleased as compared to the service I receive from my Mercedez Dealership down the road. Th Bought a new 2018 Cayman at this dealership and was not as pleased as compared to the service I receive from my Mercedez Dealership down the road. The car was not properly prepped (white marks from the coating that was applied), they add few charges that are gimmicks to the final price above the usual dealer prep fees. The finance part was good with no trying to sell additional features. When I went to get my PCM activated was asked to pay additional and had to call Porsche USA to resolve. Also the way the service team welcomes is far inferior to Mercedez dealer. Expected more from a luxury car dealership I guess... More

The car was in for the 3 year service The scheduling of the service by David Riddle was handed professionally, a loaner car was provided and everything handled to my satisfaction the first The scheduling of the service by David Riddle was handed professionally, a loaner car was provided and everything handled to my satisfaction the first time - could not have had a better experience, highly recommended. More

Great service! I bought a 2018 Macan. Got a very good deal and the service center is 5 star! Really a great outfit! Thanks Errol and Ivan for all the help. M I bought a 2018 Macan. Got a very good deal and the service center is 5 star! Really a great outfit! Thanks Errol and Ivan for all the help. MAS More

Painter Had a horrible experience with their painter. I can't speak for other services. Service personnel were very helpful and professional, only bad experie Had a horrible experience with their painter. I can't speak for other services. Service personnel were very helpful and professional, only bad experience was with bad work by painter himself. It was eventually corrected after multiple times visiting dealer and sending car back and forth to painter. This is unexceptable when dealing with a dealer of this caliber. Having to answer the question of recommending this service overall is unfair and a "Maybe" selection should be available because I haven't experienced the center for other services. But because of the experience I had, I can't recommend this service center based solely on my experience with the painter they use. More

Excellent Service I worked with David Riddle, he was very patient with me as we worked on the itemized extended warranty repair coverages. I had a loaner car to suit my I worked with David Riddle, he was very patient with me as we worked on the itemized extended warranty repair coverages. I had a loaner car to suit my need during the time my vehicle was being repaired, although most of my repairs ended up being routine maintaince I was very pleased with the service and professionalism Porsche West and my service advisor provided. I highly recommmedn, and will definitely use them again. More

Excellent service advisor I worked with Ivan Clovis. He is an excellent advisor and even took the time to answer a follow up email question I had about my car. I worked with Ivan Clovis. He is an excellent advisor and even took the time to answer a follow up email question I had about my car. More

Hardest working sales team in the business Came to Porsche of west Houston to purchase a vehicle and was paired up with the client advisorDavid Brewer. David was very nice, well spoken, he was Came to Porsche of west Houston to purchase a vehicle and was paired up with the client advisorDavid Brewer. David was very nice, well spoken, he was a wealth of knowledge. David kept me in the loop throughout the whole process. He worked tirelessly Even skipping lunch to finalize a deal. His dedication and customer loyalty are among the best. I would recommend anybody looking to buy a new car to come visit David. More

Dealership sold me a vehicle that needed a new transmission I purchased my used vehicle in March 2018. I encountered no problems with the vehicle when I took it for a test drive before purchasing. Less than t I purchased my used vehicle in March 2018. I encountered no problems with the vehicle when I took it for a test drive before purchasing. Less than two weeks after purchasing the vehicle, it had transmission problems and after taking it to a repair shop to have it looked at, I was told it needed a new transmission along with new valve gasket covers. Total repairs were $8,000 of which the dealership only offered to pay $1,000 in repairs for the valve gasket covers. I find it hard to believe that these issues were not known before they sold me the vehicle. I purchased the vehicle "as-is" so I suppose that's my fault for not having it looked at before I purchased the vehicle, but I shouldn't have had to do that in the first place. Very disappointed with my overall purchasing experience. More

Excellent service, above and beyond I went to Porsche of West Houston in March to look at a Macan. We had our appointment with Marisol, and she prepped for our meeting by having two car I went to Porsche of West Houston in March to look at a Macan. We had our appointment with Marisol, and she prepped for our meeting by having two cars ready to drive, both had VIP stickers on the windshield, which was a great added/personal touch. I was so impressed with the Macan Turbo, that I asked Marisol if she had the color combination I wanted (knowing it was a bit difficult to find). She happened to have one at a sister property, so I purchased immediately. The negotiation for the vehicle was seamless and utterly painless, and Marisol and the team even went above and beyond to ensure I had all the features and services I truly needed (and no more). I was preparing for a surgery in two days time, and while Marisol (and we) thought it would be impossible to achieve, she was able to turnaround the vehicle for pick up the next evening. In my visit since (a quick service appointment to set up PCM), Marisol took the time to stop by and ensure my service visit was going well. Clearly she cares about her customers past the initial sale, and she's proved that by answering any questions I have and following up quickly if needed. Porsche of West Houston exceeded expectations, and I will certainly go back and see Marisol when I'm in the market for another car. More