Porsche West Broward

Will not satisfy "We Owe" We purchased a CPO Macan S that was scratched under Porsche West Broward's care the night before we picked up the vehicle. Scratch repair was listed o We purchased a CPO Macan S that was scratched under Porsche West Broward's care the night before we picked up the vehicle. Scratch repair was listed on the "we owe". I worked for months to come up with a resolution, which in the end was agreed upon with Jenry Hernandez that I would have a mobile scratch repair done, and I would be reimbursed. I have been chasing Jenry and Sam Nelson since the end of July to finalize things and send the reimbursement check. After many promises that a check would be mailed, they have now completely ceased replying to me. I have not been able to get in touch with anyone to escalate this issue so I am going on this public forum as many others have. I do not recommend this dealership and am thankful I do not live in the area and can go to communicative and helpful dealerships for service near my home. Our sales agent, Kim LaPorte, was fantastic and is the only reason I have given a 2 star review. More

Unprofessional and Passive Aggressive After I told the dealership that I was an Army veteran trying to get a Porsche, they ceased communicating to me. This happened while we were in the mi After I told the dealership that I was an Army veteran trying to get a Porsche, they ceased communicating to me. This happened while we were in the middle of negotiating the price of a vehicle. I don't understand people who state "Thank you for your service" while they conduct passive aggressive action against the very service member they're "thanking." More

Stay away Liars in on word - salesman has no clue on there inventory also wanted “Miami Blue” car color he says $10K on build your car website is was $2K also t Liars in on word - salesman has no clue on there inventory also wanted “Miami Blue” car color he says $10K on build your car website is was $2K also they do not understand the word “NO” I was harassed for 3 days STAY AWAY- go to the pompano dealership Very honest and straightforward More

Great experience!! I bought a Macan S last week. Alberto was my salesman. From the moment I walked into the dealership I was put at ease by the very laid back atmosphere I bought a Macan S last week. Alberto was my salesman. From the moment I walked into the dealership I was put at ease by the very laid back atmosphere. It only got better after I was introduced to Alberto. He patiently explained the inventory and then went on a test drive with me for about 30 minutes driving on the highway as well as some back roads to experience the tight handling of the car. No going around the block a few times and then back to the dealership. I ended up getting a very fair trade in price and bought a vehicle right then and there. Thanks to Alberto and the rest of the crew at Porsche West Broward for a very pleasurable experience. And, I love my car!! More

Terrible experience I went to lease a Macan and was debating between a Porsche and range a rover Velar after I try to get a better lease price in the Macan the manager co I went to lease a Macan and was debating between a Porsche and range a rover Velar after I try to get a better lease price in the Macan the manager come to the negotiation table and told me they can NOT doing better price and also he told me PORSCHE IN NOT FOR EVERYBODY and I said you know what ?? have a good day and I go to get my Velar !!!love my news car Thank you for terrible experience More

Best purchase experience to date Best purchase experience I’ve had so far. I am an easy customer with little demands and yet I’ve had some difficult purchased previously. This was not Best purchase experience I’ve had so far. I am an easy customer with little demands and yet I’ve had some difficult purchased previously. This was not one of them. Will certainly be returning for my next purchase. More

Horrible sales AND service. How's this possible? Worst dealership experience I've ever had on BOTH sales AND service. Seriously. My first visit about two years ago found me building a $160k Cayenne T Worst dealership experience I've ever had on BOTH sales AND service. Seriously. My first visit about two years ago found me building a $160k Cayenne Turbo S. Once ready to place the order, I was told "we don't discount builds." "Okay" I replied, "how much for this one on the showroom floor?" "Turbo S' are rare-- I might be able to get you a couple grand off but we usually sell these at or even ABOVE sticker." So I bought one from Champion Porsche and they took 13k off sticker. Strike 1 for Porsche of Broward. Next we come to service-- I have so far purchased an extended warranty for my '13 Turbo for around $8k, AND had to replace the gearbox for about $5k-- so they've already got me for around $13k. Yesterday I went in for an intermediate service and brake fluid flush and Mark, my advisor quoted me $1195 at his desk for the service. Thinking it was a bit high, I asked if there was a way he could bring that down a bit and then he fed me the typical "well it's 5.5 hours of service plus parts etc etc etc." I asked if they had specials-- nada. Then today when he told me to come pick up the car, he emailed me letting me know that I also needed front brakes and rotors and that would cost me $1700 and change. So now we're about $1300 in. I had to do my homework-- which honestly, I should have done from the start. I called around, and despite Mark's passionate insistence that I'd find all dealers charging comparable rates, or that they'd use bait and switch tactics, I found the opposite to be true. They, unlike, Mark, and Porsche of West Broward, were VERY upfront and offered much better pricing and even offered discounts/incentives to win my biz. I asked Mark why he doesn't have any discounts to which he replied, "oh we do, you have to go on our website and print the coupon." I asked him why when I asked earlier about the discounts he didn't offer the coupon and I SWEAR to you that his response was "it is the customer's responsibility to find their own deals. It would be impractical or impossible for me to make all of my clients aware of the possibility of discounts available," to which I was shocked to hear and just over it by this point. So I asked that the 10% discount online be applied and that I would be taking my car elsewhere for service, where BOTH the service AND the price was nice! So, in a final last ditch attempt at being a HORRIBLE person, Mark RAISED the price from $1195 to $1297, and THEN offered me the 10% discount-- off a now inflated price! WOW. I swiped my card without a care, because at this point ANY amount of money was worth it to enjoy the luxury of NEVER having to deal with this again, and I was out the door-- declined the free car wash and all. So where did I take my car you ask? Champion Motorsports in Broward. A guy named Tom there offered to take AMAZING care of me and absolutely OBLITERATED the pricing I received at Porsche of West Broward. He actually laughed when I showed him the service write up and said "I wish you would have called me prior to doing your intermediate service." Yes Tom, me too. One last thing to make mention of--- I live less than 2 minutes from Porsche of West Broward, and about 30-45 minutes from Champion. I guess GREAT customer service, straight and honest talk, ethical business practice, and a good price for continual/ loyal/ repeat biz is worth the drive. For me at least it is. Thanks for listening. More

5 Stars Porsche West Broward Amazing experience at Porsche West Broward on a new Porsche car. Everyone especially my salesperson Alberto Acosta were fantastic. Alberto is a true p Amazing experience at Porsche West Broward on a new Porsche car. Everyone especially my salesperson Alberto Acosta were fantastic. Alberto is a true professional who took the time to make sure everything was perfect. Will continue to buy from them in the future. More

Mi mejor experiencia comprando carro Mi experiencia comenzó cuando un vendedor (Alberto Acosta) me llamo ya que encontro una llamada perdida mia, ya que no abren los Domingos, para pregun Mi experiencia comenzó cuando un vendedor (Alberto Acosta) me llamo ya que encontro una llamada perdida mia, ya que no abren los Domingos, para preguntarme que se me ofrecía. Asi que le dije que estaba interesado en un carro que vi en la pagina web y el me invito al dealership para manejarlo. Alli empezo la mejor experiencia que he tenido comprando un carro ya que Alberto fue sumamente profesional sin ejercer ningun tipo de presion y respondio muy claramente a todas mis preguntas. Su conocimiento del producto, su paciencia para escuchar mis dudas y comentarios y su habilidad para entender lo que yo queria hizo de esta mi mejor experiencia comprando carro. Valga decir este es mi tercer Porsche!! Mil gracias Alberto!!! More

GL550 Hiding from MR. WITT I reside in Indianapolis IN and last month I purchased a wonderful GL550 from Alex (Salesmen) Great guy really took care of the sale. Thank you Alex. I reside in Indianapolis IN and last month I purchased a wonderful GL550 from Alex (Salesmen) Great guy really took care of the sale. Thank you Alex. Closing the deal with the finance department was another thing all in itself. I wrote a pre-approved check from my bank. The car was delivered to Indianapolis. Daily I had to call the Store for them to send the Bank/Load paper work to close the load and it did not happen for two (2) WEEKS. Manny the manger continued to tell me that the paperwork was faxed over and my bank was stating nothing was send (LAIR), several days went by and I called to talk to another manager and I got Ryan...(LOST) he jumped on the same page with the others that the paperwork was faxed when really it was not. Finally three (3) WEEKS in Ryan decided to get the paperwork and Fax it himself, (WALLA) the paperwork was sent while I was on the phone. Ryan stated he was going to follow up on why the paperwork was not sent and came back with an excuse, (they were holding the paperwork waiting to verify the title work (BULL CRAP) the load and the title work are two separate issues. NEXT Ryan stated he mailed the title to my lean holder USAA they aid they never got the title...while I was waiting to get the vehicle registered, Ryan and Latif the Finance person continued to state the sent the paperwork but Never did. I started asking to speak to Mr. WITT and NO ONE Seems to know how to contact him from that store. I got Irate with them and suddenly they were OVERNIGHTING the title work to my DMV, the same paperwork they said that was already send to my bank, (NOT). the paperwork arrived to my DMV as stated Sat a month after I purchased the vehicle and none of the dollar amounts matched. I was able to reach Carlie from the dealership and was able to explain the paper work and I got the vehicle registered. While sitting in the DMV for Hours I started reading and counting the number on the paperwork and noticed they charged me for some items that were not used like FL registration and EFT paperwork filing that was overnighted so Ryan was able to refund those funds. All in All this is very Poor for a dealership of this Caliber. to carry the name PORSCHE this TOTALLY UNSAT! and THEY STILL WILL NOT GET ME MR. WITTS CONTACT INFO. for the life of me I don't understand why No one there wants me to speak to Mr. Witt. So Sir, If you read these PLEASE contact me Clark Stonewall from Indianapolis IN. Buyer beware Porsche West Broward, I welcome your response. PLEASE and CC Mr. Witt with your response as well. More