Porsche Stevens Creek
Santa Clara, CA
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155 Reviews of Porsche Stevens Creek
Had a fantastic experience with this dealership! Tony Lam, specifically, went out of his way to make sure the process of purchasing our vehicle went smoothly and that we left 110% satisfied. The veh Tony Lam, specifically, went out of his way to make sure the process of purchasing our vehicle went smoothly and that we left 110% satisfied. The vehicle purchased was a CPO with minor exterior and interior paint flaws, of which Tony paid out-of-pocket to repair prior to taking the vehicle home. Being an electric vehicle with an older charger, he also purchased us a new home charger for our garage! Completely unexpected but beyond appreciative! Tony is a true professional that indeed goes the extra mile in customer care to ensure a satisfied client. I highly recommend Tony and Stevens Creek Porsche if you’re looking to purchase a new vehicle. More
Highly recommend buying from this dealership if you are looking for a new or used Porsche. Had the pleasure to work with Kris Yu and Tammy Kim. I was talking with Tammy in helping me look for a certain use looking for a new or used Porsche. Had the pleasure to work with Kris Yu and Tammy Kim. I was talking with Tammy in helping me look for a certain used 911 but since I had so many questions about the vehicle, she introduced me to Kris who then answered all my questions. He was very knowledgeable and fun to talk to just about cars in general and ended up purchasing the higher model with a better deal. Couldn’t be happier with the service and vehicle. More
Tony Cadinale did a wonderful job guiding us in the process of buying our Cayenne. He was very professional and showed great attention to details. process of buying our Cayenne. He was very professional and showed great attention to details. More
Great sales experience with Kris & Tammy. Quick, efficient, and courteous. Entire process was positive - other than having challenges with the payment portal. Quick, efficient, and courteous. Entire process was positive - other than having challenges with the payment portal. More
Excellent service. Efficient, straight to the point. Good pricing for value and very good explanation on car capabilities. Planning to go back when getting next car! Efficient, straight to the point. Good pricing for value and very good explanation on car capabilities. Planning to go back when getting next car! More
Title: Service incident exposed escalation and communication gaps In early March, I delivered my Porsche Cayenne Hybrid to Stevens Creek Porsche for service. While in the dealership’s custody, th communication gaps In early March, I delivered my Porsche Cayenne Hybrid to Stevens Creek Porsche for service. While in the dealership’s custody, the vehicle was involved in a significant on-site collision, resulting in extensive front-end damage. At the time, the vehicle had approximately 29,000 miles and was in excellent condition. The dealership explained that another Porsche Cayenne driven by a technician struck my vehicle. Regardless of the cause, the primary concern was the handling of the incident. Communication was inconsistent, and no clear decision was communicated regarding repair versus total loss. Progress updates generally required repeated in-person visits. The insurance valuation process extended over several months. The initial assessment did not include the vehicle’s full factory configuration of approximately $40,000 in options, and additional documentation and follow-up were required before a settlement was ultimately accepted. This experience suggests that while routine service interactions may be adequate, more serious situations reveal shortcomings in escalation, communication, and customer engagement. More

