Porsche South Shore - Service Center

Waited over a month for a service appointment with a loaner when I got there I was left standing there. I walked up to an advisor Kevin Guo that advised me that my extended warranty was trash. He then p loaner when I got there I was left standing there. I walked up to an advisor Kevin Guo that advised me that my extended warranty was trash. He then proceeded to tell me they don’t have a loaner. I drove all the way down to the dealer to find this out. He told me he would have a driver drop off the loaner that evening. I got a call advising me someone would drop off the car the following day. It’s been three days no loaner and have heard nothing from Kevin @southshoreporsche. Some dealership. More

This is service related. I only purchase slightly used and CPO. I bought my first Porsche 718 and since I live 5 minutes from this dealer I use them for service. Absolutely the best service!!! I’ve also and CPO. I bought my first Porsche 718 and since I live 5 minutes from this dealer I use them for service. Absolutely the best service!!! I’ve also had Audi A5/ and TTs purchased from a local dealer and their service is very good (this was pre covid so they have sandwiches and snacks) but Porsche South Shore blows them away. Even prior to purchasing my 718 I would call the service and they would give me the real deal of what’s left on warranty. I didn’t know my Cayman was CPO Bc the BMW dealer had no idea. Porsche south shore informed me I was set for the next 4 years fully covered (definitely scored on the car didn’t pay CPO prices). I’m short I need AWD and an SUV as I know longer get a company car so I am going with a 2018 Macan GTS and sure I’ll be using their service. I pretty much complained about everything on the car so they would give it a solid look over. They knew exactly what I was doing and still looked everything over with a Macan S as my loaner for a week. I was also at the date to have Porsche service but not at the 15k miles. They were not pushy trying to sell me on doing it right away. This was my toy car. Maybe I put 300 miles on it a year so I was okay waiting till it hit 15k. No issues at all. This experience made me say I’ll never drive anything but a Porsche and the reason I’ll go with the Macan over the Range Sport More

Spent nearly 2700 as labor charge to replace a vacuum pump, air cleaner cartridge and annual service (oil change, filter change and drain clean). Total came around $4100. Is this normal?????????? Ev pump, air cleaner cartridge and annual service (oil change, filter change and drain clean). Total came around $4100. Is this normal?????????? Even if you pay $300 per hour to do this service should have spent at-least 9 hours!!! and the most funniest part after charging this much they didn't even clean water drain under the hood. More

AMAZING service experience! Chris Conrad provides clear and prompt communication. Always gets the jobs done on time! Highly recommended. Thanks for everything as usual Chris yo Chris Conrad provides clear and prompt communication. Always gets the jobs done on time! Highly recommended. Thanks for everything as usual Chris you're the best! Tamatha Carbone More

What a pleasure I can not express just how friendly and warm ALL the employees are! Everyone who came within speaking distance of me had something pleasant to say. On I can not express just how friendly and warm ALL the employees are! Everyone who came within speaking distance of me had something pleasant to say. One employee asked me how the book I was reading was. This led to a brief conversation and he told me of a book he just finished. This man, then went out and printed the review of the book for me and brought it to me. If that is not enough p More

Satisfied Customer Thanks, To Norman Ryder And Chris Conrad who were professional and courteous in addressing issues with the repair of a damaged rim on my panamera 4.O Thanks, To Norman Ryder And Chris Conrad who were professional and courteous in addressing issues with the repair of a damaged rim on my panamera 4.One can see they're committed to customer satisfaction and a credit to Porsche of Southshore. Lou C Massapequa Park More

excellent service experience I had a mild emergency when my 2011 Cayenne started to leak water into the passenger compartment. When I called Norman, the service manager and expla I had a mild emergency when my 2011 Cayenne started to leak water into the passenger compartment. When I called Norman, the service manager and explained the issue, he did everything he could to get my car in the same day to have it looked at as soon as possible. When all was said and done, I had my car back the next day good as new. The best part, however, was that did not charge me for the repair, despite my car being off warranty ! I have to say, every experience I have had with the South Shore Porsche service department has be great. More