Porsche Silver Spring - Service Center

I took my 2006 Porsche Cayman S to Tischer for Brake service due to another Porsche dealer damaging my braking system. I usually take my car to Tischer but I no longer worked in the area so took it to P service due to another Porsche dealer damaging my braking system. I usually take my car to Tischer but I no longer worked in the area so took it to Porsche of Arlington which I will NEVER do again. I brought it to Arlington for the 20,000 mile service, even though I only had 14,000 miles on her. The service included a brake flush of the system. After pulling out of the dealer lot i could not stop the car and had to pump the brakes and pull the E-Brake to get the car to stop. I almost rear ended a car in front of me. I turned around and made it back to the dealer to inform them of the problem. The technician took it out for a test drive but could not figure out why the braking system would not work. They wanted to charge me for a few hours of diagnosis to figure out the problem even though it did not have this problem when I brought the car in. My car is under warranty and I asked why it would not be covered, I was told the labor/ diagnosis time is not covered. I was surprised the dealer (Porsche of Arlington) let me leave the lot without such an important safety device in working order. Very upset I called the dealer which I usually take my car to, Tischer. I explained the problem to Casey Parkin who I was transferred to. It was not his department but he went out of his way to listen and help me to get an appointment the same day. I received a call back from Raymond Pollard to verify the situation and had me explain the problem in depth with one of the technicians, Mike Cohen. I brought the car in right away and was greeted by Jessica Lewis. I was given a 2008 boxster as a loaner and went on my way. The next day I was called the next day by Raymond Pollard who informed me of what was done and it was covered under warranty. I returned on a saturday to pick up my car which was vacuumed and washed. Extremely satisfied I drove off. Even though Tischer is not as close for me to visit, I will not take my Audi or Porsche to any other dealer. I highly recommend the professional excellent service from Tischer, I wish all dealers had the level of service that Tischer has. More

I have been a client of this deaership for 10 years, for both sales and services. I have purchased 3 Porsches and all have been solely serviced at Tischer. The quality of the Sales and Service staff is seco both sales and services. I have purchased 3 Porsches and all have been solely serviced at Tischer. The quality of the Sales and Service staff is second to none in friendliness, support, product knowledge and caring for your needs. They known me by my first name and by my "nick" name ! I have partied with them and shared stories. In short they become a part of your family. Tom, the head of Porsche Service goes well beyond to please and care for your needs, Porsche and even my wife's Audi. He is top shelf. Chaz, the Sales manager always has the latest in Porsche news and always is there to greet me when I walk into the showroom, to just hi!! Very Porfessional and never , " pushy". Jay, the lead sales associate, is a good friend and we often talk more about life than Porsche, that is how pleasant it is to be in his company, He knows his Porsche stuff too, and is both prudent and direct when you need answers. All in all a top quality dealership, that deserves priase for its true customer support and for its caring for their needs, in a very relaxed and professional manner More

I just got my new and frist Porsche 911 from another dealer in Virginia had a bad time there and will not return. The check engine light came on in the middle of a drive.I pulled into Tischer with no ap dealer in Virginia had a bad time there and will not return. The check engine light came on in the middle of a drive.I pulled into Tischer with no apointment and the service manager got one of his top techs to give it a quick look. It turns out I did not tighen the gas cap properly and Mike reset the light than took the time to answer all my questions about the car a good 45 minutes of his time.They did not even charge me and Mike did not want to take a tip.He said it is all just part of his job and he was glad he could help. I now will only take my car to Mike for service and Tischer for my Porsche needs. A frist class dealer. More