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Porsche Rocklin - Service Center

Rocklin, CA

4.8
119 Reviews

119 Reviews of Porsche Rocklin - Service Center

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July 01, 2023

Louie DeBelle Is the main reason l take both of my Porsches to Rocklin Porsche. I feel like he is always looking out for me. More

by STKDIVER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nancy Coburn
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Louie DeBelle
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Jul 20, 2023 -

Porsche Rocklin responded

We appreciate you letting us know that Louie is one of the main reasons your trust our team with your Porsche vehicles. He is truly and all-star on our Rocklin staff and we will make sure that he sees your review.

July 01, 2023

Exceptional service, as always. Everyone involved did a fantastic job. Thanks again. Will always return. More

by RERUNRANCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Reemts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David, Jose....
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Jul 26, 2023 -

Porsche Rocklin responded

This is what we love to hear. We cannot thank you enough for your continued trust and support.

July 01, 2023

Great communication from the service desk. Car was finished on time. Will continue to have my vehicle service by the team at Porsche Rocklin More

by MSAMOULIAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nancy Coburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Cristian, Jerry Barsotti, Dylan Bell
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Jul 07, 2023 -

Porsche Rocklin responded

Thank you for your continued trust and support. We look forward to your next service visit.

July 01, 2023

Very happy with Jimmy Singh service, he is patience and provided good service! Thank you for my first experience with Porsch More

by MWONG3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Singh
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Jul 20, 2023 -

Porsche Rocklin responded

We're happy to hear that Jimmy made your first experience with Porsche Rocklin such a positive one. See you for your next service.

June 30, 2023

Excellent Service and always a friendly staff at the counter. The place is always clean and up to date. More

by silas5410
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
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Jul 26, 2023 -

Porsche Rocklin responded

Thank you for your kind words, Silas. Our team will be here for you in Rocklin whenever you need us next.

June 30, 2023

Service staff are professional, attentive, and communicative. They are very thorough in their exam both before and after service. A major issue came up during servicing our vehicle and Jose and More

by hkaiser_2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Dominguez, Larry Reuter, Dylan Bell
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Jul 12, 2023 -

Porsche Rocklin responded

Thank you for taking the time to walk us through your recent service visit. I'm glad to know that Jose and Larry were able to get ahead of the issue that arose during your service and make sure you were informed. If any other questions or concerns come up along the way, please do not hesitate to reach out to me at 916-625-8300 or mjmeyer@niello.com. Thank you, Mark Meyer, General Manager

Jul 13, 2023 -

hkaiser_2000 responded

Mark, thanks for taking the time to read my survey. Jose and Larry continue to take care of us. Jose is even texting me when out on PTO. For your benefit, I have heard from several friends who have visited your showroom that they were "put off" by the reception received and interactions with sales staff. Dylan has been great for me once the relationship was established.

June 30, 2023

As always, an exceptional experience with courteous, professional and efficient staff, who address my concerns. After 17 years having my 911 serviced at Porsche Rocklin I am somewhat spoiled. My since More

by lbwtorres
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Dominguez in service
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Jul 26, 2023 -

Porsche Rocklin responded

Thank you for your continued trust and support, it means so much to our team here in Rocklin. We look forward to serving you and your 911 for years to come.

June 30, 2023

This dealership always goes the extra mile for me, couldn't be happier coming here More

by AL2239
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
louie debelle
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Jul 26, 2023 -

Porsche Rocklin responded

So wonderful to know that our Rocklin team always goes the extra mile for you, Al. Thank you for choosing Porsche Rocklin.

June 30, 2023

Louie and the team did an outstanding job with my Porsche, got me in and out the same day. Wash and vacuum was a nice touch. Definitely recommend Niello Porsche, and Louie! More

by FIVEX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Louie Debelle
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Jul 07, 2023 -

Porsche Rocklin responded

Thank you for taking the time to share some details about your recent service visit. We're glad to hear that Louie and the rest of our team did an outstanding job. We appreciate the recommendation and look forward to working with you in the future.

June 30, 2023

Always receive excellent service at Porsche Rocklin. My service advisor (Melissa) goes the extra mile to make sure my car gets what it needs, and sometimes even beyond that! More

by MIBO888
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Melissa van Zandt
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Jul 07, 2023 -

Porsche Rocklin responded

It's wonderful to know that you always receive such excellent service from our team. We will make sure to pass your special thanks along to Melissa. We are truly lucky to have her on our team here in Rocklin.

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