Porsche Riverside - Service Center

I took my Porsche into this dealership for the first time and was very very impressed. Henry Quezada was my service advisor and he was wonderful. He returned phone calls, was pleasant to interact with and and was very very impressed. Henry Quezada was my service advisor and he was wonderful. He returned phone calls, was pleasant to interact with and very very helpful. I highly recommend Porsche Riverside. They were great to me and the facility is immaculate. Thanks again! More

I enjoyed working again with Henry Quezada as a service adviser for my Taycan GTS. Henry was excellent at coordinating all aspects of the service, including finding answers to my specific questions from th adviser for my Taycan GTS. Henry was excellent at coordinating all aspects of the service, including finding answers to my specific questions from the technical team. Although Riverside Porsche is further from my home than other Porsche service facilities, I have found Henry Quezada and his technical team to be excellent in all respects and worth the extra drive time. I highly recommend Henry and his technical team at Riverside Porsche. More

Recently had routine service on my Porsche at Porsche Riverside. Time and time again we experience nothing but excellent service from Henry, our advisor. He is a true professional. Riverside. Time and time again we experience nothing but excellent service from Henry, our advisor. He is a true professional. More

Henry Quezada was our service advisor and as always was extremely helpful in taking care of our vehicle. We have been bringing our cars to Porsche Riverside for over 20 years and Henry has always been out extremely helpful in taking care of our vehicle. We have been bringing our cars to Porsche Riverside for over 20 years and Henry has always been outstanding in taking care of our needs More

Beware beware of service department and service manager Dan Tow! This service manager DAN TOW will do everything he can in order to NOT make a WARRANTY repair. I am utterly shocked at the consistently T Dan Tow! This service manager DAN TOW will do everything he can in order to NOT make a WARRANTY repair. I am utterly shocked at the consistently TERRIBLE EXPERIENCE I have had at the Porsche Riverside service center. Specifically with the SERVICE MANAGER Dan Tow. I chose this service center specifically due their 4.8/5 online rating. Photo evidence of the entire experience is attached below. I cannot believe how NEGATIVE this experience has been. I have now had to make FOUR SEPARATE 100 mile TRIPS in order to try and get this issue repair: Within 100 miles of purchasing this car with an original 20 miles on the dashboard an array of warning lights appears stating multiple malfunctions and failures such as: A) protective occupant protection unavailable B) adaptive cruise control not available C) assistance systems defective D) active lane keeping not available and service required I have had to make multiple trips where they supposedly repair these items and within a few days the notification lights come on. After the 2nd attempt I purchased a dummy belt buckle to try and get the seat belt notification to stop as after setting and unsetting a few times it would eventually stop. On the 3rd or 4th attempt for repair they then told me it was my causing due to the dummy belt buckle. Clearly this was the easy way out for them in order to not have to make repairs and not Despite it not being there on the first 2 repair attempts and the service advisor confirming that the was not the cause of the issue. I consistently tested and issue would still arise without the dummy buckled in. I repeatedly told them that and despite that they continue to try and blame it on that. Andre the service advisor corroborated what i stated as he himself witnessed the issue as I sent multiple videos and photos showing the issue arising on multiple different occasions. The issue once again has appeared and they have not made any attempt to repair. It is clear that this service center is doing everything they can to not make warranty repairs. It seems they are doing everything they can to avoid doing any type of warranty work as more than likely the revenue generated from that is not equivalent to their normal out of warranty repairs. In ADDITION, after every single drop off, they would not look at the car until days later despite me mentioning speed of repair was significant to me. After having to make multiple trips due their incompetency with the repair, I would at bare minimum expect to be given priority but clearly the manager Dan did not care and gave minimal important to this issue. This is utterly embarrassing, can’t even drive the car as the seat belt blinker continuously makes noise despite me wearing the actual seat belt and my passengers can clearly notice it and have questioned how could a new car already be having issues. I am still in disbelief that the type of TREATMENT and experience I was given by a brand a reputable as Porsche. I am completely disappointed at the utter disregard for these issues from upper management DAN at Porsche Riverside. The only POSITIVE note I have is for the sales team, specifically Erick the manager, Sherman and service ADVISOR Andre. These guys were absolutely phenomenal to work with. After multiple experiences with brands like Mercedes, BMW and Maserati, they are by far the absolute best sales and customer service experience I have had to date. It is clear that is is because of these gentleman that this dealership is thriving. I will definitely refer every single interested party I know as these gentleman will surely get me positive feedback and rapport from anyone I send over. As for service, I will make sure to let everyone know to RUN THE OTHER WAY unless they are prepared to waste countless hours and experience terrible treatment. Evidence will be submitted to consumer investigation department at ABC 7 LA, KVCR, and Riverside county. More

Andre was great to work with, I cannot recommend him enough. His attention and Responsiveness is unmatched. He genuinely goes above and beyond for his clients. By far one of the best service reps I hav enough. His attention and Responsiveness is unmatched. He genuinely goes above and beyond for his clients. By far one of the best service reps I have gotten the opportunity to work with and I look forward to continue working with him. More

Riverside Porsche is fabulous! I bought my car here and take it for service here. I live in OC and it is WELL worth the drive, trust me. I’ve tried the oc porsche, do not waste you I bought my car here and take it for service here. I live in OC and it is WELL worth the drive, trust me. I’ve tried the oc porsche, do not waste your time! Henry in service department was amazing, knowledgeable as always!! 10/10 service always! Didn’t stop until they completely fixed a minor, but tricky, wiring issue. Thank you, Henry!!!! More

Great service and excellent communication. They provided a loaner without any hassle. Andre, the service advisor was excellent. They provided a loaner without any hassle. Andre, the service advisor was excellent. More

Outstanding service. Thank you William Barbarro for taking care of my car. I only gave it 4 star because of the maintenance fee is getting really expensive. Other than th Thank you William Barbarro for taking care of my car. I only gave it 4 star because of the maintenance fee is getting really expensive. Other than that, William took care of me. Got me in a loaner which I enjoyed driving. My car was running well when I received it. More