Porsche River Oaks - Service Center

Great response to handle unscheduled services! Damaged a tire, had the vehicle towed to dealer. Replaced both rear tires (which were in stock-couldn't find anywhere else!), and worked in an overdue Damaged a tire, had the vehicle towed to dealer. Replaced both rear tires (which were in stock-couldn't find anywhere else!), and worked in an overdue oil change while I waited. I've used them before and if I could have scheduled ahead of time, they would have had a loaner available. More

Service Experience; knowledgeable, prompt and friendly Chase Baxter and Henry Yeung are both exceptional service representatives. I have dealt with them both on several occasions and they treat me and my 2 Chase Baxter and Henry Yeung are both exceptional service representatives. I have dealt with them both on several occasions and they treat me and my 2000 Boxster like I owned the most expensive car they service. The are both a terrific face for the dealership and I know management must be thrilled to have them. More

Awesome first service experience Henry Yeung was diligent and responsive and handled all of my needs. Car was ready when I arrived and he is the best. I will definitely request him Henry Yeung was diligent and responsive and handled all of my needs. Car was ready when I arrived and he is the best. I will definitely request him again! More

judge Isaac was great and answered all of my questions... and gave me additional information that I found to be very helpful. I don't have any additional in Isaac was great and answered all of my questions... and gave me additional information that I found to be very helpful. I don't have any additional info. More

20,000 service, tire replacement, weather strip replacement My experience justified the travel of about 15 miles each way. Professional service team that delivered trust, competency, and represented my interest My experience justified the travel of about 15 miles each way. Professional service team that delivered trust, competency, and represented my interests well (finding insurance coverage for needed work). The shuttle service, especially, Mr. Nelson Rubio, is awesome! Clean car, on time with clear communications about pick up and drop schedules. Very personal and friendly service. My appreciation for work done well. More

1st Time I had previously heard stories about this dealership, but let me tell you, I found them absolutely great. I have used another dealer North of Houst I had previously heard stories about this dealership, but let me tell you, I found them absolutely great. I have used another dealer North of Houston since purchasing my car, due to "stories" about Momentum, and quite honestly, Porsche North did nice work, had "nice" service, but never had parts in inventory, and I had to make multiple trips. In other words, it was not exemplary. I had an incident, and needed to utilize the closest dealership. From the moment I arrived, the Service Manager, Jeff Pollard, took great care. Welcoming, getting necessary information, and telling me when I would be contacted. His service member, Henry Yeung, contacted me before Jeff told me he would, gave me the analysis, and options, and handled everything in a timely manner. He followed up with calls and emails. I will return, and test them again, but as a first experience, this is what service should be like, it was even better than Lexus (when Lexus use to provide exceptional service). Kudos to Jeff and his staff. More

Had an aftermarket spoiler installed. There was a little complication, but they pulled through and got me out same day. Didn't mind the wait. Nice lounge area. complication, but they pulled through and got me out same day. Didn't mind the wait. Nice lounge area. More

There is no better feeling of accomplishment than taking an auto in for service and having the car returned feeling as 'tight' as a 'first drive off the lot' vehicle. The experience is enhanced when the ser an auto in for service and having the car returned feeling as 'tight' as a 'first drive off the lot' vehicle. The experience is enhanced when the service people are as friendly and courteous as Richard was. Thanks for enhancing the experience I have come to enjoy driving a Porche More

This repair was recall item. I am inpressed with a recall that is performance rated versus being the standard safety recall. All the timing and work wenr well Norman McDaniel recall that is performance rated versus being the standard safety recall. All the timing and work wenr well Norman McDaniel More

Excellent experience. Thanks for always going the extra mile to resolve a problem. Will definitely use the dealership again for service and or a new car. mile to resolve a problem. Will definitely use the dealership again for service and or a new car. More