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68 Reviews of Porsche River Oaks - Service Center
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August 04, 2020
Very disappointing I stopped by yesterday and was told that my car could not be serviced and that I had to wait 30 minutes for a lift to go back to my house. So I took b I stopped by yesterday and was told that my car could not be serviced and that I had to wait 30 minutes for a lift to go back to my house. So I took back my car with the comment that I had to come the next day at 9h00 and everything will be completed by 10h30. At 10h44 I got a message that my car had been diagnosed ( I guess that I was put back after other customers ) and I approved the charge and that the work will be completed asap . I waited till 12h30 and I was told that there was some delay and it will be till 1h30. I finally picked my car unwashed at 1h10 with 1050 $ less in my pocket. I am disappointed that it is almost impossible to reach someone at this shop and that commitments to the customer are not honored. I am in a phase to buy a new car and the new dealer is promising a loaner each time my car is dropped at the garage and a car wash as many times as I want More
by michel_daumerie
Employees Worked With
I don't know any employee s I was dealing with
June 14, 2020
Very good service and great customer service. Waited 2 hours for my first service. I requested for a shuttle service or a loaner car but they don’t have both service at that time. Shawn and Philip did a g hours for my first service. I requested for a shuttle service or a loaner car but they don’t have both service at that time. Shawn and Philip did a great job and one sales man (I don’t know his name in the front desk)describes about the new cayenne coupe! He answered my questions about the new 911. 👍 More
by Texas
Employees Worked With
Shawn/ Philip
June 08, 2020
Momentum Porsche did a great job servicing my Porsche. Service was on time, and for the price quoted. Phillip Pham, Service Advisor, was very helpful. Service was on time, and for the price quoted. Phillip Pham, Service Advisor, was very helpful. More
by Porsche service
Employees Worked With
Phillip Phan
April 22, 2020
way to go Momentum Porsche Hello I would like to say that every time I come to this dealership everyone is so nice and friendly, eager to help with what ever problem you are hav Hello I would like to say that every time I come to this dealership everyone is so nice and friendly, eager to help with what ever problem you are having with your vechicle More
by lorettapluey
Employees Worked With
Henry Yeung
June 16, 2017
Fantastic Service Of all of the service advisors I've worked with in my family's lifetime of BMW's, Mercedes, Lexus and the rest, Henry is the best! Of all of the service advisors I've worked with in my family's lifetime of BMW's, Mercedes, Lexus and the rest, Henry is the best! More
by Dn
Employees Worked With
Henry Yeung
June 10, 2017
Customer dervice Poor service did not communicate with us on updates of parts service completion time The worst service I have air ever experience ever find another s Poor service did not communicate with us on updates of parts service completion time The worst service I have air ever experience ever find another service center More
by Smith
Employees Worked With
Jeff Pollard, Brandon Morris, Henry Yeung
June 08, 2017
Cayenne Diesel platinum edition Greatly educated and pleasant service advisors. Highly recommended. Your Porsche must be serviced at Momentum Porsche. Ask for Henry, Chase or Brando Greatly educated and pleasant service advisors. Highly recommended. Your Porsche must be serviced at Momentum Porsche. Ask for Henry, Chase or Brandon, these guys rule, they know their Porsches. More
by JP CARRILLO
Employees Worked With
Chase Baxter, Henry Yeung, Brandon Hintz
June 07, 2017
Tech inspection I stopped in for a tech inspection. Brake fluid needed to be replace and I needed new wiper blades. All got done quickly and I was back going about my I stopped in for a tech inspection. Brake fluid needed to be replace and I needed new wiper blades. All got done quickly and I was back going about my business in about 30 minutes. Brandon HIntz, thank you for looking after this. More
by jcwillr
Employees Worked With
Brandon Hintz
May 24, 2017
Excellent service with complete explanation of the repair Henry is always straightforward and explains the expected repair along with timeline. This repair and additional service was completed very quickly.. Henry is always straightforward and explains the expected repair along with timeline. This repair and additional service was completed very quickly.. I recommend Henry for a service advisor. More
by Mike9988
Employees Worked With
Henry Yeung
May 17, 2017
excellent service When dealing with the service department you want someone e that will call you back and keep you posted on the status of your car. Henry does that, he When dealing with the service department you want someone e that will call you back and keep you posted on the status of your car. Henry does that, he always returns the call, and keeps you posted. I don't have to worry about following up. He is great!!! More
by Jmonty
Employees Worked With
Henry Yeung
