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Porsche Princeton - Service Center

Lawrenceville, NJ

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240 Reviews

240 Reviews of Porsche Princeton - Service Center

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July 26, 2019

Great service experience on 911 Tire repair. Brett Tokar was great to deal with on my 911 tire repair. Also on the phone before I came in he was very knowledgeable with recommendations as far as More

by larry911
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Eng, Brett Tokar
June 22, 2019

Cayenne Speaker not working- Exceptional Service Experience My 2018 Cayenne had an issue of speakers not working. Knowing that a loaner wasn't available, I went in to the service center assuming it to be a nigh More

by Nikhil961
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt, Shawn & Melissa, Shawn Walsh
June 15, 2019

Always superior service at a reasonable price Always enjoy shooting the breeze with Brett, learning new things about the brand. Service, as always, is accomplished well. Will return as needed!! More

by Larrytrk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brett Tokar
April 24, 2019

Defective Work during service visit I brought my 2002 Boxster S to their service department for a diagnostic service. The original problem was to determine why the rear speaker was not p More

by Gary
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Shawn Walsh, John Simoes
May 15, 2019 -

Porsche Princeton responded

Customer came in on 4/19/2019 with a 2002 Boxster S for the diagnosis of two complaints. 1. Speaker bar behind headrest is cutting out and has static. 2. Cup holder is jammed and will not operate. The first complaint was diagnosed right at the sound bar by the connector. Faulty sound bar needs to be replaced. The second concern was diagnosed right at the center dash area. Cup holder broken and needs replacement. The following day the customer called and accused the dealership for the emblem on the front hood coming loose and off the car on the way home. The Dealership never did anything in front of the car nor did we touch the hood. Since both the customer and the vehicle had never been here before and there is no history with our dealership, decided to run a Carfax only to see that vehicle had been at another dealership in north jersey prior and there was also an accident reported to the front of the vehicle. So I wonder if the collision repair to the front of the vehicle could have had an influence on the emblem in the front of the vehicle on the hood. The Dealership called the customer and to explain that we did not touch the front of the car and could not be responsible for the emblem coming loose.

May 15, 2019 -

Gary responded

I feel it is necessary to respond to the dealer's response.The accident the dealer is referring to was repaired in October of 2018. I had been driving the car since and I did not have any issues with the emblem. All dealers check the condition of the vehicle prior to writing the service ticket and note any issues on the ticket. I am sure they would have noted it if the emblem was missing or coming loose. It is odd that it happened right after I brought the vehicle to this dealership and did not happen when I took the vehicle to the other dealership in North Jersey. I brought the car here because they quoted me a lower diagnostic fee than the other dealership. To add further, when I brought the issue to the attention of this dealership, they not only did not want to address the issue, but quoted me a price of $170 for the emblem. I found the same part on the internet for $70. This obviously means that their cost would be less than $70. They could have offered to replace it for a reduced price as a good will gesture.

April 05, 2019

Service for my 2017 Macan Great job. Seamless pickup and delivery of my vehicle. Scheduling was a breeze. Very supportive follow up from all staff that I engaged with. Thanks More

by Philly porsche guy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brett Tokar , Shawn Walsh
March 06, 2019

Interim Service for my 2011 Cayenne from the time I got my appointment and I picked up my serviced car was a breeze. extremely professional and good service from brett tokar who not only More

by robbyp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brett Tokar
February 14, 2019

Recent Service for Window jammed Princeton Porsche was responsive and provided good service. They repaired the window which was in warranty, cleaned and washed my car and also tried t More

by Nandu
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Walsh
February 12, 2019

Service, response, transparency, price Very good and professional service. Good communication and update on service status. Nice loaner car and reasonable pricing (is still a Porsche..). Pa More

by P997
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Black
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn Walsh, Andrew Canepari
February 07, 2019

Over two decades of great service I have purchased and serviced over 20 various Porsche models with Porsche Princeton for 2 decades plus. The personnel sometimes change but the attent More

by FDP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brett Tokar , Shawn Walsh
February 02, 2019

Brett is a great service manager Brett provided exceptional service and ensured the car was in perfect condition. Is very patient and does not hesitate to take multiple calls and ans More

by Swanand
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brett Tokar