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240 Reviews of Porsche Princeton - Service Center
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December 05, 2014
Responsive repair when AAA towed my car to them. Flat tire and rim damage handled quickly and professionally. I added an oil change, all new tires, a few nagging problems that needed to be repaired - Flat tire and rim damage handled quickly and professionally. I added an oil change, all new tires, a few nagging problems that needed to be repaired - all with a smile and a fast response. Sandy took care of me and kept me updated along the repair process. I will be back for preventive. More
by tenhagen
Employees Worked With
Sandy, Ralph
Helpful December 18, 2013
All was great!...everyone was very courteous and very expedient!....a complete pleasant experience. All the employees at the dealership were very informative and helpful. I will be glad to come to Pri expedient!....a complete pleasant experience. All the employees at the dealership were very informative and helpful. I will be glad to come to Princeton Porsche for service for my 25,000 mile checkup. More
by LISAWALDMAN
December 07, 2013
I am rating my service experience as highlyas possible, not because there was a complicated mechanical problem (there wasn't) but because it was just a periodic visit for an oil change. The degree of coop not because there was a complicated mechanical problem (there wasn't) but because it was just a periodic visit for an oil change. The degree of cooperation that was exhibited is what is promptng me to write. The dealership closed at 6 PM on a very rainy Friday night, there were numerous delays on Route 1 and I was running very late (well past 6). Another dealership might have closed but Gene stayed late for me and enabled me to return the loaner that was provided and to pick-up my car. It was a thoughtful end to an otherwise slow trip back to the dealer and I appreciated it. Edwin Leavitt-Gruberger More
by edwinlg
September 17, 2013
For our first service experience not only with a Porsche but also with this dealer, both my wife and I were very satisfied with the accommodating nature of the appointment, the speed of the service, the qua but also with this dealer, both my wife and I were very satisfied with the accommodating nature of the appointment, the speed of the service, the quality of the explanation of the service and overall experience. We will gladly return to this dealer for our future service needs. More
by jdstein11
July 31, 2013
The service at Princeton Porsche is super. Between Brian's continued contact, Gene's availability and willingness to help out whenever, and Richard's follow through...we think these guys rock! and do Brian's continued contact, Gene's availability and willingness to help out whenever, and Richard's follow through...we think these guys rock! and don't forget Mario, who is so pleasant whenever we need a ride. Laura and Tom Moran More
by lamoran
Employees Worked With
Mario!
July 29, 2013
I have had excellent experience with Princeton Porsche and Richard. They are very accommodating and explain everything in detail. Richard went out of his way on this last visit to look into a lingering and Richard. They are very accommodating and explain everything in detail. Richard went out of his way on this last visit to look into a lingering issue that I have had on my hatch release and resolved it to my complete satisfaction. He is also very knowledgeable and able to explain what they can do and why (mainly Porsche's strict service protocols) and able to recommend alternative approaches. I have also had similar friendly advice from anyone I have talked to at the dealership regarding Parts or interest in cars at the dealership. More
by vantagecg
July 27, 2013
A few years ago I went to this dealership to purchase my first Porsche. A very BAD experience. After three visits and after providing a list of desired features I felt that the sales woman didn't want my bu first Porsche. A very BAD experience. After three visits and after providing a list of desired features I felt that the sales woman didn't want my business. I return after I purchased my first 996 and was spoken to rudely. I wrote Porsche to elaborate on my perception of how this dealership was run. THAT WAS THEN AND THIS IS NOW! What a difference staffing can make to customer appreciation! GREAT EXPERIENCE!!!! Several months ago I had some mechanical issues that were outside my realm and was forced to "Drive to Workshop"! Begrudgingly I return to my least favorite Porsche Dealership. To my surprise I was greeted like a long lost family member! I was welcomed and treated better than expected concerning the hour. Mr Mahan quickly provided transportation so my day was not further complicated. I was contacted early that same morning. My issues were taken care of quickly and with the appropriate detail. The service manager, Rich, explained and answered all of my concerns. I am pleased that the Porsche representatives at Princeton Porsche understand what is important to the Porsche owners. In my opinion Time, Respect, Understanding and Trust are imperative. From the receptionist to the Service Manager and Sales Associates I felt that this is one of the best establishments in the country. Roswell Porsche sorry to say were just trumped. Also, I am pleased to say that Rich went out of his way to get me out to see the 918 in Toronto. I didn't know what I was missing and now I am hoping that one will be in my garage in the near future. More
by johnt322
July 17, 2013
Service department took care of all my needs, in a friendly and professional manner, spending personal one-on-one time with me, explaining in detail what I wanted to know. I would highly recommend th friendly and professional manner, spending personal one-on-one time with me, explaining in detail what I wanted to know. I would highly recommend this dealership to anyone. More
by craig87911
July 10, 2013
I dropped my car off for annual maintenance and they were good enough to squeeze me in the same day that I called. That was the best part of the whole experience. When my annual maintenance was completed I good enough to squeeze me in the same day that I called. That was the best part of the whole experience. When my annual maintenance was completed I was then hit with the sales pitch to fix several items which would have totaled over $1000 including $80 alone to change a wiper. One wiper would have set me back $80. I know it's Porsche but that's extremely excessive for what I can do on my own for only $20. Over $700 for tires I could buy from Tire Rack for $450. Then I was told around 4:00pm that my car would be ready in 20 minutes, but they might not have time to wash it, which is pretty standard fare at any Porsche dealer I take my car to so being told I might not get it was complimentary (and nothing is really complimentary when at a Porsche dealer really because of cost markups elsewhere). I asked if they could pick me up from work at 5:00pm since I needed a ride back to the dealer. A little annoying since I needed a ride to my office and I'm not sure how they thought I was getting back to dealer if not with a ride. I was told that 5pm was no problem and then proceeded to wait until 5:50pm before asking a co-worker leaving the building if they happened to be going in that direction to get a ride to the dealership to pick up my car. I will probably not being going back to this dealership as their poor customer service was why I did not buy my car from them in the first place. They had what I wanted on the lot but the salesman I originally spoke to several years ago wouldn't really give me the time of day nor talked any pricing on the car I was looking at. I didn't get that from any of the other local Porsche dealerships I dealt with prior to my purchase. More
by MJPereira
June 25, 2013
Mr. Richard mahan is an amazing service consultant, he has a paramount knowledge on porsche maintenance/services.He is very helpful and has always promptly assisted me.He was also able answer all my quest has a paramount knowledge on porsche maintenance/services.He is very helpful and has always promptly assisted me.He was also able answer all my questions on my panamera 4s with agility. I highly recommend him for porsche servicing and princeton porsche for your future porsche. More
by karan1
Employees Worked With
Richard Mahan
