Porsche Plano - Service Center

Blown away at the level of detail and customer service at Porsche Plano. Had a flat tire, brought the car in, they found a technician to stop what they were doing to do the repair and sent me video updates d Porsche Plano. Had a flat tire, brought the car in, they found a technician to stop what they were doing to do the repair and sent me video updates during the 1 hour process. No less than 3 employees visited with me in the waiting room to give me "in person" updates as well. I didn't even have this kind of caring from the medical staff when my kid was born! More

I love my service advisor, Tim Shaffer! They treat you like you are their only customer. They treat you like you are their only customer. More

Excellent service. Friendly staff. Facility was clean and I enjoyed my wait while my car was being serviced. Friendly staff. Facility was clean and I enjoyed my wait while my car was being serviced. More

The Plano dealership provided great service recently. I had a service issue that left me without my car for a few weeks and they got us a loaner vehicle to use during that time. I had a service issue that left me without my car for a few weeks and they got us a loaner vehicle to use during that time. More

The usual great service from your professional attentive staff. Aaron, Tim and Manny take the extra time to ensure my needs are met. I wouldn't go anywhere else; these guys are the best! staff. Aaron, Tim and Manny take the extra time to ensure my needs are met. I wouldn't go anywhere else; these guys are the best! More

Had to come in to get a FOB for a vehicle that we bought in Lubbock, called and made an appointment and let them know we were driving in from out of town. after we got to Dallas we were called and told tha in Lubbock, called and made an appointment and let them know we were driving in from out of town. after we got to Dallas we were called and told that the fob equipment was not working so, it ended up being a wasted trip. two weeks later we made an appointment and had it set for 1:00. got to the dealership a litte early and they went ahead and let us start the process of processing the fob. took about an hour to do this Partrick was our service contact and he was very nice and was sorry about the confusion 2 weeks before. so the experience turned out fine. if the future if we need service we will use you. This is the 5th Porsche we have owned have a 2013 911 and this 2020 Cayenne at the present time. will use this dealership in the future More

Easy and efficient process. Scheduled in advance, got there and the loaner was waiting for me. Patrick is great! Scheduled in advance, got there and the loaner was waiting for me. Patrick is great! More

Great service personnel. I was very satisfied with my coordinator, service and loaner. Even the online scheduler has been improved. I was very satisfied with my coordinator, service and loaner. Even the online scheduler has been improved. More

While the service staff and representative are very helpful, the waiting lounge is very poorly managed. Tea drinkers, this lounge is not for you. Snack lovers, this is not for you. There were only two helpful, the waiting lounge is very poorly managed. Tea drinkers, this lounge is not for you. Snack lovers, this is not for you. There were only two packets of pretzels available. It feels like you are in a discounted airline as far their snacks/drinks are concerned. More

Tim has been our service person for over 10 years. He has been an incredible resource. While the service is not cheap, the store has always been very professional and has delivered excellent service He has been an incredible resource. While the service is not cheap, the store has always been very professional and has delivered excellent service. He communicates well with us to keep us I the loop. More