Porsche Plano - Service Center

Excellent service from the time I dropped the car off! My car needed its 2 year maintenance service and within about an hour I was able to view a slick under-carriage video and notified of what repairs we My car needed its 2 year maintenance service and within about an hour I was able to view a slick under-carriage video and notified of what repairs were recommended. I enjoyed a nice upgrade of a Cayenne for my loaner and by the end of the day all repairs were completed as Tim predicted. My Macan was returned to me clean and shiny, and fully serviced. Porsche Plano made the service experience a seamless and easy one. I highly recommend this team for exceptional, friendly, personal care of our beloved Porsches. More

Took my car for a recalls, the loan car car ready and my car back in 3 days as promised. Excellent service from all the personnel. car back in 3 days as promised. Excellent service from all the personnel. More

Entirely unacceptable service. I scheduled an appointment to have a warranty problem fixed on a 911 I bought from this dealership. Problem started within days of purchase. Was t I scheduled an appointment to have a warranty problem fixed on a 911 I bought from this dealership. Problem started within days of purchase. Was told the day before the appointment that no technician would get to my car for a week or more. Rescheduled the appointment for a month later expressly for the purpose of making sure a technician would be available and the necessary part could be pre-ordered. After living with the problem for, at that point, nearly two months, upon dropping off the car I learned that once again no one would get to it for weeks. So I drove the barely-running beater of a loaner they gave me for two more weeks waiting for someone even to look at my car. What makes it all worse is that now, a couple weeks after I finally got my car back, the same problem is happening again and I'm going to have to go through it all once more. If I could go back in time and never have done business with Porsche Plano, I would give almost anything for that to be the case. More

The dealership is made up of the people that work there and the quality of sales and service follow up. Manny in service and Andy in sales are both professionals and experts in their areas. I bought my 911 and the quality of sales and service follow up. Manny in service and Andy in sales are both professionals and experts in their areas. I bought my 911 from Andy and I bring it to Manny for service. Outstanding operations! More

Service was fine, except for a fuel charge. I was not advised about this charge, nor did I agree to it. I was not advised about this charge, nor did I agree to it. More

Service Representative Patrick Arnold walked me through what could have been a nightmare with a third party extended warranty group. Patrick made the process seamless and my car after repairs was awesome what could have been a nightmare with a third party extended warranty group. Patrick made the process seamless and my car after repairs was awesome. More

John Gladwill is the absolute best service technician in the world. I mean that. John will always be the only person working on my cars. You guys have a gem in John. Also can't say enough great things a the world. I mean that. John will always be the only person working on my cars. You guys have a gem in John. Also can't say enough great things about Manny in the service department. Overall, Porsche Plano treats me like an honored guest every time a show up. Feels like family. More

There was a recall on the software on my Macan. I received a quick appointment to bring my automobile in. The day of service I was given a Lyft ride home instead of sitting and waiting on site. I received a quick appointment to bring my automobile in. The day of service I was given a Lyft ride home instead of sitting and waiting on site. Ryan was the Associate that handled everything. He was very kind, professional and attentive. I recommend this dealership for service. More

Serviced our 718 Cayman and it was a pleasant experience. The service department was professional and our car was done as promised. We also purchased a part which was easy and reasonably priced. The service department was professional and our car was done as promised. We also purchased a part which was easy and reasonably priced. More

Our experience at Porsche Plano was amazing! Tim Shaffer is the best service advisor because he did everything he could to make the service experience flawless and easy. He went above and beyond Tim Shaffer is the best service advisor because he did everything he could to make the service experience flawless and easy. He went above and beyond for us from setting up the loaner vehicle, keeping us informed, to ensuring our Macan was road ready. More