Porsche Plano - Service Center

I waited almost 4 weeks to get a nail in a tire fixed and the shade on the sun roof fixed. Hire more people. You must not be paying enough the shade on the sun roof fixed. Hire more people. You must not be paying enough More

Patrick and Scott were extremely professional. Great service! although the dealership can do a little better with loaner cars. overall a pleasant visit. Great service! although the dealership can do a little better with loaner cars. overall a pleasant visit. More

The sales personnel are great but the service isn’t up to the same level. the same level. More

Have always had a good experience with the dealership and with David Loder who sold me my 911. with David Loder who sold me my 911. More

I used to love this dealership, but things have changed since 1) the pandemic and 2) they were purchased by AutoNation. This is the second car I purchased at this location, both Panamera's. the first was a since 1) the pandemic and 2) they were purchased by AutoNation. This is the second car I purchased at this location, both Panamera's. the first was a GTS. But times I was promised free, unlimited, hand car washes for the life of the car. Since Covid they have stopped the car washes. they used Covid as an excuse for FAR TOO LONG, and now just admit the car washes are not coming back. I feel like that is a huge BAIT and SWITCH and now free hand car washes are standard for all "lux" car dealerships. We just bought a Cadilac Escalade from Crest Dealership in Frisco - they told us to come by every morning for coffee and a free hand card wash! I used to come by the Porsche dealership about twice a month for coffee and a car wash on Saturday mornings. I'd see Neal my salesman and my service provider. Look at new cars. Now I don't even know the name of my service provider and frankly not sure I want to purchaser another Porsche from this dealership. My 4-year service cost $4,400! The car has 20,000 miles on it. A 2019, purchased at the end of 2019 and then not driven during the pandemic and barely driven since. It's a brand-new car. $4,400?! Really?! And no free car washes AS PROMISED. Sooooo disappointing. They should at least honor the free car washes for the people they promised car washes to. But again, this is SOP now in dealership-land. This dealership used to be top notch but has become your typical AutoNation run of the mill dealership charging top prices but having little continuity and no value add. I don't think they are worthy of Porsche. More

The staff was friendly, knowledgeable and efficient. Manny was amazing. He let me know every step of the way the status of my service and my car was ready when promised. Manny was amazing. He let me know every step of the way the status of my service and my car was ready when promised. More

Tim was awesome! Saved the day by problem solving and making sure I was taken care of. Saved the day by problem solving and making sure I was taken care of. More

I have had John Gladwill for several years. I recently acquired a 1990 911 C4. I had used some other service providers such as Mayo's. I never came away satisfied with the work performed and I recently acquired a 1990 911 C4. I had used some other service providers such as Mayo's. I never came away satisfied with the work performed and their attention to detail. I should have gone to John to begin with. I was delighted with John's attention to detail and his ability to go beyond by seeing other items that needed to be addressed. More

Patrick is a terrific Service representative. ...they care about the customer and provided excellent service and communication ...they care about the customer and provided excellent service and communication More

Great customer service. Very knowledgeable crew. My car was ready within the timeline estimated. Overall very satisfied. Very knowledgeable crew. My car was ready within the timeline estimated. Overall very satisfied. More