Porsche Orlando - Service Center

On March 22, 2022 i was told by Porsche Orlando of Maitland Florida that my car was due for a recall. I asked them what part and they could not tell me which part. I told them I will need a loaner car Maitland Florida that my car was due for a recall. I asked them what part and they could not tell me which part. I told them I will need a loaner car if it will take long so they gave me a loaner car. I asked them to complete on oil change and do a full inspection of the vehicle. One week later the dealership called me and told me my car was ready. Upon picking up my car, I noticed that there was no inspection paperwork so I asked the advisor if an inspection was done. He said “umm yea we did an inspection” and I said how can I see the results of the inspection and he looked through the papers and couldn’t find the inspection sheet, then replied “yes they did an inspection and everything is good”. I then asked which part was it that was changed during the recall, and he told me “it was the..” then looked at the paper and read off the name of the part. I asked him where that part was in the car and he said he’s not sure. I then took the car home and while driving home my girlfriend noticed that the car sounded different. I told her it is driving ok. Maybe because of the part they fixed. The care seemed to be driving fine, but then within the same week of me getting it back, I was driving on the highway and turned on the cruise control. Within 20 min the transmission went out and I had to pull over. The car would not switch into gears. I towed the car back to Porsche of Orlando in maitland Florida where this time they denied me the loaner car and said they could just give me a ride home and not a ride back to the dealer ship. I rented a car. They then called me that Monday and told me they received the car but will check it out later this week. One day later they told me they did a check and the transmission has a fault they don’t repair and only replace for $16000. I told him I don’t have that much money. He Then said I owe $247 for the checkup. I told him They didn’t even call me to say how much the checkup was. Then he said “uhh I tried to tell you that yesterday.” I asked him what did u do to check, did u just hook it to the computer and he said yes. That’s all they can do without taking it apart. Then he put me on hold and then said don’t worry the checkup is free. My car was driving perfectly with no issues since I bought it. It’s really messed up that they called me in for a recall then worked on a part that connects to my suspension and transmission, one week later my transmission has a fault and they assume no responsibility and leave me with a broken car, no backup car, $16,000 bill, and $8,000 left to pay back to the car loan. I’m really disappointed in Porsche Orlando, as I expected a higher quality of care for my vehicle, and a 5 star customer experience. I don’t know if they broke my car intentionally since I declined a $3000 service B that same day or if they just do sloppy mechanic work but it’s really said I was a victim today. Stay away from this business if you love your car, cause it could be you tomorrow. More

Drake Gable the service adviser is knowledgeable, friendly and honest. I recommend you take your Porsche to him for service. Ken Zarnow the Service Manager does an excellent job in making his custom friendly and honest. I recommend you take your Porsche to him for service. Ken Zarnow the Service Manager does an excellent job in making his customers 💯 percent satisfied. I highly recommend you take your Porsche for service to Porsche Orlando. More

Service Department Mr. Drake Grable was exceptional in his customer service. He displayed a state of the arts knowledge in his duties. He has an outstanding pleasant perso Drake Grable was exceptional in his customer service. He displayed a state of the arts knowledge in his duties. He has an outstanding pleasant personality and made me feel like I knew him for a long time. I have to say that on a scale from 1 to 10 he is a 20. Please commend him for such a great job representing Porsche services. More

The dealership is great and the sales and service team are fantastic. They went above and beyond to make my Porsche perfect. are fantastic. They went above and beyond to make my Porsche perfect. More

Friendly excellent service Always on time I would recommend them without reservation to keep your car in top condition recommend them without reservation to keep your car in top condition More

Aaron took care of me with my 2018 Cayenne! He was able to get me on the road with in my deadline. He was able to get me on the road with in my deadline. More

Even though cars are in short supply right now all over the United States this dealership still loaned us a courtesy car during our service. The service was on time and was priced as expected/quoted. the United States this dealership still loaned us a courtesy car during our service. The service was on time and was priced as expected/quoted. More

I had some small issues, you had the parts necessary to complete all repairs, and I appreciate having my Panamera back in 100% working order as I enjoyed viewing the new models for my future enjoyment. T complete all repairs, and I appreciate having my Panamera back in 100% working order as I enjoyed viewing the new models for my future enjoyment. Thank You More

Very close to home. Service advisors are very nice. Car was washed and cleaned and on time. Service advisors are very nice. Car was washed and cleaned and on time. More

very friendly professional and timely with my service visit. work was done on time and as requested. was kept informed on progress and dealership provided a good customer service waiting area visit. work was done on time and as requested. was kept informed on progress and dealership provided a good customer service waiting area More