Joe Rizza Porsche - Service Center

Service experience I started with them and they made a long term friend out of me! Always professional and courteous. The car was cl aned inside aou. The new facility ro I started with them and they made a long term friend out of me! Always professional and courteous. The car was cl aned inside aou. The new facility rocks! More

Knowledgable, Professional, and Reasonable John was excellent to deal with, and everything was fixed as promised. Feel their pricing was fair, and very accommodating. Will be taking the Panam John was excellent to deal with, and everything was fixed as promised. Feel their pricing was fair, and very accommodating. Will be taking the Panamera there for all service needs. More

Very Helpful John was very helpful. He let us know in detail the service that was going to be completed. This was our first service visit since our Macan has only John was very helpful. He let us know in detail the service that was going to be completed. This was our first service visit since our Macan has only 10,000 miles. He also told us some interesting stories about other Porsche models he had tested. The service was excellent and the full cleaning was great. When we picked up the car it looked as good as it did the day we bought it. We had a great experience at Porsche Orland Park. We will be back! More

Not clear enough service I had a vehicle diagnosed for $310 but it was a simple print out of a part needed but not a break down on repair cost. The dealership only hand wrote I had a vehicle diagnosed for $310 but it was a simple print out of a part needed but not a break down on repair cost. The dealership only hand wrote the part number down without any explanation of the total cost in which I was told would be $1800. The part cost is $220-399 max at various Porsche dealerships. The dealer offered me 10% off because I refused repair. I then took it to a Porsche in Chicago and quoted the whole entire job for $515. I personally will not go to this dealership again. Clean dealership nice staff but this price difference is unexplainable. Two other Porsche dealership quoted the whole entire job from 520 to 681. Not sure why Porsche of Orland Park came up with price. Sadly, I have no proof or evidence of the $1800 quote because they didnt print it out. All I have is a $310 charge with a part and a hand written part number. More

Went above and beyond. I had my car towed to this establishment, which is more than an hour away, and 8:30 the next evening they delivered a loaner car . They kept me inform I had my car towed to this establishment, which is more than an hour away, and 8:30 the next evening they delivered a loaner car . They kept me informed during the week long process and had my car delivered back to me , nice . More

Outstanding customer service From the dealing directly and working with the insurance company to just in general outstanding customer service John Kitzmiller went above and beyond From the dealing directly and working with the insurance company to just in general outstanding customer service John Kitzmiller went above and beyond. I could not be more pleased with the outcome of a negative insurance experience thanks to Mr. Kitzmiller personally and directly handling the situation. My car looks new again. Was most definitely worth the extra miles to go to this dealership. Thanks again! More

Emergency problem resolved. Joh Kitzmiller, the service manager was able get me in on a Monday within 45 minutes of my call. I can't expect every time but I am very thankful. Joh Kitzmiller, the service manager was able get me in on a Monday within 45 minutes of my call. I can't expect every time but I am very thankful. More

most unprofessional dealer and disgrace to Porsche name John should not be in service. He is rude, impatient and gives you the impression he doesn't like himself, his job, other people, especially if you're John should not be in service. He is rude, impatient and gives you the impression he doesn't like himself, his job, other people, especially if you're a minority. You ever felt discriminated?You ever felt someone having utter contempt for being in their presence? This is how JOHN made me feel. he is even worse over the phone if you ask him questions, he will hang up on you!! Porsche needs to stay away from doing business with this dealership/ More

Excellent Service The service was excellent. They gave me updates on my car. Gave a loaner and dropped and picked up the car. Very responsive and helpful The service was excellent. They gave me updates on my car. Gave a loaner and dropped and picked up the car. Very responsive and helpful More

Service Everyone was very helpful even asking if I wanted coffee very nice lounge area helpful in showing me completed work helpful in showing me different ca Everyone was very helpful even asking if I wanted coffee very nice lounge area helpful in showing me completed work helpful in showing me different cars while I was waiting More