Joe Rizza Porsche - Service Center

They never have a loaner so they say! Service center could use some upgrades on customer service. I mean I’ve had call a service road side myself where there’s been times that they calle Service center could use some upgrades on customer service. I mean I’ve had call a service road side myself where there’s been times that they called for service for me and all I do is answer the phone and give my location. the last time I had an issue with a tire the new guy is just was very laxed he had me call Porsche roadside myself and then get touch with the tow truck myself. The towed truck driver got there they were closed and the guy told me, I told you to give him my cell phone number as opposed to him calling the tow truck guy himself to tell him what to do with the car after hours just seems a little bit on organized and that they’re just kind of there a different paycheck don’t really give top notch customer service! I didn’t get the call because I was in the gym when the guy finally got there with the truck which was 3 to 4 hours after he picked my car up so I mean Porsche should’ve communicated with him not telling me to tell the guy to give him his phone number . First couple times I just got my car serviced they sent a bag dirty so I had to mention something about that so now they always send it back cleaned and detail . The last time they have my car they had it for a little over a week and of course they gave me the same story that the last three times that they didn’t have a loaner is the first thing out of his mouth More

Customer service was great Great service recommended highly. Customer service great and no waiting time required. Customer waiting area comfortable and refreshments available. S Great service recommended highly. Customer service great and no waiting time required. Customer waiting area comfortable and refreshments available. Staff very friendly and helpful to everyone. More

Love this place! In 2007 I purchased my first Porsche from Porsche of Orland Park. All required service was done there my thr same tech. He explained everything to m In 2007 I purchased my first Porsche from Porsche of Orland Park. All required service was done there my thr same tech. He explained everything to me. In 2018 I decided to replace my car. Again I went to Porsche of OP. I love my new car and am delighted that the same tech (Mark) will be working on it. More

Excellent as always! John and his team are always amazing! Very professional, transparent, and communicative. They do wonderful and timely work. This has been the case John and his team are always amazing! Very professional, transparent, and communicative. They do wonderful and timely work. This has been the case during every visit. More

Amazing! Love the new waiting area and the friendly service. Made the time go by while my car was being serviced. It was first class!, Thanks, Scott Love the new waiting area and the friendly service. Made the time go by while my car was being serviced. It was first class!, Thanks, Scott More

Quick and efficient service John promptly returned my call and scheduled my service when convenient for me. Service Department diagnosed and fixed the problem while I waited. Gre John promptly returned my call and scheduled my service when convenient for me. Service Department diagnosed and fixed the problem while I waited. Great experience with Porsche of Orland Park. More

usual excellent service and experience I enjoyed the usual excellent service and experience I get at Porsche Rizza. And now, they have an wonderful new facility that makes the experience t I enjoyed the usual excellent service and experience I get at Porsche Rizza. And now, they have an wonderful new facility that makes the experience that much more enjoyable. More

Everything was flawlessly taken care of My car was picked up and return without having to do anything. That's as flawless as it can be and I'm very happy with this service. My car was picked up and return without having to do anything. That's as flawless as it can be and I'm very happy with this service. More

Macan Service Very competent staff. Service time was as promised. Beautiful, impressive new dealership. Porsche service matches the quality of its vehicles. This is Very competent staff. Service time was as promised. Beautiful, impressive new dealership. Porsche service matches the quality of its vehicles. This is our first Porsche (Macan) and we’re very happy with our vehicle and Porsche Orland Park. More

Just first new car service. There is not much to say, It was just first new car service basically oil change. Done on time and fast by friendly people, no complains. There is not much to say, It was just first new car service basically oil change. Done on time and fast by friendly people, no complains. More