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754 Reviews of Joe Rizza Porsche - Service Center
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Verified Customer
January 20, 2021
Excellent service and Communication regarding the service on my 2011 Porsche Cayenne Turbo. The staff was helpful and answer all my questions 100%. And I even learned a whole lot about the vehicle. on my 2011 Porsche Cayenne Turbo. The staff was helpful and answer all my questions 100%. And I even learned a whole lot about the vehicle. More
by Stang
Employees Worked With
Mark Czarnecki, John Kitzmiller
January 15, 2021
Staff was very pleasantly and informative. I received quick but efficient service and was on my way with a substitute car in no time. My car was clean and I really appreciate the care. quick but efficient service and was on my way with a substitute car in no time. My car was clean and I really appreciate the care. More
by PANEK.M3
Employees Worked With
Chris
January 14, 2021
Clean, fast friendly. I was worried about Covid but everyone had on masks, and I was in the waiting room alone. Good snacks and awesome WiFi! everyone had on masks, and I was in the waiting room alone. Good snacks and awesome WiFi! More
by IBEBONDS
Employees Worked With
John Kitzmiller
January 07, 2021
Efficient, focused and courteous service provided by all that I worked with. They also washed and vacuumed out my vehicle. This was very much appreciated. that I worked with. They also washed and vacuumed out my vehicle. This was very much appreciated. More
by NFP
Employees Worked With
Chris
January 06, 2021
Great, timely service and the staff is excellent. John and Chris are a pleasure to work with. Both are honest and fair, I refer people without hesitation. and Chris are a pleasure to work with. Both are honest and fair, I refer people without hesitation. More
by Raymond Meyer
Employees Worked With
Chris in service , John Kitzmiller
January 05, 2021
The service advisor is very friendly and very knowledgeable. The guest service area is very clean and their service is prompt. I see no reason to bring my vehicle back. knowledgeable. The guest service area is very clean and their service is prompt. I see no reason to bring my vehicle back. More
by tphouyb
Employees Worked With
John Kitzmiller
January 02, 2021
I have been there 3 times for service all 3 times something forgotten. John offer to come to my home to correct once other times tire pressure not balanced all 4 tires different pressure amounts. Wai something forgotten. John offer to come to my home to correct once other times tire pressure not balanced all 4 tires different pressure amounts. Wait time is good. More
by ldoonea
Employees Worked With
John Kitzmiller
January 02, 2021
The service department needs to open back up on Saturdays. I ordered a wheel lock that has come in, that I currently need because I got a flat tire on New Year’s Eve, but I can't get it until Mond Saturdays. I ordered a wheel lock that has come in, that I currently need because I got a flat tire on New Year’s Eve, but I can't get it until Monday because service isn’t open on Saturdays, which is a day most people can get stuff done when they work during the week. This is ridiculous. I have to sit on a flat tire all weekend as a result, which will be 3 days at that point. Additionally, majority of the time I need service on my car, there is never a loaner car available. I never had this problem or the other problem when I had my Mercedes. If they were going to work on my car for at least 2 hours, they would have a loaner car available. How can a high end car dealer not have a loaner car available for it’s customers. Also, the cost to diagnose things is extremely high and it doesn’t even go to the cost of fixing whatever is broken. Fixing things that are broke or need service are already high and to tell me that I need to pay a $300 diagnose fee that doesn’t count towards fixing a part is crazy. Finally, for all the money it cost to service your car, you would think you would have better snacks available while you wait, however, that is not the case at all. I’ve been in Benz and Infiniti dealerships and they offer a better selection than Porsche does. Overall, I love my car but I don’t think I will get another one in the future based on the aforementioned items. All of the things I mentioned here are what make the total experience of driving my car great. I love my car but I don’t think it’s worth everything else that comes with it. More
by WHITE3202
Employees Worked With
John Kitzmiller
