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Joe Rizza Porsche - Service Center

Orland Park, IL

4.7
743 Reviews

743 Reviews of Joe Rizza Porsche - Service Center

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May 19, 2021

Service to my Porsche went well. Was cleaned inside and out and everyone there was nice. Would recommend this dealer over any other I’ve been to. More

by CHRISCIOBANICA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kitzmiller
May 20, 2021 -

Porsche Orland Park, A Joe Rizza Dealership responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

May 19, 2021

Frank is the man to talk to. He is super helpful. Even if your problem is not sales related he’ll make sure you get help and have your issue resolved More

by ART.WARNECKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Caruso
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2021 -

Porsche Orland Park, A Joe Rizza Dealership responded

Thank you, Art, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Frank here at Porsche Orland Park, A Joe Rizza Dealership.

May 19, 2021

I brought in my panamera turbo for in warranty has cap replacement and they were able to get done quick. Excellent service and knowledgeable service advisors! High recommended More

by MSALAMAH81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kitzmiller
May 20, 2021 -

Porsche Orland Park, A Joe Rizza Dealership responded

Thanks for sharing your thoughts about your experience with Porsche Orland Park, A Joe Rizza Dealership. We appreciate your business and hope to see you again soon!

May 18, 2021

The driver who came and got my car and left a loaner was fantastic! Also, with the digital payment and car pickup, it could not have been easier. Tim was informative and contacted me when needed and also an More

by drnatt157
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Thornton, Nard?
May 18, 2021 -

Porsche Orland Park, A Joe Rizza Dealership responded

Thank you so much for your review! We are so glad that Tim had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Porsche Orland Park, A Joe Rizza Dealership. Please don't hesitate to reach out if you need anything else!

May 18, 2021

Plus:I like service and loaner, kindness of people at Plus: I like service and loaner, kindness of people at Rizza. I like the delivery of the car I like the payment system very convenient. Room for More

by Jmdremedios
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris
May 18, 2021 -

Porsche Orland Park, A Joe Rizza Dealership responded

Thank you for the feedback for our service department! We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind leaving us your contact information so that we can speak directly, we’d love to address your concerns. Please don't hesitate to let us know if we can be of further assistance!

May 18, 2021 -

Jmdremedios responded

I put good points and points for improvement on my comments if you want to discuss more specifics you can call me

May 17, 2021

The Orland Park team is very courteous and knowledgeable. I would recommend anyone to come here for their porsche needs. They were very respectful of my time. More

by KPASSA2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Domark
May 17, 2021 -

Porsche Orland Park, A Joe Rizza Dealership responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Porsche Orland Park, A Joe Rizza Dealership.

May 11, 2021

Getting too expensive!! Friendly and courteous service department but costly to get work done here. I have been going here ever since I bought my PORSCHE but the costs are going up too much. More

by SR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kitzmiller
May 11, 2021 -

Porsche Orland Park, A Joe Rizza Dealership responded

Hello, Thank you for taking the time to submit a review. It's great to hear you find our service team to be friendly and courteous. We take pride in the quality of work that we complete and it is regrettable that the cost of your repairs has been more than you anticipated. If you would like to further discuss your concerns, feel free to contact us at your convenience.

May 10, 2021

John and Chris were exceptional!! They were persistent in working through a warranty issue and denial and ultimately getting the repairs approved under warranty. They were helpful and informative through the More

by ROBIN33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Swist, John Kitzmiller
May 10, 2021 -

Porsche Orland Park, A Joe Rizza Dealership responded

Thank you so much for your review, Robin. We're happy to hear that John and Chris were so helpful to you, and we look forward to serving you again!

May 10, 2021

The service was awesome.. but the car wash could have been better! Thanks again for getting us in and out ... take your time next time .. thank u ! More

by CANDYPIE216
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Caruso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Kitzmiller
May 10, 2021 -

Porsche Orland Park, A Joe Rizza Dealership responded

We are happy to hear that you had an overall positive experience! We do apologize if we fell short on the car wash. We sincerely value your business and hope you will give us the opportunity to do better next time!

May 04, 2021

Very courteous and friendly. Could pay more attention to the details (such as cleaning the wheels before they go into storage as they committed to do). More

by SR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kitzmiller
May 07, 2021 -

Porsche Orland Park, A Joe Rizza Dealership responded

Thanks for the great rating. We're pleased that everything went well for you. Sincerely, Nora Rizza, Internet Director, nrizza@rizzacars.com

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