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Joe Rizza Porsche - Service Center

Orland Park, IL

4.7
743 Reviews

743 Reviews of Joe Rizza Porsche - Service Center

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August 04, 2021

Everyone very friendly. Snacks/drinks were full and area was immaculate. Decor is all Porsche. Wait was fine and they diagnosed to get part on order. Tim kept me updated. More

by DANPROCTOR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim, John Kitzmiller, Mike McElree
Aug 04, 2021 -

Porsche Orland Park, A Joe Rizza Dealership responded

Thank you, Dan, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 04, 2021

Came to have work done on my car and the part wasn’t there. Was never called to let me no they didn’t have it More

by SHANESHRMAN1987
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Kitzmiller
Aug 22, 2021 -

Porsche Orland Park, A Joe Rizza Dealership responded

Thank you for your review, Shane. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

August 03, 2021

It was a good, solid experience. No issues. I consider 5 stars to mean, above and beyond. So here, giving out 4 stars. It took a moment to do the drop off. The rest was great. More

by JERRYARMENDARIZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kitzmiller
Aug 03, 2021 -

Porsche Orland Park, A Joe Rizza Dealership responded

Jerry, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

August 03, 2021

Service Advisor Tim did not call to tell me that part was out of stock and would take a week if ordered Had to call Manager John to find out more information and to receive the exceptional service I’m accust More

by KCATLEDGE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Robert Belcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim, John Kitzmiller
Aug 21, 2021 -

Porsche Orland Park, A Joe Rizza Dealership responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

July 30, 2021

They were very professional friendly and get the car done in a timely matter and the car was washed and vacuumed when I picked it up, definitely will be servicing my car there in the future More

by Moe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mohamed Aboutabl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Caruso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Chojnowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Belcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Kitzmiller, Brett Domark, Mike McElree
Jul 30, 2021 -

Porsche Orland Park, A Joe Rizza Dealership responded

We appreciate your business and our team looks forward to serving you again soon!

July 30, 2021

Very accommodating to me and my needs while car was in service. Also staff in service Dept as well as other areas at the location were very friendly and good to work with More

by georgemartin3296
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kitzmiller
Jul 30, 2021 -

Porsche Orland Park, A Joe Rizza Dealership responded

Thank you for taking the time to share your feedback with us, George. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

July 30, 2021

Excellent Customer Service location is very convenient . I definitely would recommend this dealership for service, parts and for sales. Aslo the dealership was very clean and polished More

by JFWASHINGTON20120
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kitzmiller
Jul 31, 2021 -

Porsche Orland Park, A Joe Rizza Dealership responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Porsche Orland Park, A Joe Rizza Dealership!

July 29, 2021

Fast intake for the repair and as soon as the part came in the repair was done quickly. I was kept informed about the process and was treated very professionally. More

by john.boncuore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kitzmiller
Jul 29, 2021 -

Porsche Orland Park, A Joe Rizza Dealership responded

Thank you, John, for sharing your thoughts about your experience with Porsche Orland Park, A Joe Rizza Dealership. We appreciate your business and hope to see you again soon!

July 29, 2021

I received excellent customer service at this dealership. I highly recommend them. They were efficient and friendly. Lawrence is also a gem, he was very friendly when he picked up our car. More

by AUDMALHAR82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Thornton , John Kitzmiller
Jul 30, 2021 -

Porsche Orland Park, A Joe Rizza Dealership responded

Thank you for choosing Porsche Orland Park, A Joe Rizza Dealership, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

July 28, 2021

Good work I just wish my service advisor could’ve communicated with me better. Other than that my experience at Joe Rizza was great. Thanks More

by Troysouthall1980
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim
Jul 29, 2021 -

Porsche Orland Park, A Joe Rizza Dealership responded

Thanks for sharing your thoughts about your experience with our dealership. We appreciate your business and hope to see you again soon!

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