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Joe Rizza Porsche - Service Center

Orland Park, IL

4.7
743 Reviews

743 Reviews of Joe Rizza Porsche - Service Center

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August 19, 2021

It was great working with the Service Department at the Orland Park Dealership. Tim was very helpful and lasted pertinent questions regarding my vehicle and how I used it. More

by SAHHARVEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Thornton, John Kitzmiller
Aug 19, 2021 -

Porsche Orland Park, A Joe Rizza Dealership responded

It's great to hear that Tim and our team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Porsche Orland Park, A Joe Rizza Dealership!

August 18, 2021

Service advisor Tim lacks communication with me. He never tells me what’s going on with my car and expects me to know what’s going on. I have to call him multiple times to try and figure out what’s going on. More

by Troysouthall1980
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tim, John Kitzmiller
Sep 04, 2021 -

Porsche Orland Park, A Joe Rizza Dealership responded

We're sorry that you didn't have a completely satisfying experience. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

August 18, 2021

They were wonderful with quick service and I loved the special touch of a bottle of water and cookie. Everyone was efficient and friendly. Great job to all! More

by LYNN22765
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Thornton , John Kitzmiller
Aug 18, 2021 -

Porsche Orland Park, A Joe Rizza Dealership responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

August 16, 2021

The entire staff has been amazing and felt no pressure from anyone including finance. Have another service call this week for extra installed on car More

by JSENESE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mohamed Aboutabl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Caruso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Chojnowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Kitzmiller, Mike McElree
Aug 16, 2021 -

Porsche Orland Park, A Joe Rizza Dealership responded

We appreciate your business and our team looks forward to serving you again soon!

August 12, 2021

Very friendly and efficient. Everyone was very nice and greeted me in the door. They completed the service I came in for in a timely manner. I’m pleased with my service. Tim was great 😌 More

by TLEE2473
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kitzmiller
Aug 12, 2021 -

Porsche Orland Park, A Joe Rizza Dealership responded

Thanks for sharing your thoughts about your experience with Porsche Orland Park, A Joe Rizza Dealership. We appreciate your business and hope to see you again soon!

August 11, 2021

Fast efficient service. No problems or issues encountered. If I needed further work done on my car I would not hesitate bringing my car to Orland Park Porsche. More

by SHIMR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Thornton
Aug 12, 2021 -

Porsche Orland Park, A Joe Rizza Dealership responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Porsche Orland Park, A Joe Rizza Dealership.

August 10, 2021

Service oriented team who can be practical as well. They were quick to call the technician so I could understand issues first-hand. Great experience! More

by KOBUS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Thorhton
Aug 10, 2021 -

Porsche Orland Park, A Joe Rizza Dealership responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know!

August 09, 2021

Not happy with the service received. Things I asked to be looked into were not & I got my vehicle back & have left messages regarding items that is still outstanding. No call backs!!!! More

by LMAUSTIN22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris
Aug 26, 2021 -

Porsche Orland Park, A Joe Rizza Dealership responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

August 05, 2021

Great job on oil change. Disappointed didn’t have an air filter in stock. Tim offered to pick up Boxster and complete air filter when available. More

by DSTEPH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Thornton - 5 star
Aug 05, 2021 -

Porsche Orland Park, A Joe Rizza Dealership responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Tim to be a positive one at Porsche Orland Park, A Joe Rizza Dealership. Please don't hesitate to reach out if you need anything else.

August 05, 2021

Very professional, courteous, prompt and a pleasure to work with. I was greeted when I reached the service center, it was nice and clean and had a pleasant atmosphere. The staff was exceptional in handlin More

by NASHIBHASHMIMD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kitzmiller
Aug 06, 2021 -

Porsche Orland Park, A Joe Rizza Dealership responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

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