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Joe Rizza Porsche - Service Center

Orland Park, IL

4.7
743 Reviews
Call Service Center (708) 364-2400

743 Reviews of Joe Rizza Porsche - Service Center

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October 28, 2021

Was not given paperwork on what was done to vehicle even though I asked multiple times for it. Was told I would be reimbursed for my uber ride home because they had no loaner cars and was not reimbursed. More

by jv2030
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I worked with Chris., John Kitzmiller
Report | Print
Nov 14, 2021 -

Porsche Orland Park, A Joe Rizza Dealership responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

October 26, 2021

I was not informed full price at signing, just shown where to sign at bottom of ipad. shocked at pay window...... More

by stagehand535
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kitzmiller
Report | Print
Oct 26, 2021 -

Porsche Orland Park, A Joe Rizza Dealership responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Porsche Orland Park, A Joe Rizza Dealership, we look forward to having you as one of our valued customers for many more years to come!

October 22, 2021

The service team, as well as all of the other employees, is fantastic. I am always treated great and the service for my vehicle is completed in a timely manner. More

by RUSSELL.BLANCHARD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kitzmiller
Report | Print
Oct 24, 2021 -

Porsche Orland Park, A Joe Rizza Dealership responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Russell, and look forward to your next visit.

October 21, 2021

Great and accommodating service that includes pick up and delivery. Thanks for the years of great work More

by ETCJR1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Car delivery guys, John Kitzmiller
Report | Print
Oct 24, 2021 -

Porsche Orland Park, A Joe Rizza Dealership responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

October 21, 2021

Orland Porsche continues to deliver the levels of service they promised at the time of purchase. We will continue to shop there in the future. More

by BOBHURLEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Thorton
Report | Print
Oct 24, 2021 -

Porsche Orland Park, A Joe Rizza Dealership responded

Thank you so much for your kind words, Bob, and for taking the time to leave us this wonderful feedback!

October 20, 2021

Amazing service center Christopher was very helpful and informed me about everything going on with my car. He walked me through each step of the process thoroughly so I can make an informed decision about More

by ETHANELLISON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kitzmiller
Report | Print
Oct 20, 2021 -

Porsche Orland Park, A Joe Rizza Dealership responded

Thank you, Ethan, it's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Porsche Orland Park, A Joe Rizza Dealership!

October 18, 2021

Excellent Service. Pickup and drop off went well. Service was done in a timely and professional manner More

by VASTINC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Swist, John Kitzmiller
Report | Print
Oct 18, 2021 -

Porsche Orland Park, A Joe Rizza Dealership responded

We appreciate your business and John and our team looks forward to serving you again soon!

October 15, 2021

Very organized, they set up an appointment, Sent me a reminder, when I arrived they were ready for my service and everything was completed on time. When my car was returned it was nicely washed. More

by HOWARD.TOPPING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kitzmiller
Report | Print
Oct 17, 2021 -

Porsche Orland Park, A Joe Rizza Dealership responded

Howard, thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Porsche Orland Park, A Joe Rizza Dealership.

October 15, 2021

Tim Thornton is been nothing but Great so far in spite of the fact that the car is still not fixed and broke down on the way to delivering More

by Dr Augustine Izah
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tim Thornton
Report | Print
Oct 17, 2021 -

Porsche Orland Park, A Joe Rizza Dealership responded

Dr. Izah, thank you for sharing your thoughts about your experience with Porsche Orland Park, A Joe Rizza Dealership. We appreciate your business and hope to see you again soon!

October 15, 2021

Terrible service. Did not get problem fixed. Left me in waiting room for 2 hours! More

by JGERTLER0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Kitzmiller
Report | Print
Nov 02, 2021 -

Porsche Orland Park, A Joe Rizza Dealership responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

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