Joe Rizza Porsche - Service Center

Unfortunately I had a really poor experience at this dealership yesterday. I was told that my car with only 25,700 miles, would basically need a complete overhaul of the engine at the cost of $8200. Wit dealership yesterday. I was told that my car with only 25,700 miles, would basically need a complete overhaul of the engine at the cost of $8200. Without any rational for how or why this could occur in a car with so few miles, their representative was like oh well it’s not covered anymore because it past four year warranty. I’m questioning the fuel pump recall that they performed on my car in April of 2020. After waiting while their technicians attended a class in Germany on how to perform this recall I waited for months to get my recall taken care of. Where the fuel pump mounts to the timing case cover a gasket provides the tight seal to stop oil from leaking. I do have faith that repair was done properly. Lastly, they apparently tested my battery and it was marked as bad on my check list form but I was not notified of this while speaking with the representative. My car was washed and then left out in the snow. Upon arriving to pick up my car there was an inch of snow and ice on my vehicle. I’ve owned many cars over my lifetime and I’ve never had an oil leak even at 100,000 miles so to have one now in a car such as a Porsche without any explanation is completely unacceptable. I would like Porsche to stand behind its vehicles. My husband and I thought we were purchasing a quality product that would last 20 plus years. More

Terrible service. Will never go back. They refuse to address recall issue other than to tell me to deal with corporate. Will never go back. They refuse to address recall issue other than to tell me to deal with corporate. More

Great service! The team at Rizza Porsche is very thorough. I worked with Tim and Chris. The team at Rizza Porsche is very thorough. I worked with Tim and Chris. More

I really appreciated the dealer picking up and dropping my car for this service appointment. my car for this service appointment. More

Great service from first phone call to car return. Thank you to the entire team. Thank you to the entire team. More

Great service and very friendly environment. Chris in service is the best!! I highly recommend. Chris in service is the best!! I highly recommend. More

I came in for an oil change and my one year multipoint inspection. I was taken care of within a reasonable time frame and received my car washed and vacuumed with the visit. inspection. I was taken care of within a reasonable time frame and received my car washed and vacuumed with the visit. More

Excellent service and communication throughout the service appointment. Also worked well with my car insurance company. service appointment. Also worked well with my car insurance company. More

My recent service was truly exceptional. I very much appreciate John Kitzmiller, Chris Swist and Tim Thornton for keeping my Cayenne in excellent condition. I am a very loyal customer becaus I very much appreciate John Kitzmiller, Chris Swist and Tim Thornton for keeping my Cayenne in excellent condition. I am a very loyal customer because of the service department’s expertise and care throughout the years. More

I truly appreciated the personal assitance in making sure my warranty claim was filed to offset my repair expense . It really makes a difference when you know someone on the inside is working on your beh my warranty claim was filed to offset my repair expense . It really makes a difference when you know someone on the inside is working on your behalf . More