Porsche Oklahoma City

Arriving at the dealer the vehicle was already running and cooling down. +100 out side, was a nice touch. Sales seemed very rushed to make a deal. Would not work with us at all. Purchased the car anyhow b and cooling down. +100 out side, was a nice touch. Sales seemed very rushed to make a deal. Would not work with us at all. Purchased the car anyhow because it was a decent deal. The vehicle was a low mileage 2007 BMW 328xi 6spd. The finance manager is where things started to go south. We had to wait almost 2 hours to get into the finance office. After we were in and pre approved, she ran credit anyway. Had to go back to the dealer a second time (100 mile drive) to finish paperwork as they weren't sure how the pre approval worked with our particular credit union. Fast forward 2 weeks, received the title paperwork in the mail and the mileage on the odometer disclosure was that of our trade in on BOTH vehicles. We had arranged at purchase for some paint scuffs to be repaired so we took the vehicle back today to get those worked out as well as the paperwork nightmare corrected. Another 3 hours at the dealer to leave in a Toyota Camry as my BMW will be going into the paint shop. Even if the paint wouldn't have taken 2 days or more, I was going to have to come back to finish the paperwork once again. So far the only concessions have been 2 tanks of fuel (though they were very demeaning when offering that) and a loaner vehicle. I have purchased many cars in the past and this is by far the worst experience from a dealer. I would expect more from a higher class establishment. More

I searched nationally for this car and while I was able to make a deal, it was more cumbersome a process than it needed to be. A couple of points: 1) I had tremendous "buy it now" pressure at the end of to make a deal, it was more cumbersome a process than it needed to be. A couple of points: 1) I had tremendous "buy it now" pressure at the end of April. Fine if I'm buying a Chevy, but I expect more from a Porsche dealer. 2) The lack of helpfulness, nor concern for the buyer, regarding locating some information on the car service history was unacceptable. I was able to get the information I needed through contacts I have with Porsche North America. Again, I expect more from a Porsche dealership. 3) Walter was patient and hung with me throughout the process. He is a good, honest man. 4) Matt in Finance was EXTREMELY disorganized when I arrived in OKC to pick up the car. He printed incorrect docs, forgot my name, etc. Additionally, he was very hard to get ahold of throughout the process. I expect more from a Porsche dealership. In summary, there was a definite lack of concern for me the customer throughout this process. I dealt with many dealers around the country in my search and each and every one of them exhibited far more "customer service" than I received at Bob Moore. I know you sell cars far more expensive than the one I bought, but this was a big, first time Porsche purchase for me and it wasn't until I paid for a private party pre-purchase inspection that I got comfortable with the car and that the dealership was not hiding something from me. It shouldn't be that way, and I felt all along that my requests were reasonable and should be expected from any buyer for this caliber of car. Lastly, there were issues with the car that were discovered on the way home to Minnesota. For example, the passenger side vanity lights were on whenever the car was on even if the mirror cover was closed. This has caused the plastic vanity mirror housing and lenses to melt/warp. The leather shift boot has a small tear in it. The climate control fan speed selector is "sticky" and needs to be replaced. There is a plastic trim piece/splash guard at the front of the rear wheel wells, and the one on the passenger side is broken. All are simple repairs that could have and should have been repaired under the factory warranty or not. I will now need to take the time to run the car into the local dealership to have these items fixed. My experience was just "ok". While I love the car the experience was far more cumbersome than it needed to be. More