Porsche Norwell

Do not buy a car from this dealership! They have been holding my $12,000 deposit hostage since May even though I have not received the car! The manager won't return my emails or my phone c They have been holding my $12,000 deposit hostage since May even though I have not received the car! The manager won't return my emails or my phone calls. I can't reach anyone! Unprofessional and unethical practices! Take your money and business elsewhere if you want somewhere you can trust and won't be scammed. More

They were very helpful and straightforward about everything and They made my purchase go smoothly. They also answered all the questions I had while purchasing the vehicle. Overall, they were very ki everything and They made my purchase go smoothly. They also answered all the questions I had while purchasing the vehicle. Overall, they were very kind and professional. More

Agreed to a price the day before arriving to the dealership but the finance manager decided to add a mandatory $900 service charge and would not remove it once I drove in traffic for 3 hours to come dealership but the finance manager decided to add a mandatory $900 service charge and would not remove it once I drove in traffic for 3 hours to come purchase the car. Bait and switch tactic. More

Clean showroom. Respectful very knowledgeable staff. Highly recommended dealership. You'll appreciate the experience here. Respectful very knowledgeable staff. Highly recommended dealership. You'll appreciate the experience here. More

Great experience at Porsche Norwell - ordered a car and while I got hit with multiple factory delays due to shortages, the dealership was always in touch and kept me happy. Once it got here the experience while I got hit with multiple factory delays due to shortages, the dealership was always in touch and kept me happy. Once it got here the experience was quick and painless . Given the situation, they went above and beyond and I am a customer for life. More

These guys are price gouging taking advantage of the pandemic , I will not do business with them. !5% over MSRP complete BS for already expensive cars. Remember them when the economy turns. I am going t pandemic , I will not do business with them. !5% over MSRP complete BS for already expensive cars. Remember them when the economy turns. I am going to order a car from another dealer. Guess i should have looked at their poor ratings before even engaging with them. More

Very attentive, contact made immediately hoping they can get me into the Vehicle I actually want, affordably. get me into the Vehicle I actually want, affordably. More

I had a mixed experience at Porsche Norwell when I bought my certified Porsche Macan S. I'll talk about the positive experience first, Positive: The car was well priced hence I made the purchase over the my certified Porsche Macan S. I'll talk about the positive experience first, Positive: The car was well priced hence I made the purchase over the phone and told the sales advisor that I'll come over to the dealership the next day and sign the paperwork. I did visit the dealership the following day and signed all the paperwork. The person who was in the finance department was easy to work with. Negative: I have been to various dealerships of Nissan, Toyota, Acura, BMW to buy my previous cars and I have always felt welcomed in all those dealerships. This was my first Porsche and I had high expectations visiting a Porsche dealership but unfortunately, the customer service/experience fell flat. Since I live a bit far from the dealership, I wanted to complete all the paperwork the same day and take delivery of my car the same evening. The sales advisor also assured me that I would be able to take delivery the same evening of my visit. After signing the papers, I had to visit my bank to collect the check and bring it back to the dealership. I gave a heads up to the dealership that I'm bringing the check and ask them to be ready to complete DMV formalities. When I arrived at the dealership, the advisor without any apology told me that the person who does the DMV work left for the day and asked me to come the next day. I traveled 2 hours back and forth between the dealership and my bank and it ended up being a wasted effort. There was absolutely no communication on the progress of my delivery. I visited the dealership the next day, I was at the reception desk and there was no one to assist me although a couple of sales advisors were sitting in their cabins and staring at me. I patiently waited for 15 mins before I was assisted by someone who was walking by. The car wasn't ready for delivery yet and the folks were rushing to get my car ready at the last moment. I just ignored all that and took delivery of the car. While driving back, I noticed that the mileage on the car was 1000 miles more than the miles recorded on the paper. I immediately called up the dealership to inquire about this discrepancy but no response. I emailed them, I was told it was a mistake and the sales advisor asked me to ignore it. The advisor also told me that the price of the car is not affected by the miles, guess they thought this was my first car buying experience :). I pushed them to accept their mistake and without accepting their mistake, the advisor told me that he can revert the deal and asked me to return the car. This wasn't the kind of response that I expected from a Porsche dealership. Looks like there are many other unhappy customers with this dealership based on the online reviews so I'm not the only one. More

I have had the extreme pleasure of working with Matt Barrett on a new 2021 Porsche Carrera S which was delivered this week. Matt puts his customers first. He is very knowledgeable, attentive to your ne Barrett on a new 2021 Porsche Carrera S which was delivered this week. Matt puts his customers first. He is very knowledgeable, attentive to your needs, polite, and a true gentleman. I highly recommend Matt in any future purchase! More

We have never in our many car buying experiences encountered a finer salesperson at a dealership than Matt Barrett. His kind demeanor and vast knowledge about the Porsche vehicles sets him apart fro encountered a finer salesperson at a dealership than Matt Barrett. His kind demeanor and vast knowledge about the Porsche vehicles sets him apart from any other salesperson we have worked with in the past. We were astounded at his ability to teach us about the many facets of our very complex new Cayenne. No question was left unanswered. Yet he also understood our concern about how the COVID-19 pandemic would impact the delivery process. He demonstrated extraordinary patience with us throughout the afternoon. Matt is an exceptional ambassador for Porsche Norwell and the Porsche brand. We were so fortunate to have him as our salesperson. More